I must say im pretty sad angry right now. I have written to your Support - but i have not gotten any explanation or real help by now, almost 14 days later!
Therefor i will try to get some more serious help, here on the forum!
Aftershot Pro 3 deleted my pictures with 130gb of corrupt meta data files!
I needed to have a quick look at some pictures i took the day before, of my daughters participating big horse riding event day! They did great that day and won big, and it was important to my family.
i put my SD card in my laptop and I looked thru the pictures in Aftershot and green flagging some of the best of them, like i always do, no problem, i jumped to the next folder - still no problem, but then my wife joined me, when i back to the first folder - only 12 images were left!
To my horror - Aftershot pro just deleted 500+ pictures!
It replaced the images with corrupt data files - Containing Meta/exif data from my camera and lens - Also the old Bibble name pops up several places.
My SD card is a 32 GB - but in the image folder, there suddenly is 130 GB corrupt files!
My wife started to cry, and all hell broke loose! I have been working for hours, trying to get these images recovered!
I tried different free data recovery programs, none of them where able to recover the images.
I ended up trying "CardRecovery v6.10" - and finally the images showed up - but i needed to pay 39.95 USD + exchange fees to get the images!
But a lot of the images were corrupt/broken/damaged. Therefor lost forever!
I shoot weddings and horse shows - i shoot important images - like most photographers I guess.
But this experience has made me think hard about using Aftershot!
Its is unacceptable what Aftershot did - and i don't think i trust your product any longer!
I'm looking for an explanation and some compensation for our image loss and expenses to retrieve the images.
/Daniel Vesterskov - Denmark
Link to Screenshots:
32 GB SD Card:
https://ibb.co/gwBJ5f
Folder on SD card, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/kDX2WL
contents of the Folder, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/fmpf1L
contents of the Folder, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/invL1L
contents of the Folder, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/k67B80
contents of the Folder, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/bKy180
contents of the Folder, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/jpMA1L
contents of the Folder, containing the 130+ GB corrupt data made by Aftershot Pro.
https://ibb.co/gXYMaf
ASP3 deleted 500+ pics, replaced it with 130 GB corrupt data
-
vesterskov
- Posts: 3
- Joined: Sat Apr 29, 2017 7:44 pm
- System_Drive: C
- 32bit or 64bit: 64 Bit
-
vesterskov
- Posts: 3
- Joined: Sat Apr 29, 2017 7:44 pm
- System_Drive: C
- 32bit or 64bit: 64 Bit
Re: ASP3 deleted 500+ pics, replaced it with 130 GB corrupt
Here is the correspondence with support so far:
Blue font will be me, red font will be support.
Daniel
Oct 7, 18:35 EDT
Aftershot Pro 3 deleted my pictures with 130gb of corrupt meta data files!
I needed to have a quick look at some pictures i took the day before, of my daughters participating big horse riding event day! They did great that day and won big, and it was important to my family.
i put my SD card in my laptop and I looked thru the pictures in Aftershot, like i always do, no problem, i jumped to the next folder - still no problem, but my wife joined me, when i back to the first folder - only 12 images were left!
To my horror - Aftershot pro just deleted 500+ pictures!
It replaced the images with corrupt meta data files...
My SD card is a 32 GB - but in the image folder, there suddenly is 130 GB corrupt files!
My wife started to cry, and all hell broke loose! I have been working for hours, trying to get these images recovered!
I tried different free data recovery programs, none of them where able to recover the images.
I ended up trying "CardRecovery v6.10" - and finally the images showed up - but i needed to pay 39.95 USD + exchange fees to get the images! but a lot of the images were corrupt/broken/damaged.
I shoot weddings and horse shows - i shoot important images - like most photographers i guess.
But this experience has made me think hard about using Aftershot!
Its is unacceptable what Aftershot did - and i don't think i trust your product any longer!
I'm looking for an explanation and some compensation for our image loss and expenses to retrieve the images.
I have attached a zip file containing screenshots of the corrupt made by Aftershot - where you can see alot of it is meta data from my camera - also a proof of purchase of recovery software.
/Daniel Vesterskov - Denmark
Attachment(s)
Daniel-vesterskov.zip
AK (Corel)
Oct 10, 18:11 EDT
Hello Daniel,
Thank you for contacting Corel Customer Support. My name is AK and I have been assigned to your ticket.
I understand that you are having an issue while using our program. Now, in order to give you help, would you please give me more details about your inquiry? I'd be very glad if you can give me a brief description of your case so I can find a better solution for it.
Regarding your concern, may I request you to send a screenshot of how the issue goes as well as what you are trying to do so I could further investigate and check it?
Can you provide also the screenshot of the error message or issue that you are encountering?
Please use this link as a guide for taking a screenshot:
For Windows OS: http://www.take-a-screenshot.org/
I hope to receive your reply at your earliest convenience.
Thank you and have a good day.
Please do not hesitate to contact us with any further questions.
Regards,
AK
Corel Customer Support Services
Daniel
Oct 12, 03:34 EDT
Hello AK
I thought that explained the issue. have you read what i have written?
Is there anything particular that you want me to clarify?
I have sent you 9 screenshots of what aftershot have done to my pictures and SD card.
There where no error messages in aftershot or anything - only the carnage of corrupt data and missing pictures and my wifes tears.
I used Aftershot like i always do.
looked thru a folder of 500+ pictures, green flagged 50-80 pcs i think, looked thru an other folder, green flagged some pictures there as well.
Went back to the first folder, and there was only a few pictures left. Aftershot had "deleted" and replaced the pictures with +130 gb of corrupt meta data - on a 32 gb SD card. (please see the screenshots that i have sent).
/Daniel Vesterskov - Denmark
AK (Corel)
Oct 16, 17:36 EDT
Hello Daniel,
Thank you for the reply.
Please try to create a test Windows user account with admin rights and try to reinstall the program there. Here is how you create a new windows user account: kb.iu.edu/d/arnd
Please do not hesitate to contact us with any further questions.
Regards,
AK
Corel Customer Support Services
Daniel
Oct 16, 06:34 EDT
Why should i create another Windows account?
Explain to me, what that should do?
Is it for a test? Or is this your solution?
/Daniel Vesterskov - Denmark
Daniel
Oct 19, 01:15 EDT
Come on guys! What is this...
"...Please do not hesitate to contact us with any further questions."
I asked for an explanation, what is this for? for a test of some sort? or is this a solution?
/Daniel Vesterskov - Denmark
I must admit, I was disappointed in aftershot deleting my images, but the disappointment and frustration only grew with this "support".
I'm hoping for a happy outcome, but I'm not expecting it! So now have started looking at lightroom instead...
Blue font will be me, red font will be support.
Daniel
Oct 7, 18:35 EDT
Aftershot Pro 3 deleted my pictures with 130gb of corrupt meta data files!
I needed to have a quick look at some pictures i took the day before, of my daughters participating big horse riding event day! They did great that day and won big, and it was important to my family.
i put my SD card in my laptop and I looked thru the pictures in Aftershot, like i always do, no problem, i jumped to the next folder - still no problem, but my wife joined me, when i back to the first folder - only 12 images were left!
To my horror - Aftershot pro just deleted 500+ pictures!
It replaced the images with corrupt meta data files...
My SD card is a 32 GB - but in the image folder, there suddenly is 130 GB corrupt files!
My wife started to cry, and all hell broke loose! I have been working for hours, trying to get these images recovered!
I tried different free data recovery programs, none of them where able to recover the images.
I ended up trying "CardRecovery v6.10" - and finally the images showed up - but i needed to pay 39.95 USD + exchange fees to get the images! but a lot of the images were corrupt/broken/damaged.
I shoot weddings and horse shows - i shoot important images - like most photographers i guess.
But this experience has made me think hard about using Aftershot!
Its is unacceptable what Aftershot did - and i don't think i trust your product any longer!
I'm looking for an explanation and some compensation for our image loss and expenses to retrieve the images.
I have attached a zip file containing screenshots of the corrupt made by Aftershot - where you can see alot of it is meta data from my camera - also a proof of purchase of recovery software.
/Daniel Vesterskov - Denmark
Attachment(s)
Daniel-vesterskov.zip
AK (Corel)
Oct 10, 18:11 EDT
Hello Daniel,
Thank you for contacting Corel Customer Support. My name is AK and I have been assigned to your ticket.
I understand that you are having an issue while using our program. Now, in order to give you help, would you please give me more details about your inquiry? I'd be very glad if you can give me a brief description of your case so I can find a better solution for it.
Regarding your concern, may I request you to send a screenshot of how the issue goes as well as what you are trying to do so I could further investigate and check it?
Can you provide also the screenshot of the error message or issue that you are encountering?
Please use this link as a guide for taking a screenshot:
For Windows OS: http://www.take-a-screenshot.org/
I hope to receive your reply at your earliest convenience.
Thank you and have a good day.
Please do not hesitate to contact us with any further questions.
Regards,
AK
Corel Customer Support Services
Daniel
Oct 12, 03:34 EDT
Hello AK
I thought that explained the issue. have you read what i have written?
Is there anything particular that you want me to clarify?
I have sent you 9 screenshots of what aftershot have done to my pictures and SD card.
There where no error messages in aftershot or anything - only the carnage of corrupt data and missing pictures and my wifes tears.
I used Aftershot like i always do.
looked thru a folder of 500+ pictures, green flagged 50-80 pcs i think, looked thru an other folder, green flagged some pictures there as well.
Went back to the first folder, and there was only a few pictures left. Aftershot had "deleted" and replaced the pictures with +130 gb of corrupt meta data - on a 32 gb SD card. (please see the screenshots that i have sent).
/Daniel Vesterskov - Denmark
AK (Corel)
Oct 16, 17:36 EDT
Hello Daniel,
Thank you for the reply.
Please try to create a test Windows user account with admin rights and try to reinstall the program there. Here is how you create a new windows user account: kb.iu.edu/d/arnd
Please do not hesitate to contact us with any further questions.
Regards,
AK
Corel Customer Support Services
Daniel
Oct 16, 06:34 EDT
Why should i create another Windows account?
Explain to me, what that should do?
Is it for a test? Or is this your solution?
/Daniel Vesterskov - Denmark
Daniel
Oct 19, 01:15 EDT
Come on guys! What is this...
"...Please do not hesitate to contact us with any further questions."
I asked for an explanation, what is this for? for a test of some sort? or is this a solution?
/Daniel Vesterskov - Denmark
I must admit, I was disappointed in aftershot deleting my images, but the disappointment and frustration only grew with this "support".
I'm hoping for a happy outcome, but I'm not expecting it! So now have started looking at lightroom instead...
Re: ASP3 deleted 500+ pics, replaced it with 130 GB corrupt
As you describe the problem it looks to me that you have a corrupt SD card. I have seen same errors/faults on my system with a corrupt sd card. In my case I could recover the files fortunately. The SD card was thrown out. Check your card for errors - I think the problem lies there - not in ASP.