My laptop went belly-up over the weekend, and I had to reinstall everything on the replacement laptop.
When I got to VideoStudio X10 Ultimate, the install started ok, but then for some odd reason, the laptop rebooted in the middle of the install. After the reboot, I loaded VS as a test, and it ran ok, but I noticed later that not all of the extras had been installed, so I restarted the install and it finished installing everything as expected.
In checking the file system later, the next goofy thing I noticed is that the 'Corel VideoStudio X10' folder under 'Program FIles\Corel' is completely empty. Instead, the same folder under 'Program Files (x86)' contains all of the files/folders that I would expect to see under the 'Program Files' folder.
I doubt this is anything to really be concerned about, unless anyone else thinks I should uninstall and try the install again. I just thought it was odd that a 64bit program would install in a 32bit location.
Odd install
Moderator: Ken Berry
-
theavy
- Posts: 86
- Joined: Thu Nov 24, 2016 5:04 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Dell 0CNDTP A00
- processor: Intel Core i7-9750H
- ram: 16GB
- Video Card: NVIDIA GeForce RTX 2060 6GB
- sound_card: NVIDIA Virtual Audio Device Wave Extensible WDM
- Hard_Drive_Capacity: 1TB
- Monitor/Display Make & Model: Generic PnP Monitor (17.1"vis)
- Corel programs: PSP X9 thru 2022 - VS 2020, 2021, 2023
- Location: USA
-
lata
- Site Admin
- Posts: 14280
- Joined: Thu Jan 19, 2012 6:21 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
- processor: 4 10 gigahertz AMD A10-7890K Radeon R7
- ram: 16 gb
- Video Card: on board
- sound_card: Realtek High Definition Audio
- Hard_Drive_Capacity: 500 SSD
- Monitor/Display Make & Model: LG W2242 [Monitor]
- Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
- Location: UK
- Contact:
Re: Odd install
Hi
A new Web Installer was provided a few weeks ago, unfortunately does install to the 32 bit program folder instead of the 64 bit folder. Corel are aware of this issue?
As far as I know there is no detriment to running the program.
Re-installing using the same file at 10,860 Kb will only install to same incorrect location.
If you have the older file at 10,796Kb then that should install 64 bit program to the correct folder….
C:\Program Files\Corel\Corel VideoStudio X10
Should you uninstall X10 then not all files and folders are removed from Corel VideoStudio X10
I would suggest removing those after uninstalling the program.
But as I say there is no problem running the program as far as I can tell.
A new Web Installer was provided a few weeks ago, unfortunately does install to the 32 bit program folder instead of the 64 bit folder. Corel are aware of this issue?
As far as I know there is no detriment to running the program.
Re-installing using the same file at 10,860 Kb will only install to same incorrect location.
If you have the older file at 10,796Kb then that should install 64 bit program to the correct folder….
C:\Program Files\Corel\Corel VideoStudio X10
Should you uninstall X10 then not all files and folders are removed from Corel VideoStudio X10
I would suggest removing those after uninstalling the program.
But as I say there is no problem running the program as far as I can tell.
-
theavy
- Posts: 86
- Joined: Thu Nov 24, 2016 5:04 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Dell 0CNDTP A00
- processor: Intel Core i7-9750H
- ram: 16GB
- Video Card: NVIDIA GeForce RTX 2060 6GB
- sound_card: NVIDIA Virtual Audio Device Wave Extensible WDM
- Hard_Drive_Capacity: 1TB
- Monitor/Display Make & Model: Generic PnP Monitor (17.1"vis)
- Corel programs: PSP X9 thru 2022 - VS 2020, 2021, 2023
- Location: USA
Re: Odd install
Thanks Trevor!
Tom
Tom
-
theavy
- Posts: 86
- Joined: Thu Nov 24, 2016 5:04 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Dell 0CNDTP A00
- processor: Intel Core i7-9750H
- ram: 16GB
- Video Card: NVIDIA GeForce RTX 2060 6GB
- sound_card: NVIDIA Virtual Audio Device Wave Extensible WDM
- Hard_Drive_Capacity: 1TB
- Monitor/Display Make & Model: Generic PnP Monitor (17.1"vis)
- Corel programs: PSP X9 thru 2022 - VS 2020, 2021, 2023
- Location: USA
Re: Odd install
BTW... I'm contacting Corel on this
Tom
Tom
-
lata
- Site Admin
- Posts: 14280
- Joined: Thu Jan 19, 2012 6:21 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
- processor: 4 10 gigahertz AMD A10-7890K Radeon R7
- ram: 16 gb
- Video Card: on board
- sound_card: Realtek High Definition Audio
- Hard_Drive_Capacity: 500 SSD
- Monitor/Display Make & Model: LG W2242 [Monitor]
- Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
- Location: UK
- Contact:
Re: Odd install
Thank you, the more we report this the sooner they will fix the issue.theavy wrote:BTW... I'm contacting Corel on this
Tom
Besides if your Laptop had not messed up, you would not have looked for the files and not found the change in installation location, how many out there just don't know?
-
theavy
- Posts: 86
- Joined: Thu Nov 24, 2016 5:04 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Dell 0CNDTP A00
- processor: Intel Core i7-9750H
- ram: 16GB
- Video Card: NVIDIA GeForce RTX 2060 6GB
- sound_card: NVIDIA Virtual Audio Device Wave Extensible WDM
- Hard_Drive_Capacity: 1TB
- Monitor/Display Make & Model: Generic PnP Monitor (17.1"vis)
- Corel programs: PSP X9 thru 2022 - VS 2020, 2021, 2023
- Location: USA
Re: Odd install
I got a reply from Corel this morning. According to the support rep., they are aware of the issue and are working on a fix.
Tom
Tom