VideoStudio X7 crashes at launch.

[GBox]

I've had an interesting afternoon, and have spent most of it googling and trying to fix these issues.

Somehow, earlier today, my MSVCR110.dll file became corrupt. No idea how or why, but I was unable to launch VideoStudio X7 because of an error message that came up informing me that the file was missing or bad ("Bad Image" error). I uninstalled all of the MS C++ Redistribution packs on my computer and reinstalled both the 2015 version and the "2012 Update 4" version. This did not fix the problem. I was forced to uninstall and reinstall VideoStudio X7 with the "Hot Fix" patch. This solved the DLL error, but now the program cannot launch.

VideoStudio X7's icon appears on the task bar for just a split second, and "Corel VideoStudio" appears in Task Manager for a split second, and then the program terminates. There is no error message given, no crash message, no notification. Nothing.

VS X7 has previously worked on this system for a couple of years, and I used VS X5 for a couple of years before that. VideoStudio X5 still seems to work, so I can use it as a stopgap for now I guess, but I would really prefer to have X7 working again. Any advice is appreciated.

[Ron P.]

Welcome to the forums,

I have X7 installed, running Win10 and have no problems. Are you running Windows Defender or some other anti-virus program? I don't use Windows Defender. I also exclude VS and my photo editing apps from my anti-virus. You might have a look and see how to exclude them in your anti-virus program.

[GBox]

Welcome to the forums,

I have X7 installed, running Win10 and have no problems. Are you running Windows Defender or some other anti-virus program? I don't use Windows Defender. I also exclude VS and my photo editing apps from my anti-virus. You might have a look and see how to exclude them in your anti-virus program.

That's the kicker for me, I've been running it on Windows 10 with no problems whatsoever ever since the offer to upgrade from Win 7 to 10 was given out by Microsoft. This is all very recent, and had there been a system restore point to roll back to I'd definitely have tried that, but with the way Windows 10 handles restore points there did not seem to be one I could use.

I am running Avast antivirus which I just disabled to test with, however the same results occur. VS X7 (vstudio.exe) will launch for a few seconds, appear on the taskbar and in Task Manager, and then close without any dialog boxes or error messages.

This seems to be related to the abrupt corruption of those MSVCR110.dll, MSVCP110.dll, and VCOMP110.dll files which originally did bring up error boxes and prevented the program from launching. By googling for the issue it looks like this was a general problem with the Microsoft Visual C++ Redistributable libraries because I was seeing results from Adobe product and Steam gaming forums from users unable to launch other programs which relied upon these files. Uninstalling and reinstalling the main libraries did fix the error boxes I was experiencing, but now VS X7 still is unable to launch.

[lata]

Hi

Can you try running the VSX7_Hotfix.exe again, first close all vs programs

If the MUIhelper.dll file has been corrupt maybe installing again will fix that, quicker than installing the program?

[GBox]

Hi

Can you try running the VSX7_Hotfix.exe again, first close all vs programs

If the MUIhelper.dll file has been corrupt maybe installing again will fix that, quicker than installing the program?

Ran the hotfix update again, no dice. The hotfix appears to install without any problems whatsoever though, so it is probably doing what it's supposed to do.

I attempted to reinstall VS X7 in safe mode and received this error this morning:

[lata]

Hi

Can you try uninstalling the program using the Clean-Up tool form here:-
http://forum.corel.com/EN/viewtopic.php?f=1&t=59847

Then try re-installing X7

[GBox]

Hi

Can you try uninstalling the program using the Clean-Up tool form here:-
http://forum.corel.com/EN/viewtopic.php?f=1&t=59847

Then try re-installing X7

Awesome, it looks like we are back in business again -- that cleanup tool did the trick. After reinstalling X7 the program opens up and stays stable. (My old media libraries and settings are even still intact, which is a nice plus.)

Thank you so much!

[Davidk]

Windows uninstall via the control panel is the normal process, but it doesn't uninstall everything. Perhaps it would be better to say that it uninstalls everything that the application install log has, but that log does not have everything in it (a result of poor vendor programming practice usually). I've used Cclean to clean up after such an uninstall, and been dismayed by the number of relevant listed items that are still in the registry; listed by the tool because there's no corresponding folder/file location now. And those items are usually what's causing this sort of problem. Fixing them essentially means removing them from the registry: cclean does that fine.

However occasionally I've run into corrupted file issues that even this method won't fix, and those VS clean up tools are really essential now: running one displays the residual files being removed - and I've noted that around 15 extras are now deleted, and many are msi (compressed install) files; as you've noted this does the trick - you now have a clean PC base to begin a re-install process.