email from Corel Re windows 7 updates problems

[Thordell]

Had an Email from Corel this morning asking if I had if everything has been resolved to my satisfaction, I replied in no uncertain terms that it was not, I had not long bought X7 Ultimate, I was not in a position to buy another version and have the same problems at a later time because they ignore old versions.

Alan

[Terfyn]

It might be useful if you stated the contents of your e-mail and Corel's reply. At least the gist of it. I accept it is useful to "blow off steam" occasionally but Forums are better used for positive advice.
X7 works fine if you remove the two Microsoft updates as explained in many other posts. I still use it occasionally but I use X8 more and will move to X9 eventually.

[Thordell]

Hi Terfyn,

This is the original Email I got from Corel when I asked what was happening with X7 as I couldn't open it.

Thank you for contacting Corel Customer Support.

There were a series of Microsoft Security Update patches released last week that fixed a vast amount of security driven issues within Windows 7.
With these updates, older versions of Videostudio (*X7 and below*) on Windows 7 have ceased function and will not launch.

We recommend either upgrading your version of Windows to the new Windows 10; if your computer can support the new platform, or consider upgrading to the newest version of Videostudio.

Please be aware that the upgrade to Windows 10, is in fact free, and if the interface is not to your liking, you have the choice to revert back to your original Operating System within 30 days.

Also, we do have a special incentive upgrade price for the new version of Videostudio. You can obtain all information at the following link:

http://www.videostudiopro.com/en/landin ... 0324224484

Thank you
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Corel Technical Support Services

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[lata]

Hi

Please try this

- In Control Panel, Programs and Features, click View Installed Updates.
- Remove KB3126587 and/or KB3126593
- Do NOT reboot.
- Run Check for Updates again.
- Hide updates KB3126587 and/or KB3126593.

The above steps are not official, Support is working on the official position.

[BrianCee]

The e-mail above suggests that they are not working on any solutions for X7 and previous and have no intention at all of doing so




...

[Thordell]

Thank you Trevor,

I've got as far as deleting the two you say but am now stumped as to how you find them to hide them

Alan

[lata]

Hi Alan

Go to Control Panel - Updates

choose to view updates

click image for larger view

[Thordell]

OK I found them, I obviously didn't allow it long enough to search for the updates, thank you I will now go and try VS x7


UPDATE

Restarted computer and VSx7 is loading OK now, thank you so much, I've got some dog shows to edit and all the dogs names are on the titles in the gallery,thank you again, lets hope we don't have another update disaster again soon, I'm a bit horrified as Corel didn't seem to want to do anything about it, if it wasn't for you guys I would be stumped

Alan

[Thordell]

Just had a reply from Corel to my Email I sent them, this is their reply


Thank you for contacting Corel Technical Support.

Thanks for the response and the update. I understand where you are coming from.

Rest assured that i will let our engineers know of this so they can consider creating a patch for X7.

I hope we can make it up to you in the future.

Please do not hesitate to contact us with any further questions.

Have a good one!

Regards,
Yasser
Corel Technical Support Services

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