ParticleShop Plug install problem

[Ken Veal]

After downloading PSP Pro X9 with all the extra content, on trying to open this Particle Shop plug in I got the following message
Partic~1.exe-System error
The programme can’t start because api-ms-win-crt-runtime-I1-1-0. Dll is missing from your computer. Try reinstalling the prog to fix this problem
I reinstalled then got the same message under the heading of
ParticleShopEditor.exe-System Error.
Help please

[flagpole]

This appears to be a C++ library.
Download the Visual C++ Redistributable for Visual Studio 2017 (64-bit) and install it.

It's not the first error of this type we've seen here.

[Ken Veal]

Thanks for the info.I think I need more information where to find the file mentioned

[LeviFiction]

https://www.microsoft.com/en-us/downloa ... x?id=30679

See the Windows 10 Creators Update topic on this boad for a livewire link that explains all of the different ways to approach a missing C++ run-time dll like this.

[Ken Veal]

I visited https://www.microsoft.com/en-us/downloa ... 0f5ee=True and downloaded Visual C++ Redistributable (x64) for Visual Studio 2012 Update 4.I did not know which option to choose. When I tried to open Particle Shop , I got the message it can’t start because api-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this
Problem. Is this my only option (and the solution) or do I download the other 2 options ?

[Ken Veal]

I have downloaded the appropriate file for win 7 from https://www.microsoft.com/en-us/downloa ... x?id=49093 which overwrote the existing file and restarted the PC.Got the same message that the file I have downloaded was missing from my PC.I reinstalled Particle Shop which made no difference.So what do I do now apart from giving up on this issue?

[hartpaul]

Start googling using the error messages. That's what I would be doing.

At this stage I have not had any problems with installing and using PSP or particle shop. I note one of the problems was that you needed an update of Visual C.
It may be that a lot of problems occur because users have not updated their computers to the latest versions or have ignored updates.
So perhaps check for updates first before installing new programs.

[Ken Veal]

https://answers.microsoft.com/en-us/win ... 3639c39970
Thanks to Corel support
I used the above link to download Windows update KB2999226(in my case win 7 referred).
This resolved my Particle Shop problem.