After Shot Pro 3 - Images disappear

[Dobly]

Does the number of images matter ? I'm trying to reproduce it on my system, and it seems to work OK.
I have a test folder with a dozen images or so. I rated one with 5 stars. I then clicked the filter button, clicked the check box for Rating, set the drop down box to "More than or Equals" and highlighted 5 stars. All the other thumbnails disappeared and left only the one with the 5 star rating. I then selected that image, and it displays OK. Its a Sony raw image (.ARW)

I'm running:
Slackware 14.1
6g ram
Mate desktop
Intel Core Duo 2

It seems to but I have not tested that much.. My problem came up with 150+ images in a folder of my son's AFL game. As a test I 30 of those images and put them in a new folder and ran it for a while. Seemed ok. I could rate the images as fast as I wanted. Went a bit longer before stuffing up, maybe, but then the errors returned. My guess that I mentioned a few posts back is that this some sort of memory error.

I see you are running Slackware 14.1. I'm on Windows 10. That would be a different code base I would think. mmmm... Maybe I should whip up a quick Linux install and run that version.

You hear that Corel ?

It is looking like I have to get another PC with Linux on it just to run After Shot Pro 3. Please fix this rubbish app ! ! !

PS. When I was using After Shot Pro verison 1 a few years ago, I was on Linux Mint. That version was rock solid and made me an ASP fan.

[Brubaker-45]

Glad i have not bought this.
Trying to work with Fujifilm X images to date : - lock up's on opening. 'artifacts' (White lines 2/3 pixels and up to an inch long) on processed images. Single shot HDR locks for up to 15 mins then just to a black screen.
Working with NEF and ORF images seems OK except for the single HDR which opens to a dark plus magenta image, applying a maximum exposeure increase shows a dull 'muddy' image.
I can't understand the HDR problem as the same program works OK in PSP X8 - can't be used for serious work though because of the severe noise/grain ?
Help screen says it will now work with DNG - I keep a backup RAW image database of everything converted to dng's - AS3 (just like 2 ans 1 before it) will not open them.
So at present it gets 2/10 - only being generous and because it is fast and you don't have to use 'catalogues','libraries' or 'import'.
Unfortunately it's back to Lightroom for the NEF's, ORF's and DNG's and the baffling Silkypix Pro for Fuji. Hoping that On1 comes up with something better.

[Dobly]

So as a new test (testing is something that Corel cannot do apparently) I installed Virtual Box on my Windows 10 pc, and created a virtual Linux Mint 17.3 install.

Once got that up and running I downloaded the After Shot Pro 3 .deb file and in no time at all I had my serial number in and a registered version of ASP3 on a virtual box.

Next I copied 66 CR2 (Canon RAW) images into a Home/Pictures/raw folder.

I then launched ASP3 and began rating the images..



EXACTLY the same issue. Did anyone at Corel even run this software to test it?

I did not try any more tests. You know, the tough stuff for this software like altering the exposure of an image. Goodness me that would be highly advanced wouldn't it?

My ticket on this issue has been them over a week now.

[Dobly]

Corel finally sent me a solution, I think.

I got these two options in response to my support ticket.

Option 1: Clear Temp Files.
-Go to Start
-Search %temp%
-Choose all files and delete (Some files may not be deleted so just click on Skip).
-Run the program

Option 2: New User Account.
-Uninstall your program.
-Create a new user account.
-Install the program there and finished the installation.
-Install the update.
-Go back to your main user account.
-Run the program.

Late last night I tried Option 1 (clear temp files) and after only about 1 minute of testing it seemed fixed. Too soon to say but I'll get some time soon to do some proper work and see what happens.

Thanks Corel, I suppose.

[niner]

Hello
I got with Corel Customer support multiple e-mails help.
But without success.
They told me to get help from a 2 level support.
But I've been waiting two days.

1.
Schließen Sie AfterShot Pro 3
Drücken Windows key+R und schreiben %appdata%. Drücken Sie die Entertaste.
Gehen Sie zu folgendem Pfad:
C:\Nutzer\(Ihr Konto Benutzername\AppData\Local\Corel\AfterShot Pro
Benennen Sie den Ordner AfterShot Pro in AfterShot Pro.old um.
Starten Sie AfterShot Pro.
2.
schicken Sie bitte einen Winaudit Scan.
Den Winaudit Scan erstellen Sie folgendermaßen:
1. Laden Sie WinAudit von hier herunter: https://drive.google.com/file/d/0BwT28n ... sp=sharing
2. Es ist ein Programm, welches Sie starten sollen;
3. Klicken Sie auf "Prüfen"
4. Sobald das Programm fertig ist, drücken Sie bitte auf "Speichern";
5. Als Format der Datei wählen Sie bitte "Web Page (html only) (*htm, *html);
6. Senden Sie die 3 gespeicherten Dateien als Anhang per E-mail zurück an mich.
3.
bitte probieren Sie den Grafikkartentreiber von der Seite des Herstellers des PCs, nicht durch Windows Update, zu aktualisieren. Der installierte Treiber ist von 11-4-2015.
AMD Radeon HD 5800 Series
4.
bitte führen Sie eine Neuinstallation aus.
Beachten Sie bitte bei der Installation folgende Anweisungen:
Verwenden Sie ein Windows Administrator Konto.
Deaktivieren Sie die Benutzerkontensteuerung während der Installation.
Systemsteuerung - Benutzerkonten - (Benutzerkonten) - klicken Sie auf "Änderungen an Benutzerkonteneinstellungen vornehmen":
Hebel nach unten "Niemals informieren" und starten den Rechner neu.
Loggen Sie sich als Administrator ein.
Mehrere Informationen:
http://windows.microsoft.com/de-de/Wind ... -on-or-off
Deaktivieren Sie Ihr Antivirenprogramm und alle unnötigen laufenden Prozesse, die den Vorgang stören könnten.
Führen Sie ein Windows-Update aus, bevor Sie die Installation beginnen.

[yewtc]

I am suffering from this problem also. I kicked off the program from the shell, and when this happens I see :

!!fd failure in cr2read::decompress
Error decoding file: "/home/steve/Pictures/2015-10-26/IMG_0477.CR2"
UnCompressedRawDataAsset::run() reached the end


This makes it look like a bug. I'm currently going through my 30 day trial and my initial thoughts were that I was going to purchase it, probably not if support don't seem to be taking it seriously. To Mr Corel. I would be delighted to run a version with heightened debugging or whatever to help to fix this problem.


Steve

[Dobly]

I thought the solution they gave me had worked. It did for a about 10 minutes. I rated about 100 images and applied a minor exposure adjustment to one of the imaged, then copied and pasted that exposure to the rest of images. I was amazed that worked, but alas, going back to the images I got the No Image Available error again.

[Dobly]

Yep still getting the error when I try to export a batch of images.

Batch JPEG Proof complete. 84 items in 2.20 seconds. 0.0268 seconds per images. (84 errors)

That is NO images are exported.

[Dobly]

Trying this.

http://www.darktable.org/

[Hobgoblin]

Trying this.

http://www.darktable.org/

It seem a little daunting, but it sure does work and the support is very good.

[niner]

Hello friends
for me the problem is settled. Corel has a bug in ASP3
I have my computer completely re-done factory reset with Windows 10th
the first program that I installed was ASP2 and I was able to process all the images EOS 20D EOS 7D Fujifilm X - E2 V 3.0 . The Fujifilm X - E2 V 4.0 does not go that was also the reason for the installation of ASP3 .
Then I ASP3 Installs . I can edit all images except those of the EOS 20D there always comes Image Disappaer .
I need just simply ASP2 for the images of the Canon EOS 20D .CR2 files .
Too bad but I am very disapointed of Corel .
On the Corel Support 2 Level I 'm still waiting . Let's see what they say to my problem .
niner

[Dobly]

Trying this.

http://www.darktable.org/

It seem a little daunting, but it sure does work and the support is very good.

Was a little dauting. I tried Raw Therapee next and so far I'm impressed. Is free.

[Rebel]

I am also having this issue. I am new to After Shot Pro. I am a Lightroom 5 and Photoshop Elements User. However, I know that I don't want to pay subscriptions and that is why I decided to try Corel. Overall, I like the software. It works well when it works. However, I have experienced and reported the issue concerning the images not showing. When this happens it slows down my work because I have to restart the software.

[Rebel]

I got a response from Tech support. I was told:

1. Open File Explorer.
2. Go to C:\Users\[YOUR_USERNAME]\AppData\Local\Corel.
3. Rename "AfterShot 3" to "AfterShot 3_OLD".
* If the issue still persists, temporarily disable your anti-virus software. Restart the installation process.

I had to disable my anti-virus and reinstall Aftershop Pro 3. It appears to have fixed the issue.

[billlagr]

I see you are running Slackware 14.1. I'm on Windows 10. That would be a different code base I would think. mmmm... Maybe I should whip up a quick Linux install and run that version.

You hear that Corel ?

It is looking like I have to get another PC with Linux on it just to run After Shot Pro 3. Please fix this rubbish app ! ! !

PS. When I was using After Shot Pro verison 1 a few years ago, I was on Linux Mint. That version was rock solid and made me an ASP fan.

Dobly - don't bother. It does the same thing under Mint. I've tested it against both Win 10 and Mint. Same problems.
I'd be interested to know what RAW format you are using - I'm .CR2 and from my (quick) scan here, it seems that a lot of the problems happen with .CR2's?

Corel's support suggestion was 'uninstall and reinstall'. It's ALREADY a clean install, the problems cropped up the very first time I used it!!!