Problem with .mp4 and .m4v files in X7

[whimaway]

Hi all. I'm having some problems with my video files that I haven't had before. I've been using the same camera and I can't figure out how to fix them.

My video files are imported as .MOV from my video card, so I'm converting them to .mp4 with Handbrake.

I have one video file (.mp4), that wont play at all in video studio. The clip appears as if it's 1 second long when I try to play it.

And I have one video file (.m4v) that is playing with no audio. They both work fine when I play them in VLC.


The m4v properties from video studio:

For the mp4 file:

Any help is greatly appreciated! Thanks!

[Ken Berry]

That is a very strange, non-standard frame size (720 x 406). It could be that which is causing VS to reject it -- though this might not be the cause if all your other video also has the same frame size. But where did it come from? I can't believe a video camera would be using such a size -- standard NTSC is 720 x 480. Or is that what Handbrake gave you?

Why didn't you try to use the .mov footage directly in Video Studio? If you can open a .mov file in VS, right click it in the timeline and see what its frame size is.

[whimaway]

That is a very strange, non-standard frame size (720 x 406). It could be that which is causing VS to reject it -- though this might not be the cause if all your other video also has the same frame size. But where did it come from? I can't believe a video camera would be using such a size -- standard NTSC is 720 x 480. Or is that what Handbrake gave you?

Why didn't you try to use the .mov footage directly in Video Studio? If you can open a .mov file in VS, right click it in the timeline and see what its frame size is.

Oh dear I didn't notice that. Thank you. I think that's from handbrake because the original files were recorded in 1920x1080p.

VS wasn't letting me import the .MOV files before. (Program slowed down massively, and blue wheel.) I just tried importing them again and now it's working. I think I've installed an update since then because I've been having a few problems with VS, or maybe my computer was running really slowly.

Thanks for your help!

[Ken Berry]

Glad it eventually worked. To play .mov files in VS you must have the Quicktime codec installed. There's been a lot of adverse publicity in recent months about Quicktime generally, but having just the codec should cause no problems.