X8 New Install Cannot Edit Image - Windows 10 [Solved ?]

[icdev]

Had to build a new computer, went ahead and installed Windows 10
Re-Installed my X8 Paintshop Pro - was working fine with windows 7.
I can open images, change brightness, rotate, sharpen etc..
But I cannot use any of the paint, brush, dropper tools, can't select an area with the selection tool, etc...
Seems like there is a lockout on these type tools.

Any Suggestions appreciated
=====================================================

release: 18.1.0.67 X64

PaintShop Pro Build Information:
Build Date Thursday, December 17, 2015 @ 18:48:53
Build Mode Release (12000004)

Hardware Configuration:
OEM ID: 9
Processors 8
Processor Type Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
MMX Support No

Memory / Drive Status:
Memory Load Index 27 %
Total Physical Memory 15.93 GB
Available Physical Memory 11.48 GB
Total Paging Memory 18.30 GB
Available Paging Memory 13.39 GB
Total Managed Memory 30 MB
Total Handles: 217
Temp Drive Free Space 630.86 GB

Video Driver Information:
Bits Per Pixel 32
Number of Colors 16777216
DIB Output 24 BPP
Palette Size Non-Paletted
Resolution 1440 x 900

Operating System Information:
Operating System Windows 10

Plug-in Information
Filter Plug-ins Loaded: 0
Import Plug-ins Loaded: 0
Export Plug-ins Loaded: 0
Format Plug-ins Loaded: 0

DLL Name Version Load State
CmdArtistic 18.00 None
CmdBase1 18.00 Partial
CmdBase2 18.00 Partial
CmdBevels 18.00 None
CmdClipboard 18.00 None
CmdColor 18.00 None
CmdEmail 18.00 None
CmdExternal 18.00 None
CmdFile 18.00 Partial
CmdGeometry 18.00 None
CmdHDR 18.00 None
CmdJGL 18.00 None
CmdLayers 18.00 None
CmdLighting 18.00 None
CmdNonGraphic 18.00 Partial
CmdOrganizer 18.00 None
CmdPhoto 18.00 None
CmdPhotoSharing 18.00 None
CmdPrint 18.00 None
CmdPyScript 18.00 None
CmdSelections 18.00 None
CmdSlideshow 18.00 None
CmdStandard 18.00 None
CmdTexture 18.00 None
CmdVector 18.00 None
CmdWeb 18.00 None
ToolArt 18.00 Partial
ToolObject 18.00 Partial
ToolPaint 18.00 Partial
ToolSelect 18.00 Partial
ToolStandard 18.00 None
ToolText 18.00 Partial
ToolWarp 18.00 Partial

WinTab Tablet Status
Driver Version: None

[MarkZ]

From what I can recall, after I installed Win 10 (from Win 7) I had a number of problems and it seemed to take about a week of using the new system before things settled down - it works well now. I think I had to reinstall a couple of versions of PSP.

To start, I suggest that you reset X8. Save your workspace for use after the reset and check where it was saved. I found that PSP put it in an unexpected folder a couple of times. Close X8 and hold the shift key while starting it and follow the prompts.

If that doesn't fix the problem consider reinstalling the program.

[icdev]

Thanks - but no luck.
I reinstalled, tested it without the service pack 1, tried both 32 bit and 64 bit.

The program is acting like the image is locked or not selected - I can't click on it, right click does nothing - resizing the borders doesn't work. The only things that work are sharpness, brightness etc - functions that work on the entire image.

I will see if I can locate my PSP6 files and license key and give it a try.

Frustrating....

[hartpaul]

Can you try a simpler process. I presume you are starting and using Edit Mode.

File > New make a new document not transparent say 1000 x 1000 pixels.
1. Can you select the paintbrush and paint with some colors?
2. Can you use the dropper tool , doe any of the other things you could not do before?

3. In preferences enable the splash screen. (under Miscellaneous) and see if you can see it loading the various sections when PSP starts.

I have found that PSP X6 also works under Win 10 as do all the versions mentioned below. Always a good idea to have a couple of versions still installed as backup in case a problem occurs with a later version.

[icdev]

Thanks,

Splash screen is pretty quick, but I do see it loading modules.

I had actually tried creating a new document, but same issue - program is not recognizing me clicking on the image area anywhere....

getting ready to install psp6 now.

[icdev]

I am experiencing the same issue with PSP6 - maybe there is some issue with my GTX970 Nvidia graphics card setup?

[hartpaul]

Are all drivers updated?
Have you tried another mouse?
Can you do cropping?

[icdev]

Haven't tried another mouse. Cropping will activate on the image when I click it but the resizing elements along the image edges will not be clickable.

[icdev]

That was it - I was using a wireless mouse keyboard combo (logitech MK320) - when I plugged in a usb mouse - both mouse started to function properly - unplug the usb mouse then the wireless mouse does not work correctly editing image.

It is strange that both PSP6 and PSP8 under windows 10 lets me click all around in the program except to work on the image - must be a bug (feature) in WIN10 or Corel.

Thanks for the suggestion, at least I can edit now. Marked topic as [solved] - sort of.....

[hartpaul]

Congratulations. The wireless mouse and keyboard was information missing from the original post.
With problems, I like to always go back to the simplest configuration. This includes a USB mouse and Keyboard and disengage other peripherals like scanners and printers.
Also move all contents of imported or user produced brushes / scripts etc. Start with the most basic system , make sure it is fully updated and then build up from there.
Glad your problem is solved.