Corel crashes unless I convert my videos to AVI

[ashynv]

This seemed easy when I thought you were on Windows 7 starter, but now I'm baffled and curious. I have used VS for years and always found it to be stable. What are your hardware specs?[/quote]


lol please stay curious and help me! It works in resolve so idk why VS crashes. My hardware specs I attach a pic. Is that what you meant?

[ashynv]

This seemed easy when I thought you were on Windows 7 starter, but now I'm baffled and curious. I have used VS for years and always found it to be stable. What are your hardware specs?

lol please stay curious and help me! It works in resolve so idk why VS crashes. My hardware specs I attach a pic. Is that what you meant?[/quote]

[Charlie Wilkes]

This seemed easy when I thought you were on Windows 7 starter, but now I'm baffled and curious. I have used VS for years and always found it to be stable. What are your hardware specs?

lol please stay curious and help me! It works in resolve so idk why VS crashes. My hardware specs I attach a pic. Is that what you meant?

Hmm. That looks like a high-end laptop from a few years back, with discrete graphics.

I can only guess...

Maybe VS is having a problem with your graphics card. If you have hardware acceleration turned on in VS, try turning it off. If it's turned off, turn it on.

It could also be that you need to tweak the settings for your graphics card, possibly by throttling your graphics memory and/or GPU clock or toggling certain features. I assume your computer has a utility for doing that. I would start with the most conservative settings for the graphics card.

[ashynv]

This seemed easy when I thought you were on Windows 7 starter, but now I'm baffled and curious. I have used VS for years and always found it to be stable. What are your hardware specs?

lol please stay curious and help me! It works in resolve so idk why VS crashes. My hardware specs I attach a pic. Is that what you meant?

Hmm. That looks like a high-end laptop from a few years back, with discrete graphics.

I can only guess...

Maybe VS is having a problem with your graphics card. If you have hardware acceleration turned on in VS, try turning it off. If it's turned off, turn it on.

It could also be that you need to tweak the settings for your graphics card, possibly by throttling your graphics memory and/or GPU clock or toggling certain features. I assume your computer has a utility for doing that. I would start with the most conservative settings for the graphics card.

How do I change that setting in VS? Thanks!

[lata]

Hi

Go to Settings - Preferences F6 – Performance tab
Acceleration options at the bottom of panel.

Some options may be unavailable, depending on your graphics?

[ashynv]

This seemed easy when I thought you were on Windows 7 starter, but now I'm baffled and curious. I have used VS for years and always found it to be stable. What are your hardware specs?

lol please stay curious and help me! It works in resolve so idk why VS crashes. My hardware specs I attach a pic. Is that what you meant?

Hmm. That looks like a high-end laptop from a few years back, with discrete graphics.

I can only guess...

Maybe VS is having a problem with your graphics card. If you have hardware acceleration turned on in VS, try turning it off. If it's turned off, turn it on.

It could also be that you need to tweak the settings for your graphics card, possibly by throttling your graphics memory and/or GPU clock or toggling certain features. I assume your computer has a utility for doing that. I would start with the most conservative settings for the graphics card.

OMG Thanks sooooooo much! I changed the editing hardware acceleration to OFF and it hasn't crashed yet! It was turned on.

[aljimenez]

Very happy this solves your problem. Thank you so much Charlie Wilkes for remind everyone about the perils of the hardware accelleration options. This continues to be the one thing that explains unusual behavior that others can't reproduce.

We all need to remember to tell users experiencing problems to turn these hardware options off before we all spend so much time trying to reproduce user issues.

[Charlie Wilkes]

OMG Thanks sooooooo much! I changed the editing hardware acceleration to OFF and it hasn't crashed yet! It was turned on.

I'm glad we got it figured out.

Corel should patch this IMO. From what I could tell when I looked up your model of laptop, it probably has an nVidia 680 2gb (unless yours has the less common Radeon option). Corel claims to support nVidia cards with VS 2018.

[ashynv]

OMG Thanks sooooooo much! I changed the editing hardware acceleration to OFF and it hasn't crashed yet! It was turned on.

I'm glad we got it figured out.

Corel should patch this IMO. From what I could tell when I looked up your model of laptop, it probably has an nVidia 680 2gb (unless yours has the less common Radeon option). Corel claims to support nVidia cards with VS 2018.

Thank you for sticking around so long to help me! I never turned that option on so it shouldn't be an option that's automatically turned on when you install.

And yep! My graphics is NVIDIA GeForce GTX 660M.

Fairly old for having a laptop, but it still runs good! Might need to put in a second SD or something though haha