Reinstall/repair PSP 2018?

[terrypin]

What is the simplest/safest way to reinstall PSP 2018 please? Something has gone seriously gone wrong with it in the last day or two. Taking over a minute for logo to appear and about 75 s before edit accessible. Then often crashes immediately with the 'PSP 8 closing...' message. Even if it doesn't crash it then seems extremely sluggish. Yet this is erratic; maybe 10% of the time it loads and runs OK!

I bought it a week or so ago, upgrading from venerable PSP 8. Installation wasn't smooth but I eventually got the 32-bit version working smoothly. I'm now rather confused about the several setup files I appear to have downloaded and which to use for a fresh start.

Thank goodness I still have PSP 8.

[terrypin]

No one with any advice on this please?

I assume it may be similar to the issue discussed in the thread 'PSP X9 slow start', but my problems seem worse. In fact I'm close to a refund request as the program is virtually unusable. When I do get it started I'm getting odd behaviour and frequent crashing. Just had my longest session - all of half an hour or so, enough for another couple of questions. But no real work.

[JoeB]

I suspect that the reason you haven't been getting responses to the issue you're having is that there are many posts with people complaining of slow starting, crashes, etc and there haven't been any definitive answers to what is causing the various issues reported. My personal recollection given that I have generally at least read the various posts is that many people reporting the issues have also found that they started after the Windows 10 Creators Update. But if I recall correctly not everybody with the update has run into problems with PSP, and some that do report slow starting while others report more frequent crashes. If, in fact, it is the Creators update causing the problems then it would seem that it is also somewhat system specific, so depends on all those mysterious behind-the-scenes settings that different systems have hidden in registry entries and who knows where else. I'm not aware of anybody who, like me, is still on Windows 8 or 8.1 who have the types of issues that have been recently reported by those with Windows 10.

In your case, I would definitely recommend using the Cleanup tool in the sticky thread to completely uninstall your PSP 2018. Check your program files folders at the very least to ensure that all folders and files for 2018 have been removed and delete those that haven't been (which can happen if you make some manual change to a file in a folder). You could do a registry search also to see if there are any remnants of 2018 hanging around.

Then reboot the system. When completely loaded try reinstalling again. After the reinstall is complete do another reboot of the system. Then try PSP again to see if you still have the issue(s).

Another option, prior to reinstalling, is to roll back the Creators Update. I don't have Windows 10 but understand that you can roll back an update, at least temporarily. I have no idea how long it takes before it installs itself again. If you go that route first, however, and if PSP works fine, it still won't rule in or out the Creators update as the culprit. You won't get any idea of that until that update is again installed. If PSP still works then who knows. If it breaks then that would add more evidence to that update as being the culprit.

That's the best I can come up with at the moment.

[hartpaul]

My experience with Windows 10.
I upgraded to and am using Windows 10 Pro version 1607 Build 14393.2007.
I had the usual nags from microsoft that said that my system was ready for upgrading but I needed to complete some security details - Initially I was able to postpone this but then after delaying for some time I was given no other choices but I worked out that by hitting Control Alt Delete you could sign out and then sign back in and the nag had disappeared. But it returned twice a day. Eventually I gave in and filled out the security details . Again before installation I was given a number of choices to Remind me later , choose a time etc. . Eventually I allowed the update in January 2018 and it went straight to Version 1709 (missed 1703) .
I used that for about 3 days found one old program that failed to run .
I then cloned the hard drive using Astone Doc 232
https://www.umart.com.au/Astone-DOC-232 ... 9259G.html
This allows copying a working hard drive from the computer to a target drive in the Astone or removing the working drive and then using the Astone alone to do the copy to a fresh drive.
So I now had a clone of the Win 10 Version 1709.
I then rolled it back after 3 days to 1607, and then again made a cloned copy of the rolled back 1607 version after first checking over a couple of days that it worked properly.
I am now getting nag popups again to say that the version 1709 is available to be installed again even though I tried it and rolled it back. Seems that Microsoft is dead set on continuous upgrading no matter what programs it upsets.
With my Win 10 version 1607 I am getting 13 seconds start up to response on second and subsequent startups of PSP 2018 32 bit version , 23 seconds for first start of 64 bit version and 13 seconds for subsequent.
Will get back with the Win 10 version 1709 times when I change drives. (BTW I use the numbers rather than Fall . Creators etc as it is more specific and unambiguous- when they mention Fall I have to remember that that is Fall in Northern Hemisphere while in Australia it is Spring for us - even using the term Creators update is ambiguous as there were two versions of that - one version 1703 and the other version 1709 so when I use the numbers it is is very clear what version I am referring to).

[bruce1951]

Off topic. Sorry!
I'm using Win 8.1, PSPx8.
My computer tech tells me I should upgrade to Win 10.
Should I?
What happens if I then go online and refuse the Win 10 upgrade?
Can you refuse?
How big are the Win 10 downloads. (I ask because of limited internet allowance and bandwidth).

Or can I upgrade to Win 10 and live happily ever after if I never go online?

bruce

[JoeB]

Off topic. Sorry!
I'm using Win 8.1, PSPx8.
My computer tech tells me I should upgrade to Win 10.
Should I?
What happens if I then go online and refuse the Win 10 upgrade?
Can you refuse?
How big are the Win 10 downloads. (I ask because of limited internet allowance and bandwidth).

Or can I upgrade to Win 10 and live happily ever after if I never go online?

bruce

I'm not sure you can live happily ever after under any circumstances if you move to Windows 10 if the complaints we've been seeing that point to Windows 10 as the culprit turn out to be accurate.

Whether or not, after installing Windows 10, you can permanently disconnect from the internet without worrying about further updates is another question. Microsoft can't push the update if there is no connection but it is possible that the version you have installed might have some time checks that cause it to nag you to check for updates after it has been installed for a period of time. Not having Windows 10 I'm just surmising.

And just why does your computer tech tell you to upgrade to Windows 10? Is something not working the way you wish it to with 8.1 (which is the version I am on)? I'm one of those "if it's not broke don't fix it" types, and particularly so when I hear reports from others that seem to indicate that - for some of them at least - Windows 10 actually does break some stuff. So you could be leaping directly into the fire without even first having had issues with the frying pan.

[bruce1951]

JoeB I had a laptop die last week. (I'm now back on these forums albeit with new log in details. Looonnnggg story). While it was unrepairable the tech advised updating my other laptop and desktop to Win 10. Yes I'm like you, "WHY". I didn't really get an answer but I fear having to buy a new laptop with Win 10 on it.

bruce

[JoeB]

If you get stuck with it - and plan to make it your workhorse - then at least make sure that you have PSP and all other important programs installed on your next best machine in case one or more of the programs develops issues with the Windows 10 machine. One of my biggest concerns with Windows 10 is the forced updates. I usually only update stuff some time after the release of the update so that I can follow forums, etc., and find out whether early adopters have run into issues. If there are none after a period of time I'll consider doing the update if it provides the added functionality I would like, otherwise I don't bother. With Windows 10 you don't have a choice, whether it turns out that the update is buggy or not.

[CHoffman]

When you start using memory intensive programs like image processing and such, computer health becomes more important. I once fought a crash problem on a program for two years. Since I wrote it, I added all manner of error checks and traps. Nothing worked. Finally, out of desperation, I did a deep memory test. Sure enough, there was some stuck bit somewhere that caused a crash every few weeks. It wasn't my error at all. I'd suggest running some anti-virus and malware tests, followed by a deep memory test. Maybe start with http://securitytango.com/ and then a long session with http://www.memtest.org/ or a variation. Might not help, but at least you'll know the machine isn't the culprit.

[rondo]

Since Corel can't/won't patch for the Windows 10 updates that cripple their products, a copy of Windows 7 can be had for around $100. I've used this company, excellent customer support-
https://www.mychoicesoftware.com/collec ... 7-1?page=1

[terrypin]

I suspect that the reason you haven't been getting responses to the issue you're having is that there are many posts with people complaining of slow starting, crashes, etc and there haven't been any definitive answers to what is causing the various issues reported.

Thanks Joe, appreciate your helpful suggestions.

Given the recent apparent improvement I reported in the 'X9; thread I'll persist for a while before re-installing.

[terrypin]

I went ahead with a clean reinstall a day ago. Typical startup (and subsequent) were both worse than before.

First of the day right now... just over THREE MINUTES! Worst ever. Closed - took 5 seconds.

Checked TM to ensure no PSP process, and restarted... 95 secs.

Disabled all Defender protection and restarted ... 75 secs.

Intolerable.

Do Corel ever contribute to this forum?

[juergen]

Hi Terry,
do you have an graphic card or built-in-graphics from AMD?
I mean a few weeks ago i have read that some AMD driver lacks of Direct-X9-Support (since november or so).
Since a few days this is fixed...
Another approach is to check/new install of the Visual C++ runtimes.

But usually both runtimes report this with an error message...

Notes in the event-log?

Regards, Jürgen

[terrypin]

Hi Terry,
do you have an graphic card or built-in-graphics from AMD?
I mean a few weeks ago i have read that some AMD driver lacks of Direct-X9-Support (since november or so).
Since a few days this is fixed...
Another approach is to check/new install of the Visual C++ runtimes.

But usually both runtimes report this with an error message...

Notes in the event-log?

Regards, Jürgen

Thanks Juergen. No graphic card, just the built-in Intel HD Graphics 530 on this Intel Core i7 6700K (4.0GHz).

No messages about Visual C.

I know I'll get digressed (and nervous) when I look at Event Log - several items there I don't understand! But I will check!

I posted in a Win 10 newsgroup and here's one reply supporting your 'Defender' suggestion:

"Running Win 10 Pro 64. Installed both X8 and 2018 (32 and 64 bit), had
been using PSP X. Didn't notice any undue delay after installing but
have not used them since end of last year. Tried them today and after
start or restart takes roughly 90 -100 seconds for program to be
usable. Problem seems to arisen after update KB4056892 04/01.
Once program has been started and closed the next start of the program
takes ~15 secs (32bit version about 20).
The problem appears to be Windows Defender or rather the Cloud
Delivered Protection. Switching that off then after start or restart
2018 starts in 15 secs. Same if one close the internet connection."

Can't fathom why my results are now so bad. I'm going to look methodically for conflicts with other apps.

[stefanberg]

I have the same problem, already with X9 now with 2018, first with Windows 7, now with Windows 10. The program crashes after every 5th or 6th time, as soon as I use the crayon. I tried everything, without success. Sad that Corel can not fix it.