Corel X7 Issues

Moderator: Ken Berry

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RobCharles1981
Posts: 148
Joined: Thu Apr 10, 2014 11:28 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MAG B650 TOMAHAWK
processor: AMD Ryzen 7 7800X3D
ram: 32gig DDR5
Video Card: XFX 7800XT
sound_card: Sound Blaster Z
Corel programs: Studio Ultimtate 2023
Location: Wales

Corel X7 Issues

Post by RobCharles1981 »

Hi can anyone help me with this one?

Currently in a video project on Corel X7 and every so often the program wants to close and stops responding, which is really annoying.

Any ideas of a fix for this one please?

Thanks
Rob
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Ken Berry
Site Admin
Posts: 22481
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Corel X7 Issues

Post by Ken Berry »

Can you confirm that you have applied the hotfix that Corel produced to fix the problems associated with recent Windows 7 updates: http://forum.corel.com/EN/viewtopic.php ... 31#p321131 By the sound of it, you have since for most people, VS simply refused to work at all following those updates. But it would be a useful starting point to know whether you have a variant of this problem...
Ken Berry
RobCharles1981
Posts: 148
Joined: Thu Apr 10, 2014 11:28 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MAG B650 TOMAHAWK
processor: AMD Ryzen 7 7800X3D
ram: 32gig DDR5
Video Card: XFX 7800XT
sound_card: Sound Blaster Z
Corel programs: Studio Ultimtate 2023
Location: Wales

Re: Corel X7 Issues

Post by RobCharles1981 »

Hello Ken,

Yes the Hot fix I downloaded and installed so there is no issues starting the program.
User avatar
Ken Berry
Site Admin
Posts: 22481
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Corel X7 Issues

Post by Ken Berry »

OK. Now does this happen with any type of project, or ones with only certain types of video in them? What are the formats you use? What are you trying to produce? Do the crashes occur after applying certain filters?

I also note your hard drive (C:\??) is only 128 GB. I assume that is probably an SSD and that you have other (internal/external??) hard drives... Is your VS working folder on the 128 GB drive or on another? Sometimes, when a project is a large one and the C:\ is filling up, there is not sufficient room for VS to make temporary files etc, and this can causes crashes...
Ken Berry
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