I am a newbie-please help-thanks

[otto]

i tried to install my new
ulead videostudio version 9

my operating system is xp media center
and i got all the correct requirements to install the program

but when i try to install it
this message kept popping up and
wont install just complete shut off the program...

this is the messages
Component <ISUS> Update Service Executables
File Group <ISUS> Web Agent -Reg
File: C:\WINDOWS\Downloaded Program Files\
Error: Cannot Create a File when that file already exist


can anyone please help me...

tried calling the technical support
left a message and still did not get any
response....

Will it matter
if the computer that i am installing my studio 9
is not connected to the internet?

Thanks in advance....

hope someone can just guide me
what to do...I am a confused little old lady....


Otto

[chinito]

Hey Otto.
I bet you have multiple VS folders and stuff clogging the works. I found that VS seems to create a new unique folder everytime I tried to uninstall/reinstall. The following procedure to uninstall/reinstall was emailed to me from Ulead techs and it worked for me (using XP Home). Good luck...
==================================

1) Clean up C:\Windows\temp directory. Clean up all files in C:\Documents and
Settings\[UserName]\Local Settings\Temp folder. Uninstall VideoStudio 9 from
control panel Add/Remove programs.
Delete following folders
=>C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead
VideoStudio
=>C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc
=>C:\Documents and Settings\[Username]\My Documents\Ulead VideoStudio
=>C:\Program Files\Common Files\Ulead Systems\

Proceed to step 2, even if you can't complete step 1.

2) Delete folder {88F92798-59AB-474F-B40D-1EC5F782F7EE} in
C:\Program Files\InstallShield Installation Information (Please set "Show hidden
files and folders." in folder option in OS)

3) Please del the folder " Ulead VideoStudio 9.0" folder in C:\program
files\ulead system
4) Run Regedit from Start/Run in Windows task bar
5) Delete folder {88F92798-59AB-474F-B40D-1EC5F782F7EE} in
KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
(If you always see Ulead VideoStudio 9 file name showed in the Add/Remove
Program, please do point 5)
6) Then reinstall UVS 9 again

Hey, what do I know - it worked....

[otto]

So sorry to say this but how will i delete those files...
i am there but cannot find
the files you want me to delete

i do not have any VS files at all
i was not able to install my vs9

sorry to keep bothering you...but i still do not know
how to do it


Otto