Hard Drive crashed. Cannot reinstall X9

Corel Paint Shop Pro

Moderator: Kathy_9

Post Reply
joe1512
Posts: 22
Joined: Wed Oct 16, 2013 6:13 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit

Hard Drive crashed. Cannot reinstall X9

Post by joe1512 »

My secondary hard drive crashed on me where I had PSP X9 installed. Primary drive is SSD for Windows OS only pretty much.

I tried to reinstall, but as it was already "installed", the Corel installer went into Uninstall mode instead. This failed because the drive is not valid (it's gone). I used Windows Add/Remove program to get rid of X9 and registry cleaner.

Now when I try to reinstall X9, it is still stuck in Uninstall mode. It just fails and says no modifications made.

The question then is: What is the installer looking for exactly that makes it think that X9 still exists? It is not a registry entry. It's not on the nonexistent drive obviously. It has to be looking at some remnant files from the previous installer and won't progress forward.

I'd appreciate any advice.
User avatar
hartpaul
Advisor
Posts: 2893
Joined: Tue Mar 20, 2012 3:38 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK P7P55D STRIX B240F GAMING
processor: IntelCore i7 7700 3.60 Ghz
ram: 8 Gb
Video Card: Nvidia GeForce GTX 1050
sound_card: Nvidia High Definition Audio
Hard_Drive_Capacity: 1000 Gb
Monitor/Display Make & Model: AOC
Corel programs: PSP8,X2 to X9,2018,2019,2020
Location: Australia

Re: Hard Drive crashed. Cannot reinstall X9

Post by hartpaul »

I know it is after the event and not much good to you now, but hard drives do fails and at he most inconvenient times. I have had this happen a couple of times and had to reinstall all my programs , taking about 30+ hours to do so. Told myself never again.
I now use a disc cloning program HDClone and I have my system drive with all the programs on it (1 Tb) and have cloned it to two other similar drives, I clone them at about 1 month intervals (takes about 5 hours while I sleep)
Now if a failure occurs that cannot be easily repaired I can just remove that drive and put the back up drive in (10 minutes) and have all my programs installed minus 1 months worth of saved documents. Sometimes it is also possible to read parts of the bad drive and recover some of those documents even if the operating system part is stuffed. I also use portable external drives to back up some documents on a weekly basis so if I am lucky am only 1 week down.
This is also going to prove useful if I get hist with one of those ransomware attacks. So backup and backup often.

Now with your problem, are you trying to reinstall on that crashed drive? or on a new drive. By splitting up the installation (starting on your system drive and then directing the rest of the install to your other drive it may be looking for something to verify the installation which is on the crashed drive and not on the new drive). Have you tried a third party uninstaller and or the Corel uninstaller tool.?
Last edited by hartpaul on Fri May 19, 2017 4:34 am, edited 1 time in total.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
User avatar
flagpole
Posts: 535
Joined: Wed Sep 14, 2011 10:12 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B450 AORUS ELITE DDR4 USB 3.1 RGB
processor: Ryzen 2600
ram: 16GB
Video Card: RTX 2060
sound_card: on board
Hard_Drive_Capacity: 6.5TB
Monitor/Display Make & Model: Iiyama 27"
Location: UK
Contact:

Re: Hard Drive crashed. Cannot reinstall X9

Post by flagpole »

Use the clean tool pinned to the top of the forum.
joe1512
Posts: 22
Joined: Wed Oct 16, 2013 6:13 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit

Re: Hard Drive crashed. Cannot reinstall X9

Post by joe1512 »

Thanks. I did see that link right after I posted. I will give it a shot. Yes, I got rid of the dead hard drive and am reinstalling it on another secondary drive that I already had in place.
Post Reply