Freezes on opening multiple files (Win 10, X8)

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magnoliasouth
Posts: 35
Joined: Fri Jul 20, 2012 4:17 am
operating_system: Windows 11
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32bit or 64bit: 64 Bit
processor: Intel[R] Core[TM] i5-9300H CPU
ram: 8 GB
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sound_card: Conexant SmartAudio HD
Hard_Drive_Capacity: 881 GB
Monitor/Display Make & Model: Generic PnP Monitor
Corel programs: PSP 2021, et al

Freezes on opening multiple files (Win 10, X8)

Post by magnoliasouth »

The entire program (not system) freezes when I try to open more than one file. It doesn't matter if it's only 2 or 20. It freezes. Anyone else have this problem? Surely this would have been found in beta testing, so I can't believe it's an actual bug.

My system stuff is on my user info. No need to repeat it here.

ETA: PSP also crashes when it attempts to recover from the previous crash.
See profile data for system information.
JoeB
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operating_system: Windows 8.1
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motherboard: LENOVO 4524PE4 ThinkCentre M91p
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ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2019, 32 & 64-bit
Location: Canada

Re: Freezes on opening multiple files (Win 10, X8)

Post by JoeB »

I'd have to say it's not a bug or everybody would be complaining about it. :-) Is this an issue you have had ever since you installed X8, or did it start some time after that? Do you have any previous version of PSP installed and, if so, does it have the same problem?
Regards,

JoeB
Using PSP 2019 64bit
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hartpaul
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operating_system: Windows 10
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ram: 8 Gb
Video Card: Nvidia GeForce GTX 1050
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Corel programs: PSP8,X2 to X9,2018,2019,2020
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Re: Freezes on opening multiple files (Win 10, X8)

Post by hartpaul »

Also open up your task manager and see if you can see what is using up your CPU.
You could also do a reset of PSP (start with Shift key held down). Save any work space customisations you may have.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
JoeB
Posts: 2778
Joined: Fri Mar 28, 2008 10:04 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2019, 32 & 64-bit
Location: Canada

Re: Freezes on opening multiple files (Win 10, X8)

Post by JoeB »

hartpaul wrote:Also open up your task manager and see if you can see what is using up your CPU.
You could also do a reset of PSP (start with Shift key held down). Save any work space customisations you may have.
Not only an excellent suggestion, but it also reminds me that sometimes PSP leaves a process running after it has been closed. Make sure that, before you start PSP again, you check with Task Manager to see if there is a Corel process running, even if it doesn't seem to be taking up much, if any, CPU resources. If so, end that task before opening PSP.
Regards,

JoeB
Using PSP 2019 64bit
magnoliasouth
Posts: 35
Joined: Fri Jul 20, 2012 4:17 am
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
processor: Intel[R] Core[TM] i5-9300H CPU
ram: 8 GB
Video Card: Intel UHD Graphics 630
sound_card: Conexant SmartAudio HD
Hard_Drive_Capacity: 881 GB
Monitor/Display Make & Model: Generic PnP Monitor
Corel programs: PSP 2021, et al

Re: Freezes on opening multiple files (Win 10, X8)

Post by magnoliasouth »

I failed to mention that I did that. Nothing is. Again, it's only when opening multiple files. As a reminder, it doesn't freeze up my system, only PSP.
See profile data for system information.
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