x7 and x8 now crash when importing photo

Moderator: Ken Berry

Post Reply
1oldtymer
Posts: 9
Joined: Wed Dec 16, 2015 11:22 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS P8P67 LE
processor: Intel Core i7
ram: 8gb
Video Card: NVIDIA GTX 550 Ti
sound_card: ASUSTeK Computer 6 Series Chipset F
Hard_Drive_Capacity: 3 tb
Monitor/Display Make & Model: HP w2207
Corel programs: videostudio Ultimate x6,7,8.5
Location: USA

x7 and x8 now crash when importing photo

Post by 1oldtymer »

After I upgraded from x7 to x8, but kept x7 on my system, I can no longer import a photo into either the timeline or the library in either x7 or x8. I get the crash, videostudio has stopped working.
windows 7 64 bit, all patches, etc. Standard jpeg photos, nothing unusual about them. It happens 100% of the time, doesn't matter if into a new, empty project, or an existing project.
1oldtymer
Posts: 9
Joined: Wed Dec 16, 2015 11:22 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS P8P67 LE
processor: Intel Core i7
ram: 8gb
Video Card: NVIDIA GTX 550 Ti
sound_card: ASUSTeK Computer 6 Series Chipset F
Hard_Drive_Capacity: 3 tb
Monitor/Display Make & Model: HP w2207
Corel programs: videostudio Ultimate x6,7,8.5
Location: USA

Re: x7 and x8 now crash when importing photo

Post by 1oldtymer »

OK, I found out (sort of) the reason: some jpegs must have something strange about them that confounds Videostudio, even though all my photo programs (and I have several) read and process the jpeg with no problem. So I opened one of the problem photos in Picasa, simply saved it under a new name, and presto, VideoStudio now has no difficulty.
User avatar
lata
Site Admin
Posts: 14280
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK
Contact:

Re: x7 and x8 now crash when importing photo

Post by lata »

Hi

It may be a problem with the exif details, extra details added by the camera could cause problems for video editors, re-saving the files as you have done may remove some exif details.

Did you set the camera to add extra details to the images.? GPS location, date taken etc?

Some images using Progressive rather than Baseline can also cause problems
New forum for PSP and VS users, register if you need help

https://psp-vs-forums.freeforums.net
Post Reply