Videostudio Pro X9 Split Clip Issues

[oxlisalouxo]

Hi everyone,

I haven't managed to find an answer to this just yet so hopefully someone can advise.

I previously owned X4 and used it for many years, sadly it gave up on me one day so uninstalled it with hopes of re-installation. Turns out Corel don't keep the downloads from that long ago so I'm left with no editor and I'm pretty desperate to get one asap.

I have downloaded the trial version of X9 (most recent version) and came across the 'No storage to load BB!' and that other really annoying dialog box that pops up - I managed to fix those (the _old trick), as I had to when I first downloaded the X4 version. The editor itself is pretty much the same as it was on the X4 version but when I try to trim a clip, and then play it.. the video (without audio) plays from where I trimmed it which is what I wanted, but the audio seems to have been unaffected and so begins playing from the very beginning. That leaves me with a completely out of sync video which as you can imagine, isn't of any use to me.

I did try splitting the audio so I could see if it was actually being deleted, I trimmed the video and audio together, both were deleted. That however didn't fix the problem, the audio plays from the very beginning and the video from where I trimmed it. I can't make sense of it. Perhaps there's something I'm missing in this new version?

Any ideas would be greatly appreciated, my laptop is brand new with more than enough spec to handle this software. I'm used to Corel Videostudio and have my own 'editing style' if you like - I'd hate to have to try and learn all over again with other software.

Many thanks,
Lisa

Edit: Video files I'm working with are .mts

[asik1]

I'm sorry, I read your problem twice and still I don't get it.
Where did you trim the clip?
What mode do you play it from?
A screenshot might help.

**I don't know how's the trial , but on the "real thing" I never had a deleted sound heard from the dead.

[lata]

Hi Lisa

And welcome to the forums

First there has been a windows update on or there-abouts the 9th February, that disabled all versions of video studio, would that be the reason why X4 failed for you.?

The trial version is a cut down version and limited in its functions, although it should trim video ok, so I don’t think you are missing anything.

Can you make sure the project properties frame rate matches your video files frame rate. This may prove a little tricky as I don’t think MTS can be set for project properties only AVI

Have you tried using the scissors on the timeline to cut sections then delete the parts you don’t need?

You say you are using MTS files, can you right click a clip on the timeline and choose properties, what are they?
I have a Panasonic camcorder that records to MTS type files, edits with no problems.

I doubt if anyone is running the trial that can test this for you, certainly I am unable to do that, as it’s the trial version.

I think you may be best contacting Corel Support, they may give you a deal on upgrading to X9, worth a try.

[oxlisalouxo]

Hi Lisa

And welcome to the forums

First there has been a windows update on or there-abouts the 9th February, that disabled all versions of video studio, would that be the reason why X4 failed for you.?

The trial version is a cut down version and limited in its functions, although it should trim video ok, so I don’t think you are missing anything.

Can you make sure the project properties frame rate matches your video files frame rate. This may prove a little tricky as I don’t think MTS can be set for project properties only AVI

Have you tried using the scissors on the timeline to cut sections then delete the parts you don’t need?

You say you are using MTS files, can you right click a clip on the timeline and choose properties, what are they?
I have a Panasonic camcorder that records to MTS type files, edits with no problems.

I doubt if anyone is running the trial that can test this for you, certainly I am unable to do that, as it’s the trial version.

I think you may be best contacting Corel Support, they may give you a deal on upgrading to X9, worth a try.

Thank you for replying to my post. I have since read about the windows updates but was struggling to find any answers on the night before I decided to uninstall X4 (Typical!) I never had any problems with editing in X4, I'd honestly never paid attention to what file type the imported videos were but I had no reason to.

When clicking on MTS files on the timeline, the properties show it as 25 frames per second. I also changed the frame rate of the project to match this, sadly the same problem remains. When playing back my video in the timeline it also seems to auto colour correct (it makes my skin tone resemble that of an Oompa Loompa ) which again is something I've never encountered before. I would gladly purchase X9 but not if I'm going to encounter the same problems. I suppose it's one of those things though! Won't know until you try.

I did speak with their support a couple of days ago, they said they could upgrade my current version but were still charging me the same amount. I'm thinking I may just have to purchase and hope for the best!

[lata]

Hi

I would offer to test your files on my PC with X9 but for the fact I am on holiday from tomorrow for a week
I am sure others on the forum would do that for you if you can make a sample available.

Upload to Microsoft One Drive or Google drive.

Otherwise bite the bullet and purchase X9, if that proves to have the same issues you can always request a refund.

Pity the Trial does not perform....

I guess the lesson here is to save those installation files then you would be able to re-install X4.

[glus]

I've tried the X9 Trial just now and audio plays ok in the trimmed 25fps MTS files I tested, I tried progressive and interlaced. These are older, so most of them were 17mbps or so, a few at 22mbps. Can you share a file? I'll test it here. If not, how about the camera model?
Thanks.

[oxlisalouxo]

Thank you for trying that for me. I'm not 100% sure on how to share a file on here (I'm a newbie!) As for my camera model - I can go get it and find out but I think my problem has now changed..

I've spent my day trying out a few new things in order to try and solve my problems. I ended up un-installing videostudio, re-installing it and starting again. There are a few new things I've learned regarding my playback issues;
1. After cutting and joining clips together, each clip plays perfectly (audio and picture) in 'clip' mode
2. Trying to play the clip in 'project' mode and the audio seems to now be playing correctly, and cut where it should be. The picture is choppy and does not match the audio at all.
3. I thought this may be due to Smart Proxies being disabled - enabling them makes no difference
4. When splitting the audio from the picture, deleting the picture and playing the audio in 'project' mode - it plays perfectly
5. When splitting the audio from the picture, deleting the audio and playing the picture in 'project' mode - it plays choppy

So now my original audio problem has turned into a picture problem! (Maybe third time uninstall and re-installation will work perfect, lol!) Maybe there's some kind of setting I need?

[Steve North101]

Have used Corel for years... just upgraded to X9 ultimate. Uploaded and saw the familiar interface, but about 3 minutes in, it won't perform a basic function.

Specifically: I dragged a few of my MP4 files into the library and set about editing. My method of editing is to open the single clip trim window (from the selected clip in the library), click PLAY (so i can see it in real time), mark my "beginning and end" (trim the clip), and drag it into the timeline. Was not happening. Clicking the PLAY button in the trim window does not make the footage play. (Oddly, it works fine using Corel's sample clips, but not my own MP4s. These are standard MP4s which I have used in Corel X6 before, and they play normally outside of Corel).
As a test, I unloaded and reloaded Corel. Then I deleted and reloaded my MP4 file... no change.
As a further test, I pulled up the Single Trim Clip window and used the toggle wheel and the frame-by-frame arrow... both worked normally. It is only the PLAY button that doesn't play. Also, I was able to trim my clip and drag it to the timeline if I advanced the clip with the frame-by-frame arrow.
That's when glitch #2 occurred. I played my "project", and the audio was present, but not the video... almost as if the program saw my video file as an audio file. Interestingly, the file's place in the library was down at the bottom with the audio files. I scrolled over my clip in the library and it said "video", yet it seems like Corel sees it as an audio file.
However, if I drag the WHOLE clip from the library to the timeline, it's all good... almost as if the program is forcing me to use the multi-clip scissors in the timeline, rather than the single trim method I have used for years.
As a possible variable, I just "upgraded" to Windows 10, which is a train wreck.
My guess is that a) it is a Windows 10 issue b) I got a faulty/corrupted Corel CD c) it is a known bug d) it is a Settings issue (although I checked and didn't see one). This is not user error - I have used vsp extensively for 7 years... unless a setting is off somewhere. Either way, my brand new software won't run on my brand new computer.

Has anyone else had these issues: No r/t playback in single clip trim and audio only in the time line? Any help would be appreciated.

[lata]

Hi Steve

And welcome to the forums, sorry you are having problems here.
Have you installed the 64 bit or 32 bit program?

As you have upgraded to windows 10 have you installed the latest version of Quicktime?

It may be a Codec issue, as the MP4 library thumbnail is showing as a sound clip then clearly Video Studio is not reading the files correctly.

Right click a clip on the timeline and choose properties, what are they, copy the panel to create a jpeg image to attach to your post.

I don’t use the Single or Multi trim panels but prefer to cut on the timeline, or remove end frames using the F3 / F4 Mark-in Mark -out options.
The results are the same although don’t think it will make a difference how you remove the frames.

Can you provide a sample of your video files, upload to a sharing site maybe One Drive, Google Drive etc.
We can then try to replicate your problem.

If we cannot fix you should contact Corel Support and report this , they would also need a sample an some point.

[Steve North101]

As a follow-up to my earlier post, I have found the solution to my problem (no thanks to Corel).
The issue was that footage did not play in SINGLE CLIP TRIM and played in the timeline only under PROJECT (but not under CLIP).


The solution: open Corel VSP Go to SETTINGS ----> PREFERENCES ----> PERFORMANCE and make sure "Enable Hardware Decoder Acceleration" is NOT checked.

At least that's what fixed it for me.

Can't believe I figured that out... can't believe Corel couldn't.

Hope this helps someone out there who has had similar levels of frustration with the same issue.

- Steve

[tvellidis]

Steve -

I can't tell you how pleased I was to find this solution. I've been struggling with it since yesterday afternoon!!

I'm with you - I can't believe Corel hasn't been able to figure it out AND post it for easy access.

You're a lifesaver!

T

[Ken Berry]

It's not something that immediately springs to mind since many of us here have "Enable Hardware Decoder Acceleration" enabled, yet have no problem with this when playing back such videos/projects... (And for the record, while being a Site Admin here, I and my colleagues are not Corel employees. We are users like you who volunteer our time here to try to help out.)

[tvellidis]

Ken - thanks for volunteering your time. I do know that you guys aren't Corel employees and my comment was actually a reference towards Corel. Unfortunately, I've found their tech support quite lacking.