No File/Import on PSP 2018

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chubtor
Posts: 8
Joined: Thu Oct 05, 2017 3:11 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte 990XA-UD3
processor: 3.10 gigahertz AMD Athlon II X4 645
ram: 16Gb
Video Card: AMD Radeon R7 200
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 3.25 Tb
Monitor/Display Make & Model: BenQ GL2460
Corel programs: PSP 2018

No File/Import on PSP 2018

Post by chubtor »

Just purchased and installed the 32bit and 64bit versions of PSP 2018 Ultimate but on the drop down menu for File there is no option to Import so I guess my Epson 760 scanner is not being recognised. I also have an old Serif PhotoPlus that accepts the scanner so I don't think that is at fault.

As a secondary but minor issue the Splash Screen does not show that I have PSP Ultimate just that the version is 20.2.0.1. Is this normal? If so how can I tell if I have the Ultimate version or not.
JoeB
Posts: 2778
Joined: Fri Mar 28, 2008 10:04 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2019, 32 & 64-bit
Location: Canada

Re: No File/Import on PSP 2018

Post by JoeB »

I have File>Import as per the attached. If you don't have it I'd first suggest that you reset PSP by closing it then holding the Shift key down while restarting it. If that doesn't work you want to make sure you have installed the update available on the Corel site. If that doesn't work you might want to do a complete uninstall and then reinstall the program.

Ultimate version is the same as regular version, just has a few extra resources (brushes, etc.) available. Makes no difference to the layout or capabilities of the program.
Attachments
file_import.gif
Regards,

JoeB
Using PSP 2019 64bit
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