Importing 2k video into timeline

[skuppy]

Hi Guys

When I try to import my 2K video into the timeline , it says 'the content of these files is unreadable' ?
I am running Videostudio X8 Ultimate
The content has come from my sjcam sj5000x elite action camera
Does videostudio support 2K ?

thanks for you time

Chris

[aljimenez]

Don't think 2k is the problem. Post details of the video file (use mediainfo or properties). Does the video play in Windows media player?

[skuppy]

Hi

The video file will play in windows media player , however only audio can be heard
The details of the video file are in the attached file

thank you for your help

[aljimenez]

Can't see any unusual items on the video format. However, since Windows Media Player is not displaying the video correctly, the format must have something peculiar.

Does the maker of the video cam that is creating the video describes the video format? Do they supply any software to interpret the video? How about trying another video player like VLC, SMPlayer, or Potplayer to see if the video plays. Finally, you could also try to use Format Factory to convert the file.

I conclude that something is unusual with the video file.

[lata]

Hi

Do you have QuickTime installed

[Ken Berry]

FWIW I have only one sample of 2560 x 1440 video, in mpeg-4 format and using AAC Audio. It inserts fine into X8 Ultimate and even asks if I want the Project Properties to be the same. It also plays fine in both WMP and VLC player.

Do you think you could make a small clip (10 - 20 seconds) available on a website such as Dropbox so that we can test it at our end?

[asik1]

Here what I found
http://static.wr24.pl/samples/sjcam/sj5000x/1440p30.MP4

VLC plays it, WMP do not. my X9 loads and play it fine.

[zoroku]

I had tested a 2K video before in MP4/AAC. It worked well on X8 but a bit lag due to my PC configuration, I suppose...

[skuppy]

Hi All

Thanks so much for all your help
Turns out it was an installation glitch
I reinstalled videostudio and 2k problem has disappeared
The joys of Windows......

Thanks again

[lata]

Hi

Thanks for the update, good to know you have the program running ok.

I did ask about QuickTime and whether you have it installed.
Just wondered if you had uninstalled because of the recent security issues?

Installing X8 would install QuickTime.

[aljimenez]

Hi All

Thanks so much for all your help
Turns out it was an installation glitch
I reinstalled videostudio and 2k problem has disappeared
The joys of Windows......

Thanks again

Happy to read you are back in business. Does Windows Media Player now play the video file correctly?