PSP Ultimate 2018 New Image Dialog

[Clara Mallada]

Estoy desesperada con Corel Paint shop Pro 2018.

No puedo abrir una imagen nueva el programa se cierra.

No puedo usar pincel el programa se cierra

No puedo Clonar el programa se cierra

No puedo borrar el programa , se cierra.

He acudido a Corel y llevo asi desde Agosto , desistala , limpia el pc , etc etc y no soy capaz de que funcione.

Tampoco me funciona corel x9 ni corel x8 en cuanto pico para abrir el programa se congela y se cierra.

Alguna sugerencia por favor?

[Ken Berry]

Clara -- Bienvenido al foro, pero hay de escribir sus cuestiones en Inglés. Es el idioma deste foro... [Clara -- welcome to the forum, but you must write your questions in English. It is the language of this forum.]

For the benefit of others, this is my quick translation of her post:

I'm getting desperate with Corel Paint Shop Pro 2018.

I cannot open a new image -- the program closes.

I cannot use a brush -- the program closes.

I cannot clone -- the program closes.

I cannot erase -- the program closes.

I have gone to Corel and I have been doing this since August, but gave up, cleaned the PC, etc etc and I am not able to make it work.

Neither Corel X9 nor Corel X8 work. As soon as I click to open it the program freezes and closes.

Any suggestions please?

[Zantara]

First things that come to mind:

* DLL-files? The 10 files you need to get plugins going?
* Exclusion from Windows DEP, as Clara is using Windows 7?
* Not using clean-up tools to remove PSP versions if they won't open after install?

[JoeB]

Clara -- Bienvenido al foro, pero hay de escribir sus cuestiones en Inglés. Es el idioma deste foro... [Clara -- welcome to the forum, but you must write your questions in English. It is the language of this forum.]

For the benefit of others, this is my quick translation of her post:

Neither Corel X9 nor Corel X8 work. As soon as I click to open it the program freezes and closes.

Ken, this last point is confusing, perhaps because of the translation. When I first read it I thought Clara was saying that as soon as she clicks to open X9 or X8 the program tries to open and then freezes. But a re-read of the whole thing makes me think this might belong as part of her first point - I e., it's referring to her clicking to open a new file which causes the program to freeze and close.

But this whole thing does not appear to be related to the New File opening issue previously reported because (a) it seems to affect 2 different versions of PSP for her, and (b) there are many other actions she tries to perform that freezes the program(s).

As suggested by Zantara, the first step might be a complete uninstall of both of her PSP versions and using the Cleanup tool in both cases. Then I would reinstall only one of the versions (X9 would be my preference) and see if that clears up the issues. If so, don't bother installing the other version.

[JoeB]

First things that come to mind:

* DLL-files? The 10 files you need to get plugins going?
* Exclusion from Windows DEP, as Clara is using Windows 7?
* Not using clean-up tools to remove PSP versions if they won't open after install?

Those DLL files, whether installed or not, could not be the cause of Clara's issues. However, your last two points are certainly worth considering. And using the Cleanup tool when uninstalling should always be the approach to take.

[Zantara]

@Joe...

I e., it's referring to her clicking to open a new file which causes the program to freeze and close.

the "Open new image" issue never did resolve on my pc. SHIFT+New Image seems to do the trick, so I left it at that.
But Clara seems to have more issues than that.

Removing both PSP versions with their respective cleanup tools and reinstalling one version (agree on the X9 preference) might be the best advise?

[Clara Mallada]

Good afternoon.
Sorry I did not write in English forum language.

I did not know that my message should be approved, so I wrote in my language to then edit the message and translate it into English.

I use the Chrome browser and it automatically translates my English or another language into Spanish.

I will try to explain to you my problem with corel in the next message, I'll leave this presentation and apologize.

[Clara Mallada]

return to expose my problem with Corel.

I had installed on my computer the x8 and x9 both of 32 and 64 bits because of the Pluying.

I think I have the 10 required Dll my operating system in windows 7.

When the new version 2018 came out, I bought the ultimate one.

Install 2018 and everything is perfect.

A few days after having installed anything new on my computer for no apparent reason I begin to notice that when I open a new image my psp stops working and closes.

To open a new image I had to resort to the trick that you said in this Forum something annoying but that would not have a major problem.

What is not my surprise that I say nothing I do with the x9 and solved, I keep it and open it with 2018, but I take a surprise upper case when I try to open the x9 or the x8 does not open does it shows me the screen and automatically it freezes and closes it never gets to open the program.

I go back to 2018 and I start to see if it has more failures.

If peak brush closes the program
If I open an image that I have on my computer and I want to clone it closes, if I want to delete it closes and some other option, to not extend more.

I contacted Corel for more than a month.

I have cleaned my computer.

I have untied x8 x9 and 2018 with the corel deminers.

And the same thing always happens to me the 2018 continues with those errors and x9 never gets open.

'm tired of cleaning my computer to disable the antivirus as they send me in corel and replace the 2018 or the x9 and nothing is solved.

Nothing has served as I have been sent.

I've been using this program for years since the psp 7 version, I do not know how old I've been and nothing like that ever happened to me, more or less 17 years, maybe more?

The last thing that corel has asked me to install this program
 Winaudit

I have done it but it does a scan of my complete team with a lot of information that I consider confidential and they ask me to send them a copy, but I do not trust it.

That is why I try to go and you have to advise me.

Because I do not know what else to do and this will be my last cartridge, if I can not make the program work, then I will definitely move to Photoshop, it is not a program that dominates a lot. but Corel does not leave me another option.


Thank you, I hope you understand what I write, I know translators are not always correct.

If any member reads me and understands my language, I would be very grateful if I acted as interpreter.

Thank you

[Zantara]

The last thing that corel has asked me to install this program
Winaudit

I have done it but it does a scan of my complete team with a lot of information that I consider confidential and they ask me to send them a copy, but I do not trust it.

That seems to be the standard reply from Corel if PSP does not work correctly. DO NOT DO IT!!!!!

Esa parece ser la respuesta estándar de Corel si PSP no funciona correctamente. NO LO HACEN!!!!!! Poor translation perhaps. Used translator.

It could be, as happened to me, that you have to ask Corel for new download locations for your PSP and the other software that comes with 2018 Ultimate.
When PSP 2018 came out, they were moving to a different platform.
I had trouble installing 2018 and went back to my personal page to download 2018 again. Couldn't access it. Page no longer valid.
Send a mail to Corel and they wanted me to download winaudit. It is malware from a dubious site.
They also wanted a report using MSINFO. Like you said. too much personal information.
I did not do it and insisted on new download locations. After 3 weeks, I got them and now have no problem.

[JoeB]

The last thing that corel has asked me to install this program
Winaudit

I have done it but it does a scan of my complete team with a lot of information that I consider confidential and they ask me to send them a copy, but I do not trust it.

That seems to be the standard reply from Corel if PSP does not work correctly. DO NOT DO IT!!!!!

Esa parece ser la respuesta estándar de Corel si PSP no funciona correctamente. NO LO HACEN!!!!!! Poor translation perhaps. Used translator.

It could be, as happened to me, that you have to ask Corel for new download locations for your PSP and the other software that comes with 2018 Ultimate.
When PSP 2018 came out, they were moving to a different platform.
I had trouble installing 2018 and went back to my personal page to download 2018 again. Couldn't access it. Page no longer valid.
Send a mail to Corel and they wanted me to download winaudit. It is malware from a dubious site.
They also wanted a report using MSINFO. Like you said. too much personal information.
I did not do it and insisted on new download locations. After 3 weeks, I got them and now have no problem.

Zantara, perhaps it would be easier if you sent her the link to that download location so that she doesn't have to wait weeks for Corel to get back to her.

[Clara Mallada]

Thanks, Zantara.
The corel response is exactly what they told you.

To me they have sent me a different link to download a page that are the corel x8 and the ultimate, the corel x9 and ultimate and the corel 2018 and ultimate.

They send me to disconnect my antivirus, I do not know about the times but I think I will go for about 20 I have cleaned all traces of my computer and it is impossible to install correctly.

As of today I do not have any corel on my computer.

I think the best thing I can do is ask them to send a CD to my house with the program.

  This is already unprecedented what they have done this time with the program, since we have not been a single person if not already several affected in all countries of the world.