Paintshop Pro 2018 - installer window - defect...

Corel Paint Shop Pro

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netgrafik
Posts: 5
Joined: Fri Aug 11, 2017 4:08 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Paintshop Pro 2018 - installer window - defect...

Post by netgrafik »

My system: Windows 10 Pro 1703.16063.540 | x64

Graphics: Intel HD Graphics 4600 Integrated

Antivirus and Firewall - off

Problem: When you start the installer (as administrator) Corel Paintshop Pro 2018 screen appears:

Image

The only possibility - close installer:

Image
josephlin
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Video Card: nVidia RTX 2070S
sound_card: Realtek ALC892
Hard_Drive_Capacity: SSD 1TB
Monitor/Display Make & Model: Dell

Re: Paintshop Pro 2018 - installer window - defect...

Post by josephlin »

Hi
It's pity to see this kind of installation error happened on your machine. Can you still reproduce the issue? BTW, can you provide more info for reference?
1. What PSP2018 version do you install? Trial or purchased version?
2. What platform do you install PSP2018? Desktop? NB? Or Tablet (e.g.: Surface Pro)

Thank you in advance.

Cheers
Joseph Lin

Sr. Program Manager,
Corel PaintShop Pro / AfterShot Pro / VideoStudio
BJC
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Location: England

Re: Paintshop Pro 2018 - installer window - defect...

Post by BJC »

netgrafik
Posts: 5
Joined: Fri Aug 11, 2017 4:08 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: Paintshop Pro 2018 - installer window - defect...

Post by netgrafik »

Hi!

1. Version: Pro - Purchased and Trial | Ultimate - Trial
2. Desktop
-------------------------------------------------------------------
My solution: TAB (after opening the window)
-------------------------------------------------------------------
Installation version x9 worked OK
Last edited by netgrafik on Thu Aug 17, 2017 3:55 pm, edited 1 time in total.
JoeB
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Location: Canada

Re: Paintshop Pro 2018 - installer window - defect...

Post by JoeB »

netgrafik wrote:Hi!

1. Version: Pro - Purchased and Trial | Ultimate - Trial
2. Desktop
-------------------------------------------------------------------
My solution: TAB + Enter (after opening the window)
-------------------------------------------------------------------
Exactly what does the Tab+Enter shortcut represent? I.e., what does it do?
Regards,

JoeB
Using PSP 2019 64bit
netgrafik
Posts: 5
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operating_system: Windows 10
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Re: Paintshop Pro 2018 - installer window - defect...

Post by netgrafik »

Sorry - only click TAB (no TAB+ENTER)
It moves the window contents (license agrement) down
You can then click on acceptance of licenses and move on to the installation program...

Image

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Image

Image

Image
ericlin-corel
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Re: Paintshop Pro 2018 - installer window - defect...

Post by ericlin-corel »

Hi,
May I ask the following questions:
1. What web browser does this system has? (Ex: Edge, IE11, Chrome......)
2. What is the default web browser on this system?
Thanks.
Eric Lin
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lata
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Re: Paintshop Pro 2018 - installer window - defect...

Post by lata »

Hi Eric Lin

Most / all Corel programs access the web server at some time for updates, advertisements etc
And indeed installation of the programs to registration.

What browsers does Corel support? or would the programs target our default browsers.
I use IE and do not have any problems other than the popup adverts, that seemingly have a mind of their own, and very difficult to stop the popups.

There was another post regarding the popups, maybe worth a read.
http://forum.corel.com/EN/viewtopic.php ... 00#p346254
New forum for PSP and VS users, register if you need help

https://psp-vs-forums.freeforums.net
netgrafik
Posts: 5
Joined: Fri Aug 11, 2017 4:08 pm
operating_system: Windows 10
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Re: Paintshop Pro 2018 - installer window - defect...

Post by netgrafik »

The default web browser in the system does not affect the installation program Paintshop...
I have Microsoft Edge.
The error must be in the installer program Paintshop.
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