X9.5 Windows 10 Crashes

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drjudym
Posts: 1
Joined: Mon Sep 19, 2016 10:41 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI X99A SLI Plus Intel X9 Socket 2011V3
processor: Intel Core i75820K 3.3GHz 15MB
ram: 16GB
Video Card: Gigabyte GeForce GTX 970 4GB GDDR5
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: Monitor Dell U2515H
Corel programs: X8,X9

X9.5 Windows 10 Crashes

Post by drjudym »

I have trouble with my X8 Ultimate, now I have the same with X9.5 which i bought last time mean few days ago. During work program crash and shut down with the same standard widnows comunicate (button to close program and solve the problem by windows tools). I am little bit frustrated cause program works very slowly, playback is lagging, miniatures are loading very slowly. I am working with MP4 file's from Canon DSLR and GOPRO. Proxy files is enabled. In X8 program crashes when i try to right click file on timeline.

Please give me instruction, how install Windows and CVS. I want to reinstall my system and do it everything from beggining. I have 3 discs (SSD and 2 HDD). Sorry for my english. Regards, Karol
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aljimenez
Posts: 1107
Joined: Fri Dec 17, 2004 11:17 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inc. A08 4.16.2014
processor: IntelCore i7-4790 3.60GHz 4Cores 8 Logical Proc
ram: 24GB
Video Card: AMD Radeon R9 270
sound_card: AMD High Definition Audio
Hard_Drive_Capacity: 500SSD+2TB
Monitor/Display Make & Model: Three monitors, all Dell brand, one 4K
Corel programs: Visual Studio, Paintshop
Location: San Luis Obispo, CA, USA

Re: X9.5 Windows 10 Crashes

Post by aljimenez »

To help you better, post details of the videos, right-click and select Properties for each video. Also give what the Project Properties are. And tell us what filters or editing you are doing to the videos.

If some of your videos or Project Property are 4K, like I suspect, performance will be slow. Using Proxy files should help performance like you are doing. If program crashes with clicking on the timeline video, you may need to re-install VS, or one of those video files may be corrupted. Can you add just one video file to timeline and see if it crashes? Do some of the video files don't crash when alone in the timeline?
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