Error when Erasing at 200% + magnified - Shuts Down

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SKawakami
Posts: 2
Joined: Fri Apr 27, 2018 9:57 pm
operating_system: Windows 10
System_Drive: N/A
32bit or 64bit: 64 Bit
motherboard: Aspire R5-571TG
processor: Intel Core i7-7500U CPU
ram: 12G
Video Card: VC - Intel HD graphics 620 + NVIDIA GeForce 940MX
sound_card: SC - Realtek High Definition Audio
Hard_Drive_Capacity: 250G SSD
Monitor/Display Make & Model: Generic PnP Monitor
Corel programs: Paint Shop Pro 2018

Error when Erasing at 200% + magnified - Shuts Down

Post by SKawakami »

I keep getting a error and a shut down when erasing at or over 200% magnified on my tiff files on my PSP 2018. I have been working with a Corel CSS for weeks now to help fix this problem. After being asked to try not to erase magnified, resetting the workspace, resetting the database, updating my display adapter, a complete deletion with a clean up tool and reinstalling the program I am now being asked to create a whole new user account and try my program there?? And to try to update my Windows OS?? Windows 10 does it's own updates.

I thought maybe I would have better luck with asking other users. Has anyone else had this problem and if so, have you resolved the issue and how? Or does anyone have an idea on what the problem could be? I have over 400 pictures to edit here and it really is making my job difficult and taking a lot of my time.
I also get this same error and shut down once in a while when removing noise.
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Jean-Luc
Advisor
Posts: 2177
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)
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Re: Error when Erasing at 200% + magnified - Shuts Down

Post by Jean-Luc »

How many RAM uses PSP 2018 when you work since one hour or two (without exiting the program) ? You see the value with Task Manager. If many, you should close PSP after an hour of work and launch it again (this resets the memory used to a normal value).
Is your scratchdisk enabled ? For me 250 GB SSD is not enough.
You are working on 16bit. Is it necessary ? Working on 16bit drains many ressources.
THE PAINTSHOP PRO COOKBOOK - GENEALOGY WITH PAINTSHOP PRO
Installed PSP Ultimate: X7, X9, 2018, 2019, 2020, 2021, 2022, 2023
SKawakami
Posts: 2
Joined: Fri Apr 27, 2018 9:57 pm
operating_system: Windows 10
System_Drive: N/A
32bit or 64bit: 64 Bit
motherboard: Aspire R5-571TG
processor: Intel Core i7-7500U CPU
ram: 12G
Video Card: VC - Intel HD graphics 620 + NVIDIA GeForce 940MX
sound_card: SC - Realtek High Definition Audio
Hard_Drive_Capacity: 250G SSD
Monitor/Display Make & Model: Generic PnP Monitor
Corel programs: Paint Shop Pro 2018

Re: Error when Erasing at 200% + magnified - Shuts Down

Post by SKawakami »

Hi Jean,
Thank you for your time. I have checked everything you have suggested and I can see that I just don't have enough space on my laptop. I thought it would be enough with everything being on an external drive and just my program running on the laptop, but it can't take the large files. I will just need to do these on my main computer. Thanks Again
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