PC replacement and SW reinstallation

[GmMe]

Remaining on the general problem without going into details: I use a rather recent version of PSP purchased on-line, downloaded from a link and regularly installed with the code supplied, fully functional. Just after the installation I received by Corel the "thank you" page for that.
Now, in anticipation of replacing the PC, I asked Corel for instructions on what to do (by supplying the serial number) and Corel replies that they do not recognize that serial.
Question 1) how is this possible?
Question 2) usually what do you need to do to be able to reinstall a SW on a new PC?
Thank you and greetings.

[LeviFiction]

1) No idea, did you copy and paste the serial number or type it in yourself? Maybe they made a mistake in checking it. Who knows, we aren't Corel here so can't say what's going through their heads.

2) Just install it like normal. PSP doesn't seem to have a register/unregister option so you just install it on another computer and use the same serial number. If you're uncertain of the serial number it should be recorded in your Corel account under registered software.

If you want to copy over all configurations and extra files, that takes a little extra work, but the installation itself you just install. Nothing new or spectacular.

If you don't have your downloaded copy of PSP, just download the trial from their website and enter your serial number during installation.

[Ken Berry]

The PSP End User License Agreement in any case allows installation on up to 3 computers, though you are only supposed to open it on one computer at a time -- though how they could monitor this is anyone's guess...

As for the serial number, Levi Fiction's comment about finding your SN in your account on Corel.com only works if indeed you have an account and registered PSP. But if you did so, and your SN is there, then Corel are obviously talking through their collective hats...

[GmMe]

1) No idea, did you copy and paste the serial number or type it in yourself? Maybe they made a mistake in checking it. Who knows, we aren't Corel here so can't say what's going through their heads.

YES, I pasted the serial n. and attached the screenshot of the info-menu window.

2) Just install it like normal. PSP doesn't seem to have a register/unregister option so you just install it on another computer and use the same serial number. If you're uncertain of the serial number it should be recorded in your Corel account under registered software.

I already installed it on my PC, do you intend I can simply reinstall the same downloaded copy on another PC using the same serial n.?

[GmMe]

[quote="Ken Berry"]The PSP End User License Agreement in any case allows installation on up to 3 computers, though you are only supposed to open it on one computer at a time -- though how they could monitor this is anyone's guess...

Sure? If I go to info-menu, loking at License I see "This License Agreement authorizes the installation and use of one (1) copy of the product on one (1) computer or electronic device"

[Ken Berry]

Sure? If I go to info-menu, loking at License I see "This License Agreement authorizes the installation and use of one (1) copy of the product on one (1) computer or electronic device"

Believe me, I'm a lawyer who knows you have to read the fine print -- not that the following is "fine" in either size or Upper case. But as you will see, it qualifies the opening paragraph which you have quoted by applying the 3 computer exception to a rather long list of Corel products, including PaintShop Pro. This is taken, by the way, from http://www.corel.com/en/eula/?pgid=8003 ... ageCode=en and can be found at the bottom of the third paragraph down from the paragraph you quoted. The EULA moreover is shown as being dated August 2017. It's also in the same place in PSP 2018 Help > About > License.

EXCEPT IF LOCATED IN CHINA, INDIA, INDONESIA OR VIETNAM, PRIVATE AND BUSINESS USERS OF AFTERSHOT, COREL CAPTURE, COREL CONNECT, COREL WEBSITE CREATOR, CORELDRAW, COREL DESIGNER, CORELCAD, COREL OFFICE, COREL PAINTER, PARTICLESHOP, COREL PDF FUSION, PAINTSHOP PRO, PAINTSHOP PHOTO PRO, PARADOX, COREL PHOTO-PAINT, PHOTO EXPRESS, PRESENTATIONS, QUATTRO PRO AND WORDPERFECT THAT HAVE MULTIPLE COMPUTING DEVICES (E.G., STAND-ALONE COMPUTER, LAPTOP AND MINI/PORTABLE PC) MAY DOWNLOAD AND INSTALL ANY OF THESE SOFTWARE PRODUCTS ON UP TO THREE (3) SYSTEMS IN A SINGLE ADDRESS; HOWEVER, IT CAN ONLY BE USED BY YOU ON ONE (1) SYSTEM AT A TIME. IF YOU HAVE PURCHASED MULTIPLE LICENSES FOR THE SOFTWARE, AT ANY TIME YOU MAY HAVE AS MANY COPIES OF THE SOFTWARE IN USE AS YOU HAVE LICENSES.

[hartpaul]

Further down in the licence:

"IF YOU AGREE TO THIS EULA...PRIVATE AND BUSINESS USERS OF ... PAINTSHOP PRO...THAT HAVE MULTIPLE COMPUTING DEVICES (E.G., STAND-ALONE COMPUTER, LAPTOP AND MINI/PORTABLE PC) MAY DOWNLOAD AND INSTALL ANY OF THESE SOFTWARE PRODUCTS ON UP TO THREE (3) SYSTEMS IN A SINGLE ADDRESS; HOWEVER, IT CAN ONLY BE USED BY YOU ON ONE (1) SYSTEM AT A TIME.

[GmMe]

Believe me, I'm a lawyer ...

I am not a lawyer and I can not question what you say, but these licenses are written in a way that is difficult to interpret and I also read

"IF YOU AGREE TO THIS EULA, YOU ARE GRANTED A LIMITED, PERSONAL, WORLDWIDE, NON-ASSIGNABLE, NON-SUBLICENSEABLE, NON-TRANSFERABLE AND NON-EXCLUSIVE LICENSE FOR AGREED REMUNERATION TO USE THE SOFTWARE, WHICH MAY BE LIMITED IN TIME AS SET FORTH BELOW. UNLESS HEREINAFTER AGREED OTHERWISE, YOU ARE PERMITTED TO USE ONE (1) COPY OF THE SOFTWARE FOR YOUR (A) PRIVATE, NON-COMMERCIAL PURPOSES AS A PRIVATE USER, AND/OR (B) COMMERCIAL PURPOSES IN A COMMERCIAL BUSINESS (“BUSINESS USER”). THIS SOFTWARE IS LICENSED PER HOUSEHOLD OR PER SINGLE ADDRESS (“ADDRESS”). EXCEPT FOR THE COREL PRODUCTS AND / OR COUNTRIES LISTED BELOW, YOU MAY ONLY DOWNLOAD AND INSTALL THE SOFTWARE ON ONE COMPUTING DEVICE. YOU MAY NOT RE-INSTALL THE SOFTWARE ON A SECOND COMPUTING DEVICE UNLESS THE ORIGINAL COMPUTING DEVICE FAILS OR THE SOFTWARE IS COMPLETELY DELETED FROM THE ORIGINAL COMPUTING DEVICE, ...."

hence it is difficult to interpret the real meaning of "EXCEPT FOR THE COREL PRODUCTS ... LISTED BELOW".

For completeness, I attach what appears by clicking on? -info-license (translatet IT-EN), it's all very ambiguous and contradictory, with no reference to the number 3:
COREL: LICENSE AGREEMENT WITH THE END USER
IMPORTANT: THIS IS A LICENSE AGREEMENT, NOT A SALES CONTRACT
This License Agreement authorizes the installation and use of one (1) copy of the product on one (1) computer or electronic device at any time, as explained in more detail below, unless the user has signed another written agreement with Corel regarding use.
IMPORTANT NOTICE: CAREFULLY READ THIS LICENSE AGREEMENT WITH THE END USER. BY DOWNLOADING, ACCESSING, INSTALLING OR USING THE SOFTWARE AND DOCUMENTATION ("SOFTWARE"), YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF THE USER IS IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, YOU SHOULD NOT PERMIT DOWNLOAD, INSTALL, ACCESS OR USE THE SOFTWARE. THIS AGREEMENT CONTAINS WARRANTY EXCLUSIONS, AND LIMITATIONS OF LIABILITY AND EXCLUSIVE REMEDIES. THE FOLLOWING MEASURES ARE AN INTEGRAL PART OF THE CONTRACT.
This End User License Agreement constitutes a legal agreement between you and Corel Corporation, including affiliates, affiliates and suppliers acting on behalf of the same (collectively called "Corel", "we" or "our" ), concerning the use of Corel software or one of its subsidiaries by the user. Unless you have signed another written agreement with Corel relating to the Software, this End User License Agreement governs your use of the Software. This End User License Agreement may be subject to periodic changes or updates at our sole discretion.
IF YOU ARE AGREEING THIS AGREEMENT, YOU GET A LIMITED LICENSE, PERSONAL, INTERNATIONAL, WITHOUT ROYALTY, NOT ASSIGNABLE, NOT SUBMITTED TO SUBLICENCE, NON-TRANSFERABLE AND NOT EXCLUSIVE FOR THE USE OF THE SOFTWARE THAT CAN BE LIMITED IN TIME AS SET FOR FOLLOWING.
IN CASES WHERE THE SOFTWARE IS HOSTED BY COREL OR AN AUTHORIZED HOSTING PARTNER AND IS ACCESSIBLE BY THE USER REMOTE, THE USER IS PERMITTED TO USE A SINGLE COPY OF THE SOFTWARE AT ANY TIME FOR (A) PRIVATE AND NON-COMMERCIAL PURPOSES IN PRIVATE USER QUALITY, AND / OR (B) FOR COMMERCIAL PURPOSES AS A SERVICE PROVIDER OF A BUSINESS ACTIVITY ("BUSINESS USER"). THIS SOFTWARE IS PROVIDED IN LICENSE FOR A SINGLE HOME OR A SINGLE ADDRESS ("ADDRESS"). THE USER CAN DOWNLOAD AND USE THE SOFTWARE ON ANY DEVELOPMENT AT ANY TIME. HOWEVER, THE SOFTWARE MAY BE USED BY A USER ON ONE (1) SYSTEM AT A TIME. IF YOU HAVE ACQUIRED MORE LICENSES FOR THE ACCESS AND USE OF THE SOFTWARE, YOU MAY, AT ANY TIME, ACCESS AND USE MANY COPIES OF THE SOFTWARE HOW MANY LICENSES ARE USED.
THIS SOFTWARE OR PART OF IT REQUIRES ONLINE ACTIVATION BEFORE INSTALLATION OR FIRST USE OF SOME OF ITS FUNCIONALITIES.

[MikeFromMesa]

The PSP End User License Agreement in any case allows installation on up to 3 computers, though you are only supposed to open it on one computer at a time -- though how they could monitor this is anyone's guess...

I assume the software would send a message to Corel stating that the software is being started, and another one when it exists, both time-stamped. If so the servers could detect concurrent activity by the same license number. If would require a lot of internet activity, considering how many people use the software, but the software could eventually sort out if the same license number was being used by multiple copies of the software at the same time.

All bets would be off if the machines were not connected to the internet.

[GmMe]

The PSP End User License Agreement in any case allows installation on up to 3 computers, though you are only supposed to open it on one computer at a time -- though how they could monitor this is anyone's guess...

I assume the software would send a message to Corel .....

Of course, all your questions are real, including the impossibility of monitoring if I'm not connected.
I confirm that COREL is aware of my installation because, upon completion of this, I received a page (internet) in which I was thanked for the installation.
PS: how can I post an attachment (screenshot.jpg)?

[JoeB]

The PSP End User License Agreement in any case allows installation on up to 3 computers, though you are only supposed to open it on one computer at a time -- though how they could monitor this is anyone's guess...

I assume the software would send a message to Corel .....

You don't need to disconnect from the internet. You can just have your firewall block Corel products from connecting to the internet.

[Muriel]

Good Evening,

Yes, I too read the Terms and Conditions before clicking 'OKAY" and concluded that if I need to have the program open on two computers, I need to purchase a two copies, thus obtaining two separate serial numbers. This impressed me as ludicrous. I am not going clone or sell it, or install it on other peoples' computers so they won't have to purchase their own copies. I have two side by side computers and it makes no sense that I cannot run a program that I have rightfully and properly bought and paid for running on each of them. Is there logic behind this stipulation? And is this common among other software manufacturers?

[Muriel]

Good Evening,

Yes, I too read the Terms and Conditions before clicking 'OKAY" and concluded that if I need to have the program open on two computers, I need to purchase a two copies, thus obtaining two separate serial numbers. This impressed me as ludicrous. I am not going clone or sell it, or install it on other peoples' computers so they won't have to purchase their own copies. I have two side by side computers and it makes no sense that I cannot run a program that I have rightfully and properly bought and paid for running on each of them. Is there logic behind this stipulation? And is this common among other software manufacturers?

[JoeB]

Good Evening,

Yes, I too read the Terms and Conditions before clicking 'OKAY" and concluded that if I need to have the program open on two computers, I need to purchase a two copies, thus obtaining two separate serial numbers. This impressed me as ludicrous. I am not going clone or sell it, or install it on other peoples' computers so they won't have to purchase their own copies. I have two side by side computers and it makes no sense that I cannot run a program that I have rightfully and properly bought and paid for running on each of them. Is there logic behind this stipulation? And is this common among other software manufacturers?

Like Ken, I am a lawyer - or was a practicing one in my younger days. As a side note I'll add that I took that training and moved on to a couple of other careers, the longest and last one being sales and marketing. After all, you can't be an effective lawyer unless you're able to sell your argument - and your client's point of view!

But to your point. Yes, there is legal logic behind the stipulation in the EULA (Terms and Conditions). While all software companies are aware that there are many ways people can get around the limits stated within the Licence agreement (see my previous post for one of them), they still have to protect the rights that they believe they have. And without promoting/asserting those rights through the EULA and other means they could, after a period of time, be considered to have legally abandoned those rights. Depending on the product, the evidence of abandonment, and other factors, this could result in a product, film, written work, etc., being found to have fallen into the public domain. Licence, copyright, and patent law is an intricate, and often convoluted, area of law with competitors constantly looking for loopholes to exploit. Those holding those rights employ very detailed procedures to attempt to block those exploits, even when they are aware that there are those who can find workarounds to the limitations imposed by their licence agreements. That's just legal life, I'm afraid.

[GmMe]

From Italy I can not contact COREL by phone (at the European number +44 1793 20 3800 the telephone operator answers me by saying "non-existent number").
I have to know how to solve the problem: I bought the SW legally on-line and regularly paid, it is not "pirate" SW, I installed it without difficulty, it works regularly and shows me the relative serial number that via email COREL repeatedly says "not valid" without specifying the reasons, without giving further explanations and refusing any support.
As explained in previous posts the information on the license and the number of possible installations (one? three?) are very discordant and, not wanting to do anything illegal, I have to know what to do, but COREL refuses to give me informations and support.
I need to know if, by replacing the PC, I can re-install PSP without having to reacquire it; if it is too possible to install it on 3 PCs in the same location even better but currently is not my priority (in brackets it would be interesting to understand how COREL can monitor the 3 installations and the location of the 3 PCs .... ???).
Can someone, of other nationality, be able to have precise and reliable information?
Thank you.