Error When Closing

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RobertOZ
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processor: AMD Ryzen 5 3600 3 6 GHz
ram: 16GB
Video Card: Asus Geforce GTX 1650 GDDR6 Driver 522 30
sound_card: Realtek High Definition Audio
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Location: Mornington, Vic. Australia

Error When Closing

Post by RobertOZ »

Installed MS3D on new Win 10 laptop, made sure that I installed as Administrator and installation was successful, launched OK (with the script error mentioned in a previous post)
However, every time when closing I get the Program has encountered an unspecified error and needs to close, and to send .dmp file to support.

I have noticed that the location of the .dmp file is incorrect, the actual files are located in a different location

Bearing in mind that the program is about 6 years old, help from Support will be non existent, any ideas as to what may be causing the error
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RobertOZ
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Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Asus Prime B550M-A WI-FI AM4 mATX
processor: AMD Ryzen 5 3600 3 6 GHz
ram: 16GB
Video Card: Asus Geforce GTX 1650 GDDR6 Driver 522 30
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 7 TB
Monitor/Display Make & Model: Philips 32" IPS LED, Samsung 28" 3840x2160 UHD 4K
Corel programs: VS2018, VS2021 & VS2022, MS 3D, MCC XL
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Using the Win 10 Program Compatibility Troubleshooter, the report states that the program is incompatible
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lata
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Re: Error When Closing

Post by lata »

Hi Robert

I do not have that problem, the script error, yes that shows when accessing the internet via the Corel Guide – Home tab

But crashes no problems

Not sure if MC3D has a service pack available, have you tried checking for updates?

My version is 1.0.0.252
Regards Trevor
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RobertOZ
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operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Asus Prime B550M-A WI-FI AM4 mATX
processor: AMD Ryzen 5 3600 3 6 GHz
ram: 16GB
Video Card: Asus Geforce GTX 1650 GDDR6 Driver 522 30
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 7 TB
Monitor/Display Make & Model: Philips 32" IPS LED, Samsung 28" 3840x2160 UHD 4K
Corel programs: VS2018, VS2021 & VS2022, MS 3D, MCC XL
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Thanks for looking Trevor, my version is the same as yours and there are no updates available, strange when you think about it, Corel launch a new program,then completely ignore it, no updates, no new releases for 6 years or more
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Ken Berry
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Re: Error When Closing

Post by Ken Berry »

FWIW I have the same version, and like Trevor I get no error msg when I close MS3D...
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RobertOZ
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Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 10
System_Drive: C
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motherboard: Asus Prime B550M-A WI-FI AM4 mATX
processor: AMD Ryzen 5 3600 3 6 GHz
ram: 16GB
Video Card: Asus Geforce GTX 1650 GDDR6 Driver 522 30
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 7 TB
Monitor/Display Make & Model: Philips 32" IPS LED, Samsung 28" 3840x2160 UHD 4K
Corel programs: VS2018, VS2021 & VS2022, MS 3D, MCC XL
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Still having issues, but for some reason do not get the error msg every time when closing, however, every time the program is closed 3 .dmp files are created, even when no error msg is given.
So could you please go to C:\Users\*******\AppData\Local and see if you have anything in the CrashDumps folder, because I get 3 files every time the program is closed
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Ken Berry
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ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Error When Closing

Post by Ken Berry »

I have nothing relating to MS3D in the Crash Dumps folder, though I've opened and closed the program a few times in the past couple of weeks. Just did so again, but again nothing in Crash Dumps.
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RobertOZ
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Posts: 2313
Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Asus Prime B550M-A WI-FI AM4 mATX
processor: AMD Ryzen 5 3600 3 6 GHz
ram: 16GB
Video Card: Asus Geforce GTX 1650 GDDR6 Driver 522 30
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 7 TB
Monitor/Display Make & Model: Philips 32" IPS LED, Samsung 28" 3840x2160 UHD 4K
Corel programs: VS2018, VS2021 & VS2022, MS 3D, MCC XL
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Thanks for checking Ken, wonder if this laptop being a 7th Generation Intel is just too much for MS3D