Cannot Delete Tags - Pro x8 - Windows 10

Corel Paint Shop Pro

Moderator: Kathy_9

Post Reply
BPaulsen
Posts: 2
Joined: Thu Aug 18, 2016 1:28 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 32 Bit
Corel programs: Paintshop Pro x8, Pro x3

Cannot Delete Tags - Pro x8 - Windows 10

Post by BPaulsen »

Hi!

My hair is in a pile on the floor due to self-induced baldness. I've read and re-read the instructions, tried going through the "Navigation/Collections/Tags" panel, reset all preferences, deleted the thumb files, etc., and I still cannot delete unwanted tags.

I even considered deleting the imageDB.db, but I'm dealing with a collection of thousands of photos, and worked very hard to tag them. I'm working with government execs, so it has to be right and I'm out of time.

I'm using Pro x8 with Windows 10 Home Edition. I've checked the memory usage, and hardware. There are no issues with the hardware. As far as I can tell, the program fails to dump the cache, so it eventually bogs down to the point that I have to close it and restart the computer. Sometimes just deleting the thumbs is enough. I did have a bad installation of Windows 10, but haven't seen any similar ill effects in other programs.

Any suggestions would be greatly appreciated. :D

Thanks!

B. Paulsen
Kathy_9
Site Admin
Posts: 2896
Joined: Tue Nov 30, 2010 12:44 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 8th Generation Intel Core i7 8700 3 20 GHz
ram: 16GB
Video Card: NVIDIA GeForce RTX 2060 [6 GB GDDR6 dedicated]
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: HP EliteDisplay E243m 23.8-inch
Corel programs: PSPX2 ~2023; Painter 2018~23
Location: USA
Contact:

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by Kathy_9 »

Did you go to Collections, click on Tags and then right-click on the tag you want to delete and select delete?
PSPX9 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2019 owned but not installed
http://www.flickr.com/photos/37153430@N03/
BPaulsen
Posts: 2
Joined: Thu Aug 18, 2016 1:28 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 32 Bit
Corel programs: Paintshop Pro x8, Pro x3

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by BPaulsen »

Thanks for your response, Kathy. I appreciate your taking the time to help. :D

I did try deleting the tags per your suggestion. Fortunately, I solved the problem. Unfortunately, it's quite involved and I'm working with 100s of pics.

In case anyone else has the same problem...

Tags won't delete if there's any metadata in the pics causing them to be created. For some stupid reason, it was hanging on to the original image name after editing. I have no idea what the logic was for the way it assigned the unwanted tags. Some, but not all, of them were tags I previously assigned, then changed my mind because my system became too complicated.

First, I moved the file folder to a different directory so it was only showing in computer, not collections--no tags are available in that view. I went through each subfolder, selecting all the photos in each. I deleted the "Caption" &/or IPTC data {both will say, "multiple files selected," that's okay}. Then, I periodically deleted the ImageDB.db file {don't do this with Paintshop still open, you'll lose any tags you added...ooopsss!}, and repeated the previous steps. At various points, I moved the folder back to the original "collections" location, and worked with them sorted by tag to determine which ones were still giving me trouble.

For some other stupid reason, deleting all the metadata doesn't always stick, and, if you have a lot of files, it won't show them all when sorted by tag. So, fixing the issue will probably require several passes. I continued the process until I had the tags the way I wanted them.


The number of photos I'm working with at one time may be a little unusual, but I still don't understand why Corel can't design software that eliminates previous data and makes the current data a priority. The process of eliminating the unwanted tags was unnecessarily tedious and very time consuming. Maybe some users don't mind sorting through 100s of unwanted tags, but it can't be uncommon for people to rethink their organizational systems.
rkeesecker
Posts: 26
Joined: Tue Nov 18, 2014 5:59 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell 0DF42J A00
processor: Intel Core i7-8700 CPU 3-20GHz 3-19 GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 1050 Ti
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: Insignia 32DR310NA17 [Monitor]
Corel programs: PaintShop Pro 2021

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by rkeesecker »

My problem deleting tags is with tags in the Collections window that are empty. They are not used in any images. I right click, then click on delete. The tag deletes/goes away, fine. Then when I close PSP (X9) and open it again, those deleted tags have re-appeared. Very frustrating. If there is a way to have success with this, it sure isn't intuitive. Anyone else with this specific issue?
hitest
Posts: 4
Joined: Thu Mar 30, 2017 3:44 am
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by hitest »

rkeesecker wrote:My problem deleting tags is with tags in the Collections window that are empty. They are not used in any images. I right click, then click on delete. The tag deletes/goes away, fine. Then when I close PSP (X9) and open it again, those deleted tags have re-appeared. Very frustrating. If there is a way to have success with this, it sure isn't intuitive. Anyone else with this specific issue?
Yes, I'm seeing exactly the same issue in PSP X9. Don't know how to fix it though
Dalwocket
Posts: 2
Joined: Thu Aug 13, 2020 7:35 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by Dalwocket »

Okay, I think I figured out how to delete empty tags that keep resurrecting themselves.
I had downloaded some photos that someone else had tagged so Paintshop read the meta data and auto added the tags.
But then I believe I moved the images to a spot that wasn't in the collection/library anymore, and then I had all the empty tags, where you can't permanently delete them.
Finally, I moved them back at which each tag category automatically had the image(s) in them again.
I removed the tags from the images, and the tag categories automatically went away.

Hope that helps anyone else who was having that issue. I had it for a while and was about ready to use a different software but I'm glad I finally got it.
Jean-Luc
Advisor
Posts: 2177
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)
Contact:

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by Jean-Luc »

I don't understand exactly how you did it. Could you be more precise?
THE PAINTSHOP PRO COOKBOOK - GENEALOGY WITH PAINTSHOP PRO
Installed PSP Ultimate: X7, X9, 2018, 2019, 2020, 2021, 2022, 2023
Dalwocket
Posts: 2
Joined: Thu Aug 13, 2020 7:35 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by Dalwocket »

Rather than delete the empty tag categories (that can't be successfully deleted anyway, as others have mentioned), you need to restore to those categories the photos that created those tag categories in the first place.
Then remove the tags from the pictures that have those tags, and the tag categories should automatically be deleted.
Jean-Luc
Advisor
Posts: 2177
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)
Contact:

Re: Cannot Delete Tags - Pro x8 - Windows 10

Post by Jean-Luc »

Ah... Ok.
Thank you ! :)
THE PAINTSHOP PRO COOKBOOK - GENEALOGY WITH PAINTSHOP PRO
Installed PSP Ultimate: X7, X9, 2018, 2019, 2020, 2021, 2022, 2023
Post Reply