PSPX9 Windows 10 Installation Failure

[raybot]

I have a brand new laptop running Windows 10. PSPX9 was the first software I installed after Microsoft Office, Chrome and Firefox. The installer downloaded the file, ithen nitailized the Installation Wizard which asked for my license key. It then went through the installation process, creating the Corel directory and copying many files into that directory. At some point, it died with an error message something like the log couldn't be created and check that you have the right permission. I was running as an administrator.

Subsequent attempts to install resulted in an earlier crash - no files are copied - I get a screen that says the installation failed and a 10 digit number (2147024546).

I have opened a ticket and performed a variety of suggested steps to include running the cleanup tool (Uninstall is not available because the software was never registered as installed), installing as a different user (I set up a second administrator account and installed from there). I even tried a different version of the installer that runs off an already downloaded file. All fail the same way.

I suspect that the current problem is related to an item created somewhere (probably the registry) that is not expected. I further suspect it's associated with the C++2012 Redistributable that is the first thing set up by the installer. There are two such versions installed - one labelled (64) and the other (X86). Since I ran two different installers, I suspect that they created slightly different versions.

The ticket is still open and I've sent the logfiles to customer support. I am considering uninstalling one or both of the 2012 C++ items. The computer also has two 2015 C++ redistributable versions installed so I believe it's likely that these two installs came from Corel. But i'm also concerned about damaging some other installation that uses one or both of these.

Has anyone seen a similar issue? Does anyone have any suggestions beyond what I've already tried? I am certainly hoping that customer support comes up with a fix (a patch to the installer or a better version of the cleanup tool). Note that all the accompanying software packages such as FastFlick and AfterShot installed without issue. I noticed that FastFlick was using the 2005 C++ Redistributable.

I am well-versed technically, so instructions can be at a high level.

Thanks,

Stan

[Ron P.]

Welcome to the forums Stan,

You're probably more tech savvy than I, so may not be that much help. I'll suggest what I have done in similar situations, and knowing that it was a little risky.
First I check the system registry to see if it does show something related to the program being installed, PSPX9 in your case. Access the registry using start menu>run>regedit. If so I've just deleted those entries. I will make a backup of the registry before doing that, just for a little security.

Next there is a difference in the Program Files and Program Files (x86). The latter is 32-bit, for the old 386-486 PC Systems. There's parts of a program that are not 64-bit, so they still need that 32-bit directory. Anyway I check in both Program Files, and the (x86) for Corel Paintshop Pro folders. (C:\Program Files\Corel\Corel Paintshop Pro X9 and C:\Program Files(x86)\Corel\Paintshop Pro X9. I just delete them. The program obviously didn't install so shouldn't cause any harm.

I make sure my AV (anti-virus) is disabled before running an install. Be dang sure you enable it immediately afterwards. I then right-click on the installer and select Run as Adminstrator. I do this even if I'm running in an Administrators Account. I haven't had a need yet to disable the annoying User Account Control that will pop up asking permission to run the installer, and so far it hasn't caused a failure to install. There's only one other security hoop that with older WinOS versions I would alter, and that's DEP, Data Execution Prevention. There's a way to exclude a program from that.

Easiest way to access this is, Right-click on My PC, select Properties, then Advanced System Settings. In the next dialog window (Settings), click on the Settings Button in the Performance tab. In this next dialog, there are 3 tabs across the top, click on the Data Execution Prevention. Now you will want to select the bottom radial button, Turn on DEP for all programs..... Then press the add button, navigate to the problem executable file, the file used to launch a program, select it to add.

Hope something in there helps.

[raybot]

Thanks for the advice. I did some research and determined that the 64 bit 2012 Visual Studio C++ Redistributable is included with Windows 10, but the 32 bit is not. Further, I decided to try something else - I selected 64 bit only installation and it completed flawlessly. I assume I can later go back and install the 32 bit version. I'm thinking I can uninstall the 32 bit Redistributable and then rerun the 32 bit install. But for now, I'm going to wait to hear more from Customer Service. We can get by very well with the 64 bit version for pretty much everything we need to do.

I'll post updates as I learn more.

Thanks,

Stan