VS9 capture crashes every time

[vsharrison]

I am having a problem with VS9 capturing. Here are the details:

Got VS7SE free with Koutech capture card. Used VS7SE with great success and liked it so much I upgraded to VS8. Using VS8, when capturing, I would get an error “Sorry VS has to close etc” – error in Event viewer showed error in ntdll.dll. I can capture about 3 or 4 clips before I get the error. It crashes EVERY time. It also occasionally crashes and completely disappears without warning the instant I click on “capture video.”

Could not resolve this so upgraded to VS9 thinking that I really like this program except for the fact that I can only capture about 3 clips before crashing, so VS9 will have that fixed. Wrong! Not fixed.

My original configuration (with VS7SE) was this: P4 2.8Ghz, 1GB RAM, XP Pro SP2, Boot drive 40GB (about half full); Drive where video saved 80GB completely empty to begin with, 1/4 full later. Capturing thru firewire using the exact settings suggested in the Procedure message at the beginning of this forum. In addition to the C and I drive, I have E and F (both 80GB) which I do not use for videos.

When VS9 arrived and the problem remained, I upgraded to 2GB RAM and changed the Video drive (I) to Maxtor SATA 300GB. Drive I is the only SATA drive. Changed pagefile to 4GB on Drive C and I. Got Enditall from PG Mag and “killed all.” Googled ntdll.dll & Videostudio and found suggestion to replace ntdll.dll file with good one. Did that (version was correct). Still crashes. Got the upgrade that came out a week or so ago. Still crashes. Tried capturing in AVI and MPEG. Still crashes. Defragged ALL hard drives. Still crashes. I have checked my version of Windows Installer and it is the new one 3.1- version 2 - NOT version 1.

I have searched this forum for answers and cannot believe how few posts (comparatively) I found about this error. It must be something offensive about my system, but I sure can’t find it.

Editing seems to work fine. I have not attempted to burn a DVD with VS9 yet (how could I with so few clips?!), so don’t know about that.

I may have forgotten some of the fixes I have tried. Two days ago I installed Pinnacle Studio 9 which came with the camcorder (Canon Elura 80). It seems to capture fine, but I actually haven’t had much time to spend on it. Plan to edit and burn with VS and only use Pinnacle to capture.

I would truly love to be able to use VS9 for the whole process, so if anyone has suggestions I would love to hear them. Sorry for the long post, but I thought you would need all the details. Thanks in advance.