Opening TIFF in PSP X7, low contrast & too pale

[Dana]

Hi, I'm a new user. I'm working with TIFF files, and in PSP x2 they opened fine, but if I open the same file in PSP x7 the image is very low contrast and way too pale as if overexposed. I just did the upgrade. I do NOT want to edit the files, they need to remain unchanged, just want to view them. What is going wrong, why can't I view the image as it looks elsewhere? I have Windows 7.

[Dana]

Forgot to mention they are 16 bit b/w, raw. Large files. PSP x7 opens them in Raw editing window.

[Dana]

They open as normal in PSP x2, and the properties correctly detect greyscale 16 bit, but in X7 it says RGB 16 bit.

[JoeB]

They open as normal in PSP x2, and the properties correctly detect greyscale 16 bit, but in X7 it says RGB 16 bit.

But in X2 did they open in the RAW editor or in PSP's regular workspace?

[hartpaul]

Hi Dana,
X2 does not have a Camera Raw processor- that started in X3. Meanwhile the success of that was dependent on the updates to supported cameras as well.

Somehow your tif file is being recognized as a raw file .
Can you resize one of the worst images to 800 pixels on the long side and post it for others to test. Also do a cropped screen shot of how your image opens .
Next, have you updated your PSP X7 - there are 4 service packs and the latest should be 17.4.0.11 ( Do Help > About to see what version you have.)

Just uploading a small zipped tif file to see if will upload and for you to test on your systems.

100x100Multi300.zip

(13.54 KiB) Downloaded 86 times

[JoeB]

Like @hartpaul said, I suspect that file opened in PSP's workspace in X2 because apparently it didn't have a RAW processor. Try opening it in 2018's workspace and not the RAW editor and you should get an image that looks the same as in X2.

[Dana]

Thanks Joe. I did open it in the regular X7 workspace and it looked the same as in the RAW workspace. It's a 16 bit greyscale image, is that why? My institution does not want to upgrade past X7, we did the free upgrade to X7 from X2. I d not want to alter - resize - the files. I checked my version of X7 and no updates are available. These are master files, taking up a lot of space, do not want to make working copies - not enough room. Can't download the sample tif - system won't allow. We wound up uninstalling X7 and went back to X2, but now X2 is running 5x slower than before. We will clear temp files & do system maintenance to see if that speeds things up.

[JoeB]

Why did you uninstall X7? All versions of PSP work just fine installed together and don't interfere with each other.

[Dana]

Hi Joe,
We couldn't get X7 to work with the 16 bit b/w TIFFs, which is what we needed it for, so we went back to X2 which works fine and is now much faster after some system maintenance.

[JoeB]

Hi Joe,
We couldn't get X7 to work with the 16 bit b/w TIFFs, which is what we needed it for, so we went back to X2 which works fine and is now much faster after some system maintenance.

Do you have a sample of such an image that you could post so that we can try it and see what happens?