Wishlist for VS X11

[lata]

I make many subtitle using videostudio. However, it is quite limited on the language that it can display. I hope it can support language with special character in future release.

What particular languages were you needing to use and what special characters, Corel would probably need to know that?

[thelastwordmedia]

My biggest issue with Corel VS is that it doesn't incorporate all of the file formats that I need. I have been a fan of Olympus cameras for a long time and recently tried out VS and none of my video files were recognized by the system, and no, there were no issues with the files themselves as they worked fine in other programs. I did some research about the issue and found that there are some proprietary codec issues with a couple of camera manufacturers and that a similar issue existed with Lumix, but that either Lumix or a user wrote code to fix the issue. I don't understand how a company doesn't put that into an automatic patch or just make sure that is in the code. I realize that Olympus is a small portion of the camera market, but it seems unconscionable to have a video editing product that is only compatible with some camera brands in this day and age. If this is going to be the case, you should say that up front on the website under compatible formats and not just hide behind MOV when is a general term. What people really want with this kind of product is to not have to fix it once they buy it. They want their product to simply work. Hours and hours into dealing with "customer service" I am still waiting for someone to get back to me as everyone I have talked to at this point has simply apologized for my inconvenience and told me to wait until a tech support person can call me. Why don't you have tech support waiting. What is the point of having people on staff that simply collect your information to have tech support call you? I have had more error messages come up with Corel software in the two days I have owned their products than in a lifetime in the media/communication business using a slew of other software. I thought I could save some money and streamline but this has been nothing but a nightmare and headache. Even if this is fixed, I don't see myself trying this again. I am using the 30 day money back guarantee. Hopefully that is the first part of your program that actually works.

[lata]

My biggest issue with Corel VS is that it doesn't incorporate all of the file formats that I need. I have been a fan of Olympus cameras for a long time and recently tried out VS and none of my video files were recognized by the system, and no, there were no issues with the files themselves as they worked fine in other programs. I did some research about the issue and found that there are some proprietary codec issues with a couple of camera manufacturers and that a similar issue existed with Lumix, but that either Lumix or a user wrote code to fix the issue. I don't understand how a company doesn't put that into an automatic patch or just make sure that is in the code. I realize that Olympus is a small portion of the camera market, but it seems unconscionable to have a video editing product that is only compatible with some camera brands in this day and age. If this is going to be the case, you should say that up front on the website under compatible formats and not just hide behind MOV when is a general term. What people really want with this kind of product is to not have to fix it once they buy it. They want their product to simply work. Hours and hours into dealing with "customer service" I am still waiting for someone to get back to me as everyone I have talked to at this point has simply apologized for my inconvenience and told me to wait until a tech support person can call me. Why don't you have tech support waiting. What is the point of having people on staff that simply collect your information to have tech support call you? I have had more error messages come up with Corel software in the two days I have owned their products than in a lifetime in the media/communication business using a slew of other software. I thought I could save some money and streamline but this has been nothing but a nightmare and headache. Even if this is fixed, I don't see myself trying this again. I am using the 30 day money back guarantee. Hopefully that is the first part of your program that actually works.

Hi thelastwordmedia
and welcome to the forums

Please raise your problem again on the Video Studio forum regarding your Olympus files.
Provide some samples of your video files, you will have to upload them to a sharing site, Google Drive, DropBox, One Drive etc. providing a share link on your post.

Although we do not work for Corel, we can try to replicate your problem.

[asik1]

His problem is QT MOV related, so I guess he should try first with Apple as they drop QT for PC long time ago.
MOV was never popular in the PC field, hence the wealth of converters out there.

[thelastwordmedia]

@ask1 I'm not so sure it is Apple vs PC in nature. In terms of codec, I find forms of MOV to be the most used by camera companies other than Sony. While I don't expect a consumer editing software to incorporate the higher end formats, most of the prosumer grade cameras are going to not work on your system. In my experience Canon, Nikon, Lumix, Olympus, Pentax, Black Magic, and Fujifilm all record to a form of MOV file. Saying that it is simply because Apple championed it and "owns" the creative market seems a bit near sighted. While I am by no means advocate the use of it, the Microsoft editing software that comes with your PC also incorporates these files. As you can guess from both my profile as well as the fact that I am on this forum and was attempting to use Corel, I much prefer Windows to Apple personally and know that Adobe, Avid, and Magix Pro X all incorporate such file formats on a Windows platform. The real issue here is that Corel does not and I don't see why the PC vs Apple argument comes into play. I realize there are some proprietary issues and licencing involved that probably has more to do with Corel not wanting to pony up. An interesting compromise that is in place with Magix is that the license is not embedded in the software, but once you try to input a new codec it downloads the license for you, so Magix doesn't have to pay licenses for codecs for ever user when ever user is going to use all codecs and can pinpoint what users have based upon their needs.

[asik1]

Well, I have olympus 5060 and canon G12, PS cameras, and I can load their mov's into my VS.
So as Trevor wrote, let us have few seconds of your crop so we can test will it grow in our yard.

[thelastwordmedia]

https://drive.google.com/open?id=0BxMA4 ... EE2UlhnZWs

[asik1]

https://drive.google.com/open?id=0BxMA4 ... EE2UlhnZWs

This link needs signing in google. no thanks.

[Ken Berry]

I already had a Google account so downloaded the short clip. And as thelastwordmedia said, it will not play properly in VS. The audio plays fine, but there is no video in either Project or Clip mode, and the thumbnail is black in the library window.

The video properties are AVCHD, 4096 x 2160, 24 fps and Little Endian audio. Curiously enough, no bitrate is given for the video. While I realise some cameras out there film with that frame size, I am wondering whether the 4096 -- instead of the more "normal" 3840 x 2160 -- might be the problem here.

I have tested the clip in Vegas Movie Studio Platinum 14 and Adobe Premiere Elements 14, and it plays in both. The image in Movie Studio looks rather tattered on the monitor, though I did not test to see whether it rendered correctly. The image was perfectly clear in Premiere Elements. It also appeared and played perfectly in Power Director 15.

Apart from the speculation about the frame size, I cannot account for why these other programs can play this type of video but Video Studio cannot.

As a footnote, I might just add that you appear to think you are addressing Corel in your opening post. You are not. This is a user to user forum, and though it uses the Corel servers, none of us here work for Corel. We are just users who volunteer our time to try to help others. It is rare for Corel employees to answer questions here.

[asik1]

Ken, to verify your finds we need another oly file with different dimensions.
*The 4096 is Cinema 4K, while 3,840 is "only" UHD.
Our fellow here, is shooting for the silver screen.

[lata]

Hi Ken

Even though I have a Google account and signed in, I get a message that I need permissions to access the files
Have tried my own Google and the forum Google account, both ask for permissions.

Ken are you able to upload the file to the contactcorelwebboard@corel.com drive.

[Ken Berry]

Try it from here: https://1drv.ms/v/s!AjNfZp_BDfodrDyhTaON6snTXHHe or here: https://www.dropbox.com/s/7zwze59ze4c2c ... 0.MOV?dl=0

[lata]

Thanks Ken, no problems with either of those links, will check out the sample.

I ran a test and had to set specific share options before I could download my file, that does not explain why you had no problems in the first place.

[asik1]

Try it from here: https://1drv.ms/v/s!AjNfZp_BDfodrDyhTaON6snTXHHe or here: https://www.dropbox.com/s/7zwze59ze4c2c ... 0.MOV?dl=0

The second link was "loading" for over a minute so I stopped it and went to the first.
On the first link I got a pop that ask to sign in, I ignore and still could download on top right corner.

[MrJohnny]

Both Ken's links worked for me.

MediaInfo shows the PA200220.MOV has a video bitrate of 66.1Mb/s. All seems regular - the General Codec ID is given as qt 2011.07(qt).

Changing the extension to *.mp4 then trying to import to VS X10 does not work. The original *.MOV is imported as audio only.

Re-wrapping the *.MOV to *.mp4 using WINFF/FFMPEG and " -vcodec copy -acodec copy" does work; it is imported to VS X10 and plays OK. The General Codec ID is then given as isom(oisom/iso2/avc1/mp41) in MediaInfo.

John