Multi Camera Editor X9 - video doesn't play

Moderator: Ken Berry

kilgore54
Posts: 6
Joined: Tue May 29, 2018 2:42 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inspiro
processor: AMD Quad Core 2.2 GHz
ram: 8GB
Video Card: Radeon
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: Integral (Dell all-in-one computer)
Corel programs: VideoStudio X9 Pro, VS 2018 Ultimate
Location: Pittsburgh, PA

Re: Multi Camera Editor X9 - video doesn't play

Post by kilgore54 »

I still have the problem in MCE in VS 2018 although it's different than what Trevor described. Mine behaves exactly as the original poster described. Corel opened a service ticket, I sent them a bunch of info, and they want me to try a bunch of stuff. They want me to uninstall X9 but the MCE in X9 didn't work right either. I guess I'll try what they say and see what happens. I'm not to confident it will fix it. Will post results.
kilgore54
Posts: 6
Joined: Tue May 29, 2018 2:42 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inspiro
processor: AMD Quad Core 2.2 GHz
ram: 8GB
Video Card: Radeon
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: Integral (Dell all-in-one computer)
Corel programs: VideoStudio X9 Pro, VS 2018 Ultimate
Location: Pittsburgh, PA

Re: Multi Camera Editor X9 - video doesn't play

Post by kilgore54 »

Update: Per Corel Support's advice: updated my video driver, removed VS X9 completely, ran X9 cleanup tool. VS 2018 Multi-Cam Editor still does not work. Awaiting further instructions from tech support.
kilgore54
Posts: 6
Joined: Tue May 29, 2018 2:42 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inspiro
processor: AMD Quad Core 2.2 GHz
ram: 8GB
Video Card: Radeon
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: Integral (Dell all-in-one computer)
Corel programs: VideoStudio X9 Pro, VS 2018 Ultimate
Location: Pittsburgh, PA

Re: Multi Camera Editor X9 - video doesn't play

Post by kilgore54 »

14-Jun-2018 Update: I have been going back and forth with tech. support for several weeks now. They just keep telling me make sure all current Windows upgrades are installed. I really think they don't understand the problem. I would go back to Version X9, but it didn't work for me on Windows 10 either. The Multi-Camera Editor is the feature I need the most for the videos I'm trying to produce. Very disappointing. :(

Here is a screen capture (video) I made that illustrates the problem. I sent this to tech. support.
https://youtu.be/2K1ns_KToZ0
kilgore54
Posts: 6
Joined: Tue May 29, 2018 2:42 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inspiro
processor: AMD Quad Core 2.2 GHz
ram: 8GB
Video Card: Radeon
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: Integral (Dell all-in-one computer)
Corel programs: VideoStudio X9 Pro, VS 2018 Ultimate
Location: Pittsburgh, PA

Re: Multi Camera Editor X9 - video doesn't play

Post by kilgore54 »

I have tried everything that Corel Tech. Support has suggested and the problem still exists. It makes MCE all but unusable. Maybe it's a known bug? I may try uninstalling 2018 and reinstalling X9.
Thinking about asking for a refund for 2018 if I can't get this resolved.
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