Hey all,
Please see my attached screen shot. I just purchased/downloaded/installed ASP 3. Then I added a few free plugins using the in-product (Get More) interface. No problem. Finally I attempted to purchase GradFilterPro and it failed, multiple times. So far, customer support has not resolved my problem. Anyone here run into this problem and find a work-around? Thanks for any thoughts!
I used the same credit card.
Eric
Problem Purchasing GradFilterPro
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tvwxman
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Problem Purchasing GradFilterPro
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Nature_Passion
- Posts: 14
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Re: Problem Purchasing GradFilterPro
Eric I purchased it as well and got a reply back,not from Pay Pal but a CC that did not recognize the purchase until it was investigated for about two days. It all happened together . Finally my CC recognized the purchase (had nothing to do with my account, just something did not work right) and my computer says it is installed BUT I also did the Grad Lite the same time frame and that is installed as well. Now the two toggle back and forth when I push the install in Get More..So If I want to use one I have to push the Install button, the program brings up a message asking if I want to reinstall.so I do then I can use which ever one I am working on. Have to do this every single time...and like you did not get any help from Support that solved the problem...something not right