X9 Error rendering video

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Jhavalenx
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operating_system: Windows 10
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motherboard: Gigabyte Technology Co Ltd B150M D3H
processor: Intel Pentium G4400 3.30GHz Skylake
ram: 16gb DDR4
Video Card: on board-HD Graphics 510
sound_card: on board-Realtek High Definition Audio
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Corel programs: VSx9,CorelDRAWx8,Particle Shop,Aftershot

X9 Error rendering video

Post by Jhavalenx »

Hello. Anyone can help me? i got error on VS x9,

Here's the Pictures of Errors
https://drive.google.com/open?id=0ByrkU ... Dd3MFdOd1k

Here's my server specs
Operating System: Windows 10 Pro 64-bit
Motherboard: Gigabyte Technology Co. Ltd. B150M-D3H-CF (U3E1)
Processor: Intel Pentium G4400 @ 3.30GHz Skylake
Ram: 16.0GB DDR4 Dual-Channel
Video Card: on board-on board-HD Graphics 510
Sound Card: on board-Realtek High Definition Audio
Hard Drive Capacity: 1tb
asik1
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Monitor/Display Make & Model: 2K HP-27MQ
Corel programs: VS-X9.2, 2020, 2023
Location: Israel

Re: X9 Error rendering video

Post by asik1 »

Hi, I never saw such errors.
What sorce of video files are you using? the culprit might be there.
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alexziegler
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Re: X9 Error rendering video

Post by alexziegler »

I'm having the same problem with the same error messages...
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aljimenez
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Re: X9 Error rendering video

Post by aljimenez »

The first error says your pc cannot be used to Render/Share the format you selected. Not all pcs can create h25 format.
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Ken Berry
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Re: X9 Error rendering video

Post by Ken Berry »

Al -- I assume you meant "h265" rather than "h25" as written. And I agree that not all computers can deal with h265. But where did you get the information that these users were trying to output or edit h265 video?

My problem with both users' posts is that they give no information at all about the video they are editing. And while we can see from the attached pictures that they are trying (unsuccessfully) to output in various formats, we also don't really know exactly what they want to output to.

It might also be useful to know what build of X9 they are using... Are they fully patched, for example?

With regard to picture 1, since the user in fact has Windows 10, I'd be interested to know what happened after he clicked OK on that error message. Did the rendering process stop or continue? (Like asik, though, I have never encountered that particular error message before either with X9, X10 or indeed any other version of VS.)
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aljimenez
Posts: 1107
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operating_system: Windows 10
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motherboard: Dell Inc. A08 4.16.2014
processor: IntelCore i7-4790 3.60GHz 4Cores 8 Logical Proc
ram: 24GB
Video Card: AMD Radeon R9 270
sound_card: AMD High Definition Audio
Hard_Drive_Capacity: 500SSD+2TB
Monitor/Display Make & Model: Three monitors, all Dell brand, one 4K
Corel programs: Visual Studio, Paintshop
Location: San Luis Obispo, CA, USA

Re: X9 Error rendering video

Post by aljimenez »

Yes h265. My conclusion was based on getting the same pop-up error dialog in one of my pc's when trying to render h265. I agree that the post gives no details on what the user is doing nor what his video sources are, nor what he is rendering.
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