Video Studio errors.

[madrussian]

I keep getting "Convert step got some problems" code 257:0:0

I looked at the windows error logs and found these 2 errors:

FIRST ERROR LOG

Log Name: Application
Source: .NET Runtime
Date: 1/19/2016 7:38:57 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ISCANDAR
Description:
Application: vstudio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF9F4076D40

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-01-20T00:38:57.000000000Z" />
<EventRecordID>20364</EventRecordID>
<Channel>Application</Channel>
<Computer>ISCANDAR</Computer>
<Security />
</System>
<EventData>
<Data>Application: vstudio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF9F4076D40
</Data>
</EventData>
</Event>

ERROR LOG 2

Log Name: Application
Source: Application Error
Date: 1/19/2016 7:38:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ISCANDAR
Description:
Faulting application name: vstudio.exe, version: 18.4.0.27, time stamp: 0x5654094d
Faulting module name: igdumdim64.dll, version: 10.18.15.4256, time stamp: 0x55a99cd4
Exception code: 0xc0000005
Fault offset: 0x0000000000126d40
Faulting process id: 0x25e0
Faulting application start time: 0x01d15319fec44ac2
Faulting application path: C:\Program Files\Corel\Corel VideoStudio Ultimate X8\vstudio.exe
Faulting module path: C:\WINDOWS\system32\igdumdim64.dll
Report Id: cd4118ab-72fc-4a20-91ca-098084cafd66
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-01-20T00:38:58.000000000Z" />
<EventRecordID>20365</EventRecordID>
<Channel>Application</Channel>
<Computer>ISCANDAR</Computer>
<Security />
</System>
<EventData>
<Data>vstudio.exe</Data>
<Data>18.4.0.27</Data>
<Data>5654094d</Data>
<Data>igdumdim64.dll</Data>
<Data>10.18.15.4256</Data>
<Data>55a99cd4</Data>
<Data>c0000005</Data>
<Data>0000000000126d40</Data>
<Data>25e0</Data>
<Data>01d15319fec44ac2</Data>
<Data>C:\Program Files\Corel\Corel VideoStudio Ultimate X8\vstudio.exe</Data>
<Data>C:\WINDOWS\system32\igdumdim64.dll</Data>
<Data>cd4118ab-72fc-4a20-91ca-098084cafd66</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I am at a loss as to what to do. I have uninstalled Visual Studio, shutdown, and reinstalled along with all update from Corel. I am running Windows 10 Pro 64bit. Cn anyone quide me here?

[aljimenez]

I'm sure we can help you but you need to provide more information. First, what steps led to this error: namely, what files did you insert in the timeline, what editing have you done, etc. the more you post about what VS was doing when this error happened the better we can help.

Please give the types of video and photo files you are inserting into the project, what filters/transitions, etc you have added. Again, while you have given lots of information, we'd need the details before this problem occurred.

[Ken Berry]

The reality is that we need that information that Al has requested. None of us here works for Corel. We are just users like you who volunteer our time to help other users. But none of us have any idea what those detailed error reports mean.