VS X8 cannot handle large file size

[pacosaurus]

Hello,

I realize that there have been a number of issues due to a recent Windows update, and I have installed the patches to fix this.

I have patched VS X8 and have it running again (Win7) after the recent host of problems. Unfortunately, I am noticing that the application crashes when I try to work with some of the larger video files that it once worked fine with. I am a college professor who records lectures (often 2GB+ in file size, MP4 format) and then I need to do some simple editing before I make them available to my students. I have successfully used VideoStudio versions going back to (at least) x5 and have never had a problem with the larger file size (other than it going slowly).

Any help would be immensely appreciated.

Thanks!

[tletter]

I have patched VS X8 and have it running again (Win7) ... the application crashes when I try to work with some of the larger video files

I've X8 (18.6.0.6) running on Win7 Pro and have removed and hid KB3126587 and KB3126593.

There is no problem on my system opening and editing a 3GB mp4 file. While this doesn't help you, it does indicate that there is probably on issue on your system.

[tletter]

The mp4 file properties that was opened and edited are as shown below:

[pacosaurus]

I have patched VS X8 and have it running again (Win7) ... the application crashes when I try to work with some of the larger video files

I've X8 (18.6.0.6) running on Win7 Pro and have removed and hid KB3126587 and KB3126593.

There is no problem on my system opening and editing a 3GB mp4 file. While this doesn't help you, it does indicate that there is probably on issue on your system.

Thanks for the reply.

I'm fairly certain it's not a system issue. The exact same files which once worked on VSx6 (while VSx6 still could function) do not work when I installed VSx8 on the same system. I copy the same files to an entirely different computer with VSx8 and the same problem still occurs.

I wrote a post about this on another thread that got deleted and referred back to this one. I have since discovered that the Windows update did NOT cause my problem. It's simply that VSx8 cannot handle the exact same files VSx6 could. I got forced into installing VSx8 on my computer when VSx6 got killed with the windows update, which is why I thought the update was to blame. But, no I'm apparently stuck with VSx8 and this huge problem I am having.

So, the question is, why can't VSx8 work with the exact same MP4 files that the older version could???

A little background: These are audio/video files that come off an overhead document camera (ELMO). The file extension says .MP4, but for some reason, Window Media player cannot play them until I load them into VideoStudio and re-encode them and save them as MP4 again. This has always been the case, but VSx6 (even x5 and x4) worked like a champ at converting the files and make them usable. Like I've mentioned, all previous versions I've used of VideoStudio have handled these files with flying colors, but VSx8 all of a sudden cannot.

I am a teacher who provides these lecture videos to students with special needs. I cannot roll-back my Windows update (I.T. won't allow it) and there are not enough resources for our school to keep buying new software or hardware.

There are many folks who are quite desperate for a solution to my problem, so any further advice/guidance is very appreciated! Thanks!

[tletter]

These are audio/video files that come off an overhead document camera (ELMO). The file extension says .MP4, but for some reason, Window Media player cannot play them until I load them into VideoStudio and re-encode them and save them as MP4 again.

The fact that Window Media player cannot play them is odd but others might be able to help if you show the source file properties. I've attached the properties of the video (as seen in VS) that I tested opening on X5, X6 and X8.

On your on Win7 system and have removed and hid KB3126587 and KB3126593 as previously suggested? If so then you should be able to launch X6 as X5, X6, X7, X8 run fine on my Win7 Pro system. If X6 does not open with the aforementioned Windows patches removed then it sounds like you have another issue with your system.

VS X8 cannot handle large file size

Are you saying that X8 can open your ELMO files if they < 2GB?

The file extension says .MP4, but for some reason, Window Media player cannot play them until I load them into VideoStudio and re-encode them and save them as MP4 again.

Have you tried converting your ELMO files into a standard video format using file converter software and then opening the converted file in VS?

[Ken Berry]

Have you tried converting your ELMO files into a standard video format using file converter software and then opening the converted file in VS?

I was going to suggest this myself. A good and free video converter which a number of us here use is Format Factory. Just be careful to read each box during the installation process to avoid having other unwanted things (toolbars etc) loaded at the same time. Then just set mp4 high def as the output format.

[pacosaurus]

Have you tried converting your ELMO files into a standard video format using file converter software and then opening the converted file in VS?

I was going to suggest this myself. A good and free video converter which a number of us here use is Format Factory. Just be careful to read each box during the installation process to avoid having other unwanted things (toolbars etc) loaded at the same time. Then just set mp4 high def as the output format.

Thanks, Ken. I actually saw you suggest this on a post from a year or so ago when I was searching the forum for solutions. When I went to download Format Factory there were significant numbers of users who seemed to be concerned that this software had a virus/malware/spyware. This scared me away. I tried the same idea using Handbrake and the limited abilities of VLC player, but they (for whatever reason) won't convert the file for me.

HOWEVER...

I have posted a file to my onedrive account: http://1drv.ms/1QecThD

This file was a 'blooper' where I accidentally started recording on the ELMO before I meant to, which is why it is 'only' ~50MB instead of 2GB+.

Here are some things to realize about this file (especially if you haven't read all my posts about this issue):

1- I cannot view this file in Windows media player, but it will open fine in Apple QuickTime Player.
2- In VideoStudio x6 I was able to insert this video to my timeline, edit it, and re-encode it (with no issues). In VSx8 the application will crash when I add the file. As a side note: I've encoded files just like this successfully on VS x4 and x5 as well... just VSx8 seems to be the problem.
3- Yes, I know that the 'properties' of the file are all messed up. This is why I haven't posted a screen-shot before, because I don't want to spend forever addressing the notion that something is wrong with the file. I don't know why ELMO (document recorder) videos are weird like this, but it never mattered because my old versions of VideoStudio didn't care and had no problem with the ELMO files. Once re-encoded with VideoStudio I was able to view the videos on any media player.

I'm hoping that, with an actual file to try out, someone will pinpoint my problem. I cannot THANK EVERYONE enough for jumping in to help. You guys are amazing!

[tletter]

I have posted a file to my onedrive account: http://1drv.ms/1QecThD

Your file opens fine in X6 on Win 7 Pro.

I asked you to verify a couple of things on your system but you didn't reply. Without a response, I cannot help any further.

[tletter]

others might be able to help if you show the source file properties.

X6 reports the file format as 3GPP2 and VLC reports playing it with codec: H264 - MPEG-4 AVC (part 10) (avc1).

I've attached the properties of your uploaded MP4 video (as seen in VS X6) in case anyone is interested.

[Ken Berry]

I think the bad press about Format Factory comes from what I said about it wanting to install other unwanted things if the person installing it was not aware of what each of the dialogue boxes during the install process said... Certainly I, and my colleagues here, who are all very sensitive about installing malware, have never had any problems with FF once it has been installed. Quite the opposite...

I also have to add that when I saw the Properties of your uploaded file posted by tletter, my first reaction was that your problem was the frame size used by ELMO: 1280 x 1024. It's a problem some users have with GoPro footage when they set their Hero cameras to one of the frame sizes which are not really 'standard' in the traditional sense that VS is looking for. In this case 1280 x 720 would be the 'normal' size. Are you absolutely sure that ELMO cannot be set to record in a different frame size?

Anyway, I'm sure your first reaction would be: "But they played fine in X6". I am trying to download your clip as I write, but am having trouble. It failed when about 7/8th through, so I am trying again... But though I doubt it, it could be that Corel changed the coding relating to mp4 between producing X6 and X8/X9.

Happily, though, the computer I am downloading to has X6, X7, X8 and as of yesterday X9 on it. The OS is Win 10 Pro.

I have now managed to download your clip. Unfortunately, I have to report that X7, X8.5 and X9 all crashed immediately I tried inserting the clip in either the timeline or the library window. In no case was an error message given. The crash was simply immediate.

X6, however, did allow me to insert it in both the library and timeline, and gave the same Properties as tletter has already posted. When I tried to play it, either in preview mode direct from the library or if I dragged it into the timeline and tried playing in Clip mode, it brought up an error message that something had wrong, and X6 closed.

On reopening, when I dragged the clip into the timeline and played in Project mode, however, it played smoothly. (Project Properties were the X6 default standard def DVD/mpeg-2 settings.) I also successfully rendered a new file from it in high def mp4 format. However, it must be noted that I had to use 1280 x 720 as the frame size as X6 does not allow 1280 x 1024 to be set as an output setting. The quality was nevertheless very good.

My conclusion, therefore, has to be that indeed something has changed pretty significantly between X6 and X8/X9, contrary to my original doubt that this might have been the case...

[asik1]

Paco, newer VS's changed their mp4 compatibility from the old ones.
Your video is not just 5:4 ratio but also has variable frame rates and VS don't like that.
Your best option is converting, and you don't need more that this http://www.h264encoder.com/
It has minimal options and I will recommend the 1280X720 at 5:4 , this was loaded flawlessly to my X8.

[pacosaurus]

Everyone who replied/helped: THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!!!!

I was able to convert my videos and now VS8x can flawlessly work!!!

Ken: Thank you for putting the file through the paces. I had used VS x4 through x6 for quite a number of years (up until just recently) and was oblivious to the fact that the more recent versions did not support the way the ELMO encoded the videos. The strange thing about the ELMOs is that if we change their resolution they don't sync with our video projectors so well (even though the projector claims it supports the resolution). We get a lot of flicker, discoloration, and sometimes outright won't sync-up. We don't have HDMI outputs, so I've always thought this might have something to do with the old pin video cables we have to use. Obviously, in being tied to the public school system in the State of California, we are simply happy to have anything that works at this point.

Although I am certainly frustrated at all this headache caused by the changes Corel made since VSx6, I am still pretty happy with the other functionality of this and the other Corel products I own. I'm still happy to be a customer. The support this forum has shown has been incredible. Maybe my situation has elucidated some functionality that perhaps can be added back into the product???

THANKS again!

[pepegota]

Try Video to Video Converter-the best free program for conversions and extras.

[terry dennis]

I came into this thread via a search on 'Format Factory' but I I have tried and tried to download it but I seem to go round in circles. Can anyone give me a step by step by step guide as to how to download this software ?

[asik1]

I came into this thread via a search on 'Format Factory' but I I have tried and tried to download it but I seem to go round in circles. Can anyone give me a step by step by step guide as to how to download this software ?

http://www.pcfreetime.com/download/FFSetup3.8.0.0.exe
This is the current one, I still have 2.6 which I hardly use as I prefer other.