New Computer, Win10 VS9.6 Problems

[lata]

Hi

And more than strange that you see the MPG files as black.
When you installed the full version, did you first uninstall the trial?

I do not think the IEEE Driver affects the pc recognising the camera, you should see the Device Manager refresh.
It could be the Firewire cable at fault, do you have another cable to test.
Do you have access to another pc to test the Camcorders connections to PC?

By the way what is the make and model of your camcorder.

Does your camera have a USB port, if yes connect that to the pc.
View Device Manager Imaging Devices, then turn on the camera.
Device Manager should refresh showing a new device, I see one called Video Edit, although I am using a Panasonic DV camcorder?

In fact with the newer faster USB’s you should be able to capture DV

But some thing not right here?

[jch39]

Hi

And more than strange that you see the MPG files as black.
When you installed the full version, did you first uninstall the trial?

I do not think the IEEE Driver affects the pc recognising the camera, you should see the Device Manager refresh.
It could be the Firewire cable at fault, do you have another cable to test.
Do you have access to another pc to test the Camcorders connections to PC?

By the way what is the make and model of your camcorder.

Does your camera have a USB port, if yes connect that to the pc.
View Device Manager Imaging Devices, then turn on the camera.
Device Manager should refresh showing a new device, I see one called Video Edit, although I am using a Panasonic DV camcorder?

In fact with the newer faster USB’s you should be able to capture DV

But some thing not right here?

Re installing Legacy driver from MS did not change anything.
The VS9 installation status has not changed except for the 9.6 update. The trial arrangement will remain intact until I get confidence that Corel tech support is competent. This is looking increasingly doubtful. I just got an email that suggests I delete temp files to solve the capture problem... will try anyway...

The Device Manager does refresh when i turn on camcorder. The printer appears but no camcorder.
Camcorder is Sony HDR-HC1
Tried USB3 to camcorder. Device Manager refreshes but did not show new image device. VS says no driver or device attached.

[asik1]

USB isn't for transferring your HDV and not part of the issue.
Are you doing all these tests with battery or mains?
When was the last time you transfer your videos from this HC1 ?

[lata]

Hi
If you have purchased the full version of Video Studio you should install that, please confirm....
First uninstall the trial version, if that is still installed.

OK

Maybe we should have asked about your camera earlier in the post.
With the references to old VSP and video files I had assumed you were using a MiniDV type camcorder.

Clearly not it’s a Sony HDR-HC1
Doing a google search seems to indicate the camera is a hybrid being able to record to DV or AVCHD, although the camera does not come with any software to capture the video?

There is a free software called HDVsplit that some users of the forum use for capturing video from that HD cameras.

I think Ken Berry may use this software, maybe he will comment and confirm that HDVSplit works using Windows 10

But if you are still running the trial you have to first re-install the program.

[jch39]

Hi
If you have purchased the full version of Video Studio you should install that, please confirm....
First uninstall the trial version, if that is still installed.

OK

Maybe we should have asked about your camera earlier in the post.
With the references to old VSP and video files I had assumed you were using a MiniDV type camcorder.

Clearly not it’s a Sony HDR-HC1
Doing a google search seems to indicate the camera is a hybrid being able to record to DV or AVCHD, although the camera does not come with any software to capture the video?

There is a free software called HDVsplit that some users of the forum use for capturing video from that HD cameras.

I think Ken Berry may use this software, maybe he will comment and confirm that HDVSplit works using Windows 10

But if you are still running the trial you have to first re-install the program.

Repeat: The installed version is Video Studio Ultimate, version 19.6.0.1
References to .vsp file meant my old Video Studio Project files that have the .vsp suffix in the file name.

[Ken Berry]

HDVSplit certainly works on Windows 10. I have it on a couple of my computers which still have Firewire ports on them, and they detect, and capture from, my Canon HDV20 camcorder without problem. However, VideoStudio can also see and capture from the Canon without problem, though I had to go through the Legacy Firewire driver business first.

But given that, I doubt using HDVSplit will produce any different result for jch39. The reason I use it is for much the same reason as I used to use WinDV (which also works with Windows 10): you can assign your own name to the captured HDV video, whereas VS assigns its own cryptic name system to the captures. Nevertheless, it is probably not a bad idea to try HDVSplit, just in case it *does* work for jch39... And of course it's free!

I am also not sure whether his using the trial version is the culprit here. As has been said countless times, Corel shot themselves in their corporate foot by so severely crippling the trial versions of X8 and X9. However, as far as I am aware, the things they dropped from the trial version were the things they had to pay a licence fee for. But of course AFAIK Firewire and its driver come as part of Windows, so no licence fee is involved. Thus DV/HDV capture via Firewire should notionally work (with perhaps the Legacy swap).

Mind you, it is just possible that the Corel beancounters "won" here too. The only way I can think of to check -- though can't do it myself -- is to see if the trial version includes DV/HDV output as options. See the attached image: go to Share and click on the second icon down, where my red arrow is pointing. If the trial version is set up to deal with DV/HDV there should be output options where my green arrow is pointing.

If those options are not there, there would seem to me to be little point in carrying on this discussion. I note that jch39 has just posted while I was writing this, saying the the full version is in fact installed. So it should be easy for him to at least confirm that those DV/HDV output options are there under Share; and also to try out capturing with HDVSplit.

[jch39]

Thank you, Ken,
It seems that Corel is still up to its old tricks with crippled versions: My installation is clearly mislabled in Help/About as Video Studio 19.6.0.1 64-bit Ultimate because it lacks the HDV icon in the Share section. I had even contacted Corel Support today on this issue and they assured me that Help/About was the proper way to determine version. This eperience tells me a lot about Corel...

Now, how to install the full version for the price already paid for the "Pro Upgrade"? Moreover, what if the full version is still a bag of bugs?

EDIT: I see Amazon is selling Video Studio Ultimate for $30 download. Anyone have experience with this version? Is it crippled? The reviews are stinko but that could be just the usual difficult user interface.

[BrianCee]

This just gets more and more confusing every time you post !!!!

are you now saying you PAID for Videostudio X9.6 ????

and then decided to install it as a trial -- which you could have obtained for FREE - - - WHY - WHY - WHY

if you paid for a download then you have the full version - the "Upgrade" and "Full" versions are identical - in every way - it's just that Corel give you a discount if you have a previous version of Videostudio and label it 'Upgrade' but it is still the full programme

if you still have the downloaded file then un-install the trial and run the installer again (should be a loose .exe file located in a folder of downloads which MAY be on your desktop - or in 'Downloads) - I am assuming that you will see the image below - - this time choose the bottom option and put the serial number in

if after you have installed the full version you still have what you call "a bag of bugs" - then you have little choice but to ask Corel for a refund - - - BUT you only have 30 days from your date of purchase to do that - so be aware

...

[jch39]

Every problem that I reported in this thread and probably many more were fixed today by removing Video Studio "Bag of Bugs" version and installing the correct one.

This has all the earmarks of a bad paractical joke, perhaps by a disgruntled employee. The Video Studeo installation window shown above in Brian's post has two choices. The upper one installs the bag of bugs version, while the lower one installs the clean one. This customer trap could easily destroy any company. I am amazed this has never been discovered and deleted...

I really want to sincerely thank every forum member who helped debug the Bag of Bugs version. You guys deserve raises! Thanks again.

[canuck]

Your so called "bag of bugs" version is clearly identified as the Trial version. Obviously if you install that, not every feature works as has been pointed out several times. None of the problems you reported were bugs but simply a limitation of the trial version.

[jch39]

Your so called "bag of bugs" version is clearly identified as the Trial version. Obviously if you install that, not every feature works as has been pointed out several times. None of the problems you reported were bugs but simply a limitation of the trial version.

Sorry, I disagree. The ability capture video, edit and display Mpeg files, HDV files etc. etc. has been usual and customary for video editors for a very long time. Moreover, setting customer traps in the download software might even be called fraudulent. Customers do not expect to receive obsolete products and get quite angry when they do.

[Ken Berry]

It's not obsolete, just severely crippled. But it amounts to much the same thing in the end -- and we have been telling Corel this over and over again to absolutely no effect since they started doing this with X8 and now again with X9. How can you trial a program when some of the most basic functions of the program are not there or not working?

As for getting a raise, since none of us here work for Corel but are just users like yourself, that is unlikely to happen. But I'm glad you finally bit the bullet, installed the program with Serial Number, and solved your problem...

[asik1]

Every problem that I reported in this thread and probably many more were fixed today by removing Video Studio "Bag of Bugs" version and installing the correct one.

This has all the earmarks of a bad paractical joke, perhaps by a disgruntled employee. The Video Studeo installation window shown above in Brian's post has two choices. The upper one installs the bag of bugs version, while the lower one installs the clean one. This customer trap could easily destroy any company. I am amazed this has never been discovered and deleted...

I really want to sincerely thank every forum member who helped debug the Bag of Bugs version. You guys deserve raises! Thanks again.

Jch39 you are very much correct the wording is stupid!!! and can get anyone make such mistake.