Batch Convert Bug

[danl]

Not sure if this problem has been reported. I’ve reproduced a bug that freezes the application (not the whole computer) while using Batch Convert.

You can reproduce it by:
1) Load a video in edit mode. I used many different resolutions with a H264 - MPEG-4 AVC (part 10) (avc10) codec.
2) Edit it and remove a couple clips.
3) Save under a project name
4) Select Batch Convert, add the project (you only need one), save as type MPEG-4, hit convert.

Doing several videos in a row will hang the program. Some of them convert but within 1-3 conversions it will freeze up the program having to end VS in the task manager. One point of interest is it will always do the complete conversion. Sometimes the completion screen pops up then it's hung, sometimes it never makes it that far but on inspection of the output video it always got completed. So it seems to be freezing up on exit.

It worked for weeks converting hundreds of videos and just started freezing recently. Not sure if it was a VS Update or MS 10 Update that could have caused it. I'm using VideoStudio X10.5.0.60 (64 Ultimate)

I’ve reproduced this on three different machines, configurations are listed below.

Any advice welcome.

Dan

Dell XPS 8300 x64-based
Windows 10 Home - ver 10.0.15063 Build 15063
Intel Core i7-2600 CPU @ 3.40 GHZ, 3401 Mhz, 4 Cores, 8 Logical
8 GB Physical Memory
AMD Radeon HD 6700 Series - 1920 x 1080 - 1 GB Ram - 32 bpp - Driver ver 15.201.1151.1008

Dell Inspiron 13-73789 x64-based
Windows 10 Home - ver 10.0.15063 Build 15063
Intel Core i7-7500U @ 2.70GHz, 2901 Mhz, 2 Cores / 4 Logical
12.0 GB Physical Memory
Intel HD Graphics 620 - 1920 x 1080 - 1 Gig Ram - 32 bpp - Driver ver 21.20.16.4574

Gateway GM5632E
Windows 10 Pro - ver 10.0.15063 Build 15063
Intel Core 2 Quad CPU Q6600 @ 2.40 GHz, 2394 Mhz, 4 Cores / 4 Logical
4 GB Physical Memory
NVIDIA GeForce 8500 GT - 1920 x 1080 - 256 MB Ram - 32 bpp - Driver ver 21.21.13.4201

[aljimenez]

I suggest reporting bug to Corel. I have not done Batch Conversions, so I can't give you personal experience, but it may be worthwhile seeing if the bug is also in X9 (assuming you have it installed)

[lata]

Hi Dan

If you are only adding the one VSP then why use Batch.
Batch convert simply allows us to add more than one file, video or VSP, I do not think the render process will be any different to using Share.

What happens if you use your project, open in edit mode, then Share to choose a conversion template. Does the program also freeze.

What are your Project Properties?
What are the properties of the video files?
What are the settings you used to render the project the actual Mpeg4 settings.

Are you using different files to ones used earlier when rendering completed ok?
You mention using different resolutions, are those mixed in the same project, or different projects using different types.

[danl]

Hi Trevor,

Thank you for the questions, they made me dig a little more into the problem.

If you are only adding the one VSP then why use Batch.

Using one VSP in batch was only to recreate the failure. For one file I do use share.

What happens if you use your project, open in edit mode, then Share to choose a conversion template. Does the program also freeze.

No there has never been a freeze using share.

What are your Project Properties?

MPEG-4 Files 24 bits, 1280x640, 29.97 fps, Frame-based, H.264 High Profile Video: 5000 Kbps, 44100 hz, 16 bit, Stereo, MPEG AAC Audio: 128kps

What are the properties of the video files?

MPEG-4 Files, 24 bits, 960 x 720, 29.97 fps, Framebased, H.264 High Profile Video: 1830 Kbps, 44100, 16 bit Stereo, MPEG AAC Audio: 192 Kbps - These are from a video camera.

Are you using different files to ones used earlier when rendering completed ok?

Yes, but they all came from the same camera.

You mention using different resolutions, are those mixed in the same project, or different projects using different types.

Only one file is used, cut in several places with clips removed, the remaining clips are all from the same original file. I may have some files from other cameras, but only work with one file at a time, not mixed.

I noticed this morning, when asked if I wanted to change the project settings to video settings so VideoStudio can perform SmartRender I said no. I ran 10 conversions with no problem. I said yes, and it froze immediately. Saying yes, didn't make sense to me, wouldn't it try to convert the same resolution to the same resolution? Although it did freeze also.

In a few days I'll look into it deeper. You've given me a lot more to go on, so I'll see if I can get a better resolution on what I'm experiencing.

Thank You
Dan

[lata]

Hi Dan

I suspect your video files properties may be causing the problem when trying to set the project properties. There was a similar post using a Mpeg4 with no audio, Video Studio did not like that, changing the project properties to match the output settings rather than the input settings seemed to fix that, the result added audio or changed the frame rate, either way the crashes stopped.

Your video appear to be using 4:3 ratio where the project appears to be 16:9, unusual frame sizes, I would not expect that to cause any problems, but strange things can happen. The data rate seems a little low below the minimum we can manually set (2000kbps), again just different, but Show Messages can override that and set 1839kbps.

I would suggest you manually set your properties using either the Mobile or On Line Mpeg4 options
Choosing the template you would use to render / complete your video.
I am unsure if your video is 4:3 or 16:9? if you choose the wrong option you may get a black border on the final video

Deselect the Show Messages option via F6

[danl]

Thanks Trevor,

That gives me a lot to look at and more options to work with then I thought I had. I'm new to using VS to any great depth, so this definitely helps.

Dan

Hi Dan

I suspect your video files properties may be causing the problem when trying to set the project properties. There was a similar post using a Mpeg4 with no audio, Video Studio did not like that, changing the project properties to match the output settings rather than the input settings seemed to fix that, the result added audio or changed the frame rate, either way the crashes stopped.

Your video appear to be using 4:3 ratio where the project appears to be 16:9, unusual frame sizes, I would not expect that to cause any problems, but strange things can happen. The data rate seems a little low below the minimum we can manually set (2000kbps), again just different, but Show Messages can override that and set 1839kbps.

I would suggest you manually set your properties using either the Mobile or On Line Mpeg4 options
Choosing the template you would use to render / complete your video.
I am unsure if your video is 4:3 or 16:9? if you choose the wrong option you may get a black border on the final video

Deselect the Show Messages option via F6

[lata]

Hi

Only my opinion here……….

In earlier versions of Video Studio the Show Messages was limited in the type of files it could use to match project properties, with the choices being limited the chance of getting it wrong was minimal.
Now many video types can be used for project properties, some video settings although being used by Show Messages cannot be set manually but does help with some types.
Unfortunately allowing more types to match may introduce more errors.
Show Messages are selected by default for X9 and X10 as most users would use that option, clearly that is causing some issues for you.

But as I say manually setting the project properties to your intended output settings should cure your crashes.
What you convert / render to depends on what you are making, a DVD Disc, Bluray disc, or Video for Computer- Internet playback etc