Corel PaintShop Pro X8 Service Pack 1

[The Pathfinder]

Update:

Just received the following from support:

Thank you for the information. I just wanted to let you know that I will be forwarding the information to our engineering team for further investigation. Once I hear back from them I will follow up with you.

So for the time being I would suggest you stick with the original build.

The support agent is one that I have worked with before and he has proven himself to be very helpful.

[JoeB]

@Pathfinder,

I guess it's just a matter of interpretation. To me (but not to you now that I read this post of yours) having text missing from a menu or directory (like the Navigation screen) seemed like one issue, and serious. Having text missing from a Selection dialogue box (like File Format Associations in your screenshot) would be another issue, also serious. Having some text missing from the splash screen would be another issue, quite minor as you yourself pointed out. Having the first two fixed would be important, the third one not so much because it wouldn't affect using the program.

Perhaps it's a lack of my programming savvy but I kind of thought that stuff written on menus would be a different operation from stuff on dialogue boxes and particularly on the splash screen which is more of an advert than a program necessity. So I guess I made the assumption that perhaps the worst aspects could be fixed independently. But seeing it from your perspective I can see that if a fix was made to return text to the menu items, for example, it would return it to dialogue boxes and the navigation screen so that would make it one issue only, so your perspective would be the correct one to take.

That said, it is good to have it clarified that you only have one issue, albeit not necessarily the same one that all others with your operating system have. And I notice that you didn't have adverse comments about the pushy advertising so assume that either you, like me, didn't see it as a bug but a marketing ploy, or perhaps you - again like me - don't even actually get all the pushy stuff that others have reported.

[LeviFiction]

JoeB usually, writing text is a single operation that is employed by multiple widgets and not each widget has its own text routine. Usually to do this the routine has to be flexible enough to take several different parameters and return a viable result. As such a single routine shared between several widgets can produce very different results for each of them depending on how they're implemented.

[JoeB]

Thanks for the info, Levi. I don't know much at all about programming and so I guess my thought processes just divided up the different text situations into different operations creating different issues that might be able to be solved individually. But a bit more consideration on my part might have helped me to take a less compartmentalized view of the situation.

I'm still perplexed by the fact that several people report that specific text problem and others don't seem to have it at all but have other problems. But also, based on what you say, the issue with the buttons disappearing on the brush palette when you start playing around with resizing the palette could also be part of a text issue, couldn't it? That is, if (and I stand to be corrected) the buttons are actually just text with a border and also produced by the original text coding operation implemented by a widget, then that would narrow down what does seem to be a separate issue to just the one text issue reported by @Pathfinder and several others. Just a thought.

[Cassel]

I have Windows 7, and one computer uses 64 bits the other 32 bits, and i don't experience any of those issues related here. I am experiencing a totally different bug, but it is apparently only ME, and on ONE computer, so it HAS to be due to the computer. I have a work around so i am happy with it.

So again, there are so many possible combinations of programs, systems, configurations, that it is unlikely that the engineers at Corel can test them ALL. It is sad, but it is a reality, in my opinion.

[JoeB]

I have Windows 7, and one computer uses 64 bits the other 32 bits, and i don't experience any of those issues related here. I am experiencing a totally different bug, but it is apparently only ME, and on ONE computer, so it HAS to be due to the computer. I have a work around so i am happy with it.

So again, there are so many possible combinations of programs, systems, configurations, that it is unlikely that the engineers at Corel can test them ALL. It is sad, but it is a reality, in my opinion.

Thanks for the feedback Cassel. And I, for one at least, do agree with your assessment of the situation. I've followed bugs in PSP from the Jasc days but this one, with the different manifestations on both different and similar OS configurations, has been the most perplexing to attempt to try to troubleshoot for me. So yep, sad but reality. That's just real life in the swiftly evolving digital age. Or should that be

[Bobby55]

Having opened a raw file in x8, Camera Raw Lab opened as expected. The advert caused a pop up page when moused over without clicking then X8 crashed. I recorded the restart and following crash as seen here as posted on Corel FB page.

https://www.facebook.com/bobby.lbb/vide ... 545925230/

[Simone Corel UK]

I'm currently looking into issue that Pathfinder described and I need more information.

I have sent a private message to all 3 users here who have the same issue. In case there are more customers affected, please send me a private message with your Corel account PIN, or e-mail that you used to register PSPX8. I will then contact you.

Thanks in advance!

[hartpaul]

Well here is something to cause more confusion.
I have a Toshiba Satellite Pro M300 laptop running Windows 10 Home, and another Toshiba Satellite Pro L50 A running Windows 7 Professional. I had PSP X8 installed on both. I cloned the hard drives twice, before I updated with the service pack 1.
I then attempted to duplicate the methods and see the results that others have been experiencing :
Note I have not uninstalled any of the later versions of PSP . It seems that uninstalling leaves some rubbish that has to be fixed with the cleanup tool. Why can't Corel incorporate that into the normal uninstall procedure?

Perfectly Clear (the version that came with X8 Ultimate) ran on both laptops in X8 32 and 64 bit versions with no crashing and no problems. Not really impressed with Perfectly clear as controls seem difficult and can do better with Edit mode.

Manage mode again text showed in all tests - no problems.

Raw dropped into work space opened up Camera Raw lab and showed the add as others have experienced, mouse over gave the full add and was able to click on each of the tabs and then return to the raw lab with no crashes or problems.

Adjustment layer (hue Saturation Lightness) was able to resize the dialog box horizontally and only a little vertically (not enough laptop screen room). No problems here.

Brush dialog box did not fill screen and was able to view the add and shut it down to just the text - again no problems .

I use Zone Alarm as Firewall and AVG free as virus checker.

Tested the Save As v Save and tried it in Adjust (where the notes said it reverted to normal after the first save in a session, but once again this refers to multiple save of the one image. Doing a Save with many images is again agonisingly slow with the extra steps. Will continue to use earlier versions for their streamlined Edit saves.

I also have another Toshiba Labtop with Windows 8.1 but have not tested it yet as most of the problems seem to be with Windows 10 and Windows 7.

So again in my systems no repeatable problems so far.

[JoeB]

I use Zone Alarm as Firewall and AVG free as virus checker.

I don't know if it matters but that is exactly my security configuration also, and I have no issues with installation of SP1 or running the program with SP1 except the one previously noted and worked around.

Tested the Save As v Save and tried it in Adjust (where the notes said it reverted to normal after the first save in a session, but once again this refers to multiple save of the one image. Doing a Save with many images is again agonisingly slow with the extra steps. Will continue to use earlier versions for their streamlined Edit saves.

Have you tried the Silent Save script posted by LeviFiction in the Scripting sub-forum? You could bind it and make it a replacement button for the present Save button and then perhaps feel more comfortable working with X8 (if that is the main reason you're continuing to use earlier versions).

So again in my systems no repeatable problems so far.

It's helpful that more people who do not have issues with SP1 are posting with their experience and platforms. As with any product, it is normal that those having problems make those problems known and those without problems aren't often heard from. This tends to lead to the assumption that the issues are likely being experienced by all or most people using the platforms of those having issues, perhaps causing too much focus on that by the troubleshooters at Corel. These latter posts make it seem less probable that it is OS specific, or at least solely OS specific.

[edadk]

Saw your message but was unable to reply.

I'm currently looking into issue that Pathfinder described and I need more information.

I have sent a private message to all 3 users here who have the same issue. In case there are more customers affected, please send me a private message with your Corel account PIN, or e-mail that you used to register PSPX8. I will then contact you.

Thanks in advance!

[trueblue]

I downloaded and installed the service pack a few days back, as soon as I used it to run perfectly clear plugin, the program stopped running and had to close. eventually I had to reinstall psp.
Today it advised me of the update , I allowed it and here we are again. program stopped and needs to close.

If it ain't broke DON'T FIX IT!

I have no problem with perfectly clear and having the SP1 installed. In fact, all my plugins work as they should.
Methinks it's not a PSP issue but more a PC issue.

[pdxrjt]

I've also had no problems using plug ins with SP1 installed. Have used those included with the program and a number I have purchased. Sounds like quite the conundrum. Good luck sorting it out

[Bobby55]

I have no problem with perfectly clear and having the SP1 installed. In fact, all my plugins work as they should.
Methinks it's not a PSP issue but more a PC issue.

Is your perfectly clear v 1.7.1C.....as I stated, this version from x6 worked perfectly fine with x8 until the update, the later versions from Athentech also work. However this was suggested

...... If you tried to apply the Perfectly Clear version that bundled with PSPX6 and make it work with PSPX8, it might introduce unexpected problem since the Perfectly Clear bundled with PSPX6 is old. Also, we work a mechanism to ensure the vision is only workable with PSPX6.

As there are no other issues with any software on my pc, this mechanism if it is the case, was introduced with the update, and not before.

[The Pathfinder]

Based on an email I received last night from Corel Support it would appear the missing text issue may be Windows 7 and nVidia GT/GTX Video Card specific. Which is actually good news for those with this issue as it should be fairly easy to resolve. While its only a small minority on this board I would think there are many out there with Windows 7, a nVidia GT/GTX card and PSP x8 SP1. I will continue to monitor this forum and will post anything I get directly.

But after spending some time this weekend with Lightroom/Photoshop I think that it is my choice going forward. I had a great run with PSP and it is most certainly easier to use than PS but Lighroom is exactly what I need for processing RAW and its mobile apps and synchronization across these devices is simply awesome.

I have great hope that Corel will realize what they have in PSP and just how much greater it could be if they invest in it.

If I could have a stable version of PSP that included the additional feature set that Lightroom offers and all without having to pay monthly I would certainly be all in.

Stability across all hardware should be priority number one, I had purchased X8 and was happy with it, the bug inserted via SP1 and the initial lack of support is what caused me to look elsewhere and find another product to meet my needs.

Thx