VS x8.5 with Windows 10 -- constant crashes

[pvreditor]

Please forgive me if this has been posted and discussed before. I tried searching but the search function in this forum is not working for me.

I got a speedy new computer with a 6th-gen Intel i7 processor and good stuff all around it to make it work smoothly. My goal is to have a system with the horsepower to easily edit 4K video. Of course, it came with Windows 10 as the OS. I loaded VS x8 on it and did all the upgrades to make it VS x8.5 (version 18.6.0.6). I can occasionally edit something all the way through, but most of the time, the program crashes suddenly and closes. The few times when I have gotten to the end of a project and go to render, most renders crash in exactly the same way. One or two attempts have made it to the end of the render and the subsequent video plays fine.

Are there any tricks or tips to get VS x8.5 working with Win 10? Or should I just give up and get the low-cost upgrade to x9?

FWIW, editing 4K on this new computer is a breeze. If I'm doing simple edits, I don't even have to make proxies -- VideoStudio will do simple edits smoothly on the 4K files. (The files are 100 Mbps MP4 from a variety of Panasonic cameras.) If I start stacking in overlay tracks, then I have to create proxies. Of course, proxies are created quickly on this fast computer.

Thanks for whatever help and suggestions you can offer.

Bob Kovacs
http://www.bobkovacs.com

[Ken Berry]

Hi Bob. Do you get a specific error message with each crash or just the generic "something has happened. Windows is trying to find a solution. Close Program" type?

I really can't think, though, why this should be occurring. I have been an early and enthusiastic user and supporter of Win 10, and have not had to take any special steps to get my programs -- including a wide range of Corel ones -- to work properly apart from adding the various hotfixes and Service Packs. I have VS X7, X8.5 and X9 on this one and all work well. I simply don't have crashes at all, though I have never tried editing 4K using them. Do you get the crashes when editing non-4K video?

If you are still being offered that $14.99 price for X9 Ultimate, it could be worth it just to try it out. Forget about the trial version of X9 -- it's so severely crippled by Corel to be not worth trialing. So far the only crash on that has nothing to do with the OS but by SP3 which Corel recently released. There's a separate thread on that and Corel are working on a fix.

But hopefully others will chip in here with more practical suggestions about what might be causing 8.5 to crash.

[pvreditor]

Hi Bob. Do you get a specific error message with each crash or just the generic "something has happened. Windows is trying to find a solution. Close Program" type?

Thanks for the quick response, Ken. I get the second type of message: Something has happened and the program has stopped. Windows will look for a solution and let you know." Of course, there is never any report of what may have caused the problem. Here is the actual error message:

I'm thinking seriously about the $15 upgrade to VS x9, but don't know if it is still available. Any idea how I would check? Of course, there may still be this problem with x9... no way to know until I try it.

Anyway, thanks for the quick response. I will edit an HD project (instead of 4K) to see if that is germane and let you know.

Bob Kovacs
http://www.bobkovacs.com

[Ken Berry]

I'm thinking seriously about the $15 upgrade to VS x9, but don't know if it is still available. Any idea how I would check?

Coincidentally, I got the $15 offer when I had been using X6 in response to another question on this Board. When I closed it, up came the offer. So given the price and the added offer of free NewBlue cinema effects not included with the main program, I took it up. I suspect, though, that the offer may only be linked to versions of VS older than X8. But if you have say X7 or X6 still loaded somewhere, you might want to open and close them a few times to see if the offer comes up.

But yes, there is always the possibility that your problem might be repeated with X9, but at the price that pain might be easier to bear! And since X9 was specifically designed as a Win 10 product -- whereas even Corel admitted X8 might not have been totally compatible so brought it up to X8.5 -- the outcome might be different... It seems to me there might only be one way to know for sure...

But it will indeed be interesting to see what happens when you try a standard HD project rather than 4K...

[pvreditor]

I just edited a quick HD project, about 90 seconds long with 15 or so clips. It worked perfectly, so we can perhaps assume my crash problem is related to 4K editing. I know that 4K files from a Panasonic GH4 camera using x7 immediately caused the software to crash -- all I had to do was try to import it into the editor. I definitely get further along with x8.5, but it still crashes 90 percent of the time. When it doesn't crash, it's a real pleasure.

I think I may have had the $15 offer pop up on me a couple weeks ago and I quickly closed it without looking carefully. Dunno if I will get the offer again.

Bob

[lata]

Hi Bob

Erdna is probably your man as he also works with 4K video.
He did have problems in rendering 4K over 10 minutes duration creating files over 4 Gb
Corel did provide a fix for X9, which has subsequently been incorporated to SP3 the latest patch, yes X9 is now using SP3.
http://forum.corel.com/EN/viewtopic.php ... 30#p326735
I do not know if the 4K hot fix works for X8? But you can try. Then there is the Windows 7 to Windows 10 difference?

Can upload a sample to Windows One Drive, free sharing and seems to work well we can download and try on X8 and X9.
If we can replicate the problem we will pass on to Corel for their attention. I am certain Corel want 4K to work without crashes, but it is a new format and seems to be having teething problems.

And if you can get the $15 offer, that’s worth it.

[pvreditor]

Thanks, Trevor. That thread discusses an issue rendering XAVC-S files, and my struggle is to edit MP4 files -- so it sounds like apples and oranges. However, I will get the hotfix and see if it makes a difference.

As far as I know, I am not signed up for a Windows One Drive. However activating Win 10 may have automatically set me up with a One Drive and I don't know it. (I generally keep my editing computer off the Internet -- I only connect it when I need to update something.) I also thought that sharing my MP4 files might be a good idea, especially since I know that 4K MP4 files from at least one other Panasonic camera led to instant crashing of at least one version of VideoStudio (x7 I think).

Thanks!

Bob

[pvreditor]

I should mention that these same Panasonic 4K MP4 files work perfectly with VS 8.5 on my old editing computer, which has Windows 7. No glitches at all there, although that computer is much slower than the new computer. The only difference seems to be that the new computer is Win 10.

Bob

[pvreditor]

Okay, I set up a OneDrive account and uploaded the two files that gave me fits when I attempted to edit them yesterday. Keep in mind that these are 4K files recorded at 100 Mbps... they are HUGE. It's concert video from both a wide camera (main) and a close-up camera (b-roll):

Didn't Come to Stay Long - b-roll: https://onedrive.live.com/redir?resid=F ... ideo%2cMP4

Didn't Come to Stay Long - main: https://onedrive.live.com/redir?resid=F ... ideo%2cMP4

Just so you see what I did with these two files, here's the final video I created on my old editing computer: https://youtu.be/7QHinIkrFaA

Hope this helps with trouble-shooting my crash problem.

Note: I deleted these two files from my OneDrive on July 5, 2016.

Bob

[pvreditor]

Has anyone experimented with my files?

I tried VS x8.5 on my Win 10 computer again, and the crashing seems to happen mostly when I attempt to deal with a clip in an overlay track. I have been unable to complete the last three videos I started on this computer because VideoStudio crashes consistently when I put a clip in the overlay track and attempt to move it.

Is it the combination of my Panasonic 4K files (linked above) with VS x8.5 with Win 10? Or are the editing gods annoyed with me for some reason?

Thanks for the help!

Bob

[Ken Berry]

I assume when Trevor asked for a sample, he meant just a short excerpt from your video, not the whole thing. As you warned, it is indeed HUGE. On my set up it would take over two hours just to download the first clip. Not sure I have the patience or resources. Mind you, I am also not sure my computer would necessarily be up to the job of dealing with these files even if downloaded, so any crash could be computer-related, rather than video related as such...

[pvreditor]

I assume when Trevor asked for a sample, he meant just a short excerpt from your video, not the whole thing. As you warned, it is indeed HUGE. On my set up it would take over two hours just to download the first clip. Not sure I have the patience or resources.

Ahhh... I will leave those samples there for a day or so longer, then I will delete those a and put up something much smaller. Yes, these are gigantic files -- I have very fast Internet service, so it is actually not a long wait to deal with this stuff.

Bob

[Ken Berry]

Well, I developed some patience and downloaded both videos. Opened my VS X8.5 (18.6.0.6 same as yours) and inserted the files into the VS library without problems. I then dragged and dropped the Main file into the main track in the timeline, and got the expected message asking if I wanted Project Properties to match those of the clip. I said yes. I then dragged and dropped the B-roll clip into the first overlay track, again without problem.

Even though I should have, I did not create proxies (as yet). That would have taken too long, and as I said I was not really being patient... As expected, the video plays jerkily in clip mode, though audio is fine. Not unexpectedly, trying to play in Project mode caused the video to stop after a second or two, though the audio continued to play, though rather patchily. No doubt proxies would have gotten around this.

I muted the B-roll track just for the purposes of my playing around. I did some simple cuts, added transitions in places, cut away to bits of the overlay (again not worrying too much for the purposes of this experiment) with lip syncing.... I didn't apply any filters. Then I decided to see what happened if I tried to render. I selected Share > Same As Project Settings. VS set about rendering -- slowly but apparently surely. It took just over 45 minutes to render the 3 minute video. Final quality to my eyes is indistinguishable from the originals. Lovely quality if I may say so; good studio lighting... though I don't have a 4K to get the full effect, just a full HD one.

At no time did I get any crash whatsoever. I might also reiterate what I said above about my current computer not having anything like yours by way of resources. It is not the computer designated in my Profile, but a more recent 4th generation Core i3 with 8 GB RAM and NVidia GeForce 710A graphics. Not wonderful but fine for my purposes (which as I have said don't usually include 4K). It is running Win 10 Home. (Note self: Must change my Profile details!)

And I liked the song too!!

But since I got no crashes at all, and you didn't either on your older machine, then I would be looking at your new wonder machine and not Win 10 for your problems...

[pvreditor]

Thank you very much for doing that, Ken... that's above and beyond. I wish I knew where to turn with the computer, though -- I have no idea what to do besides upgrading to x9 and hoping it works. I have another two months to return the computer for a full refund, but it's REALLY fast in every other respect.

Yeah, the cameras make lovely video.

Thank you, thank you, thank you.

Bob

[lata]

Hi Bob

A little busy yesterday so missed your post, but will download the files, like Ken is gonna take a couple of hours.
I guess I will have the same results as Ken, hopefully no crashes.

As for CVSX9 deals, keep looking

Open X8 go to Help Messages I see two offers one for 10% and the other 40%, but there should be a 85% offer?