PSP 2018 Slow Load or No Load

[coljediv]

I have been using PSP for a long time, back to X4 I think. Don't recall. Anyway, I have stuck with it as it eventually loaded most of the time and I liked the features and price. Last November I bought and downloaded PSP 2018 to replace X9. I have plenty of HW resources as you can see if you can look at my profile. Running Win7 Pro.

It either slow loads or fails to load (most recently 5 minutes ago) whether I use 32-bit or 64-bit, whether I load the program or indirectly via looking at a JPG in Preview mode and right-clicking and selecting Edit In either 32-bit or 64-bit. From reading the forum, a lot of people blame Windows 10, which I don't have.

So, as a starter question, was I supposed to uninstall X9 first? I didn't, and would rather not as I need to fall back to that when I can't get 2018 to work.

What's up with this?

[juergen]

IMO, i think that the Windows Defender Cloud based security check is the malefactor.
If i start PSP X9 "fresh" after booting i can see many many (many many) Defender-Tasks (msmpeng.exe) with the dll's and exe of PSP (30% cpu - i3) and little network traffic at the same time.
I think defender makes a hash/checksum for each dll/exe and ask the cloud for malware suspicion...
If i deactivate the "cloud based security" check PSP starts as quick as before.

At my PC, it is reproducible!
With Cloud based check "on" directly after booting: 60-90 seconds to start PSP (X9).
With Cloud based check "off" directly after booting: 15-20 seconds to start PSP (X9).

But see the other thread (PSP X9 slow), i am the only one until now with this behavior...
And i don't know if this feature of the defender is windows10-only?

I think if the pc have no internet connection - nothing can be transfered/ask to the cloud - so it could be that this is quick also...

update:
Worst case is if your pc has a slow internet connection...
Look what goes on:
https://www.howtogeek.com/323537/how-do ... tion-work/


Regards, Jürgen

[Radim]

Yes, I think defender or virus SW is culprit. It degrades decent PC and slow down...

You can try Process Explorer - https://docs.microsoft.com/sk-sk/sysint ... s-explorer
to see what happens at start and while you save images and close PSP.

Screenshot - my PC, defender is off, start od PSP X9 takes 5 sec, old PC: https://i.imgur.com/XGoJDD4.png

[coljediv]

To respond to the first couple of replies: (1) I do not use Windows Defender to my knowledge; (2) my nominal internet speed is 150M (Of course I never actually get that). I might just disable the internet and check the start speed with it off, after rebooting the PC.

How about my question of whether I am supposed to manually de-install my X9 prior to trying to install 2018?

[coljediv]

The other thing I have noticed within Task Manager is that the PSP process sticks around even after I have exited. It does not linger in the Applications tab, but is to be found in the Processes tab even after I have exited. This clearly does affect a subsequent attempt to start. So I have made it a habit to check and kill the process if necessary after each exit of PSP. When I remember that is.

[LeviFiction]

All versions of PSP should be able to co-exist together on your system. So there is no need to remove X9 in order to install 2018.

For me PSP tends to close the process fully on its own after about a count of 20, sometimes a full minute. On occasion it will get stuck and refuse to close, I usually wait 5 minutes to check for sure that it's stuck an only then do I close the process. I assume that it remains open to do some final cleanup and save its configuration files and so forth. So I try not to forcefully close it if I don't have to.

[rondo]

If you are using Windows 10 Fall Creators Update, this issue may or may not be related in how programs close and open-
https://www.computerworld.com/article/3 ... -dead.html

[terrypin]

IMO, i think that the Windows Defender Cloud based security check is the malefactor.

Definitely not the case for me, Juergen, as per my posts in http://forum.corel.com/EN/viewtopic.php?f=56&t=62943

What load time do you get (with no rebooting):
1. With the options disabled?
2. Re-enabled?
3. Disabled again?

[JoeB]

If you are using Windows 10 Fall Creators Update, this issue may or may not be related in how programs close and open-
https://www.computerworld.com/article/3 ... -dead.html

I just read the article at the link you provided and all I can say is "Good grief Charlie Brown!" Any of us who have complained about Corel's penchant for sometimes adding so-called "features" that nobody asked for and turn out to be inconvenient at best only have to look at Microsoft to see an example of that practice carried to the height of stupidity! You have to wonder what else is being loaded in the background by Windows 10 on reboots that the user isn't even aware of - and has no way of discovering - that might be causing various conflicts and issues.

I dread the thought of having an operating system that doesn't have any method whatsoever of doing a clean reboot. It looks as if Windows 10 users are in that unenviable position.

[Ken Berry]

I've just read that article too and agree it is disturbing. I've certainly noticed programs I had been using, reopening after a reboot. But I thought these were isolated incidents caused by something else. I hadn't thought this to be the 'normal' workflow post-1709, perhaps because I normally close all open programs before closing Windows. I got into that habit well before Windows 10 because I got tired of messages during the shutdown process saying that programs a, b and/or c were still running and holding up the shutdown! So it was only the very occasional time I shut down the computer with one or two programs still running, that I noticed the phenomenon highlighted by the article.

Yes, troubling...

[Radim]

To respond to the first couple of replies: (1) I do not use Windows Defender to my knowledge; (2) my nominal internet speed is 150M (Of course I never actually get that). I might just disable the internet and check the start speed with it off, after rebooting the PC.

How about my question of whether I am supposed to manually de-install my X9 prior to trying to install 2018?

Windows Defender is part of Windows as default program. You have to manualy stop it.

[coljediv]

I just checked. Windows Defender "service" is stopped on my system. Don't remember why, but assume it's because I run a Norton product.

[coljediv]

All versions of PSP should be able to co-exist together on your system. So there is no need to remove X9 in order to install 2018.

For me PSP tends to close the process fully on its own after about a count of 20, sometimes a full minute. On occasion it will get stuck and refuse to close, I usually wait 5 minutes to check for sure that it's stuck an only then do I close the process. I assume that it remains open to do some final cleanup and save its configuration files and so forth. So I try not to forcefully close it if I don't have to.

Thanks for your input on the failure to close the process. I will be more patient next time and see whether it happens on my system as you have experienced.

[juergen]

IMO, i think that the Windows Defender Cloud based security check is the malefactor.

Definitely not the case for me, Juergen, as per my posts in http://forum.corel.com/EN/viewtopic.php?f=56&t=62943
What load time do you get (with no rebooting):
1. With the options disabled?
2. Re-enabled?
3. Disabled again?

I have not tested this, because - even with the cloud-check "on" - the second (3rd...) start of psp are much faster (and i have not so much Msmpeng.exe -Tasks seen).
I think, that "Defender-Cloud-Logic" use some sort of (in-memory-/local)caching.
Sometime defender HAVE to look again in the cloud (whitout reboot) (but i think it is not purposeful to look 100 x in a second or every 10 seconds about the signature for an exe in the cloud...).

MAYBE - if i disable/enable the cloud-switch, this local caching (if available) is "broken", i will take a look at this case...

I can only repeat myself - in _my_ case - if "cloud switched off" the first start of PSP after booting is much quicker than with "cloud switched on"...
...but indications are no proof ...maybe a side effect of something else...

Regards, Jürgen

[juergen]

Ok,
i have tested it (switching defender cloud check option on/off without booting). The system use Windows Defender. I use PSP X9, not 2018 (ok, "wrong" thread, but there has nobody asked about it).

I have reported already what happens when i switch on/off "cloud based protection", boot the system, start PSP X9, exit PSP X9 (and wait for 1-2 minutes), start PSP X9 again.
Every time the same:

cloud based protection on
- first start of PSP X9 -> 60-90 seconds
- much Defender-Tasks and some network traffic in this time
- second start 15-20 seconds (and every start later) for a few times

cloud based protection off
- first start of PSP X9 -> 15-20 seconds
- only a few Defender-Tasks and some network traffic in this time
- second start 15-20 seconds (and every start later) for a few times

If i activate cloud based protection in this case (no boot)
- next start of PSP X9 -> 60-90 seconds again
- (...) start 15-20 seconds (and every start later) for a few times

If i deactive Defender complete - PSP X9 starts 3-4 seconds quicker (10-15 seconds).
I have many scripts, material, plugins... - without its again quicker (not tested today).

IMO - in my case: It's defender - the new cloud based option (i mean it is working since nov 2017, Windows 8, 8.1, 10). And i think the 2nd, 3rd... start is quicker because a cache is used, not the cloud every time (see attachment)...
My internet connection is nominal 50MBit/10MBit (and - depending from/to server - most time quick).

Regards, Jürgen