The path to the language folder could not be resolved, setup

[vasilis]

hello i have install PSX 7 ultimate but i can't install creative content exe.every time appears the message above :The path to the language folder could not be resolved, setup cannot continue.i have install for the first time PSX7 exe.i have not installed yet any other of accompanying programs(except sript guide exe).perhaps should i install first the creative collection or KPT exe?I have win 10 pro x64.also i have install both of psx7 versions :x32 and x64.and on more question is there any official support from corel?i can't find anything

[Kathy_9]

See if this helps.

https://support.corel.com/hc/en-us/arti ... t-continue

[vasilis]

i have installed all patch and updates of PSX7 ultimate.I did not understand this about PSX9.....no ti doesn;t help me.also i don't understand.how i insert w ith different microsoft account?

[Kathy_9]

i don't understand.how i insert w ith different microsoft account?

Your profile states Windows 8 so this will instruct you how to set up a new account.

http://www.bleepingcomputer.com/tutoria ... windows-8/

[vasilis]

I have win 10 pro x64

[Kathy_9]

First I suggest you update your profile because it states you are using Windows 8 Pro.

Here is a link that shows how to add an account in Windows 10. I found this by doing a Google search.

https://support.microsoft.com/en-us/ins ... windows-10

[vasilis]

sorry kathy but how you come to a conclusion that i make the proflie with win 8 pro?so every time i upgrade to corel painthsop must create a new profile?with video studio versions i have not any similar problems until now.ok i will try...

[LeviFiction]

Vasilis - If you look at the information to the right, under your name. You'll see it says "opterating_system: Windows 8 Pro" to edit this go to the top of the website and click on the link that says "User control panel". Next click on the "Profile" tab. You'll see a section for the OS you're using.

Now, the Windows profile as suggested to fix this issue on your computer is different. Sometimes things get stuck in the registry or they can't be set for odd unknown reasons. By creating a new user on your computer with Admin privileges it might let the installer setup this key for you.

Since this is an installation problem remember you can ask Corel for help by calling their help line. If the solution Kathy_9 gave doesn't work out we might be able to manually enter the language key (a similar problem happened many years ago...like 7 or so years ago) but I make no promises on that.

[vasilis]

i'm confused the information you talikng about are you meaning the PSX7?or windows control panel?or in my corel account?i am waiting for a response from official corel support.ok i see in in system info.appears win 8.1.why it happens?with videos studio i don't any issue like this.the new account must be microsoft account or local?also must give admin rights?if if it succeeds can i switch to my old account and run the program from the other account?sorry fro my bad english

[hartpaul]

Hi Vasilis,
They know what system you are using because of what you put in your profile:

The red arrow points to your profile information which reads:

The circled section in red shws that you are using Windows 8 Pro.
You probably have upgraded to Windows 10 now as you said above.
You need to upgrade / change your profile to help us help you.

Click on User Control Panel ( the section in red).

Then click on the Profile Tab -- mine shows Windows XP which is what I have on my desktop. You need to change yours to read Windows 10.

[vasilis]

ok i change the OS in user profile .so what is next?should reinstall PSX7 under a new microsoft account?or simply install the content exe now again?

[hartpaul]

Now you set up a new user account in Windows 10
1. Left Click the Start button:

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2. Left Click Settings

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3. Left Click Accounts

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4. Left Click Family & Other People

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5. Left Click the Plus to add another account

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6. Left Click I Don't Have this Persons Sign In Information.

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7.Type in a Different new username and password.

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8. Left Click on the New name and Change Account Type


Click the little down arrow to the side of Standard User and change to Administrator.
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9. Close out of all these settings.
Now sign out of your usual log in (right Click Start )

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10 Now you should be able to sign in with your new account and try and install the Creative Content , KPT filters etc.
You may need to copy those files to a flash drive to be able to access those files as you will not be able to access them unless you place them in a folder on your C drive. (the documents, music, videos downloads etc of one user will not be available to the other user.

[vasilis]

ok i will try.thanks a lot

[vasilis]

it works guys.thanks a lot.i reinstall PSX7 and all contents with a new microosft account.i hope when upgrade to version 10 not need me to do the same....also these three contents : creative collection,content pack , KTP collection are ..somewhere in PSX7 menu?i can't find them.i want to test if there are installed correctly

[hartpaul]

This thread shows what should be present when you install creative content and creative collection.

http://forum.corel.com/EN/viewtopic.php?f=56&t=57304

The KPT Filters go to Edit mode and with an image in the work space do Effects > Plugins and see if KPT filters shows.