Corel PaintShop Pro X8 Service Pack 1

Corel Paint Shop Pro

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photodrawken
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by photodrawken »

JoeB wrote: @Photodrawken seems to have the most problems ....
???
I suggest you carefully read what is written before posting comments.

FYI, I stopped using PSP over two years ago when I discovered PhotoLine. In fact, when I bought a new computer a few months ago I never bothered to install my copy of PSP X5, and never will....
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by The Pathfinder »

Joe B let me be the first to say congratulations on having SP1 work for you, if I interpret correctly what you are saying I and others are simply in the minority. However I don't think you can judge the total number of people having either the same or different issues by this forum that would be foolish. I can assure you that the day you move from the group of people that it works for to the group that it does not you will have an entirely different perspective.

SP1 works fine on my laptop but not so much on my desktop I still see this as my problem since the other 50 programs that are installed on both my laptop and desktop seem to function just fine as did PSP X8 before SP1 was released. So in my case could I have just loaded X8 pre-SP1 sure but the nag screen telling me to upgrade tends to be a constant reminder that the software I paid for cannot be upgraded due to problems beyond my control.

What I do know is that after over a week wait tech support contacted me today and finally asked that I supply some meaningful data that might lead to them figuring out the problem and hopefully providing a solution so that those of us in the minority can be in your position with a working copy of x8 WITH SP1.

I again thank those of you that have been so kind to offer assistance on this board, I wish everyone that posted here had that same mentality.
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by Bobby55 »

Joe B is missing the point.
The in program marketing ads are an annoyance and in your face, acceptable maybe in shareware but they should not be present in a paid for licenced application, even more annoying when you already have the advertised items! The "shop" should be hidden in help for those who wish it.
As for the vanishing text and jumping boxes you do not encounter, maybe if you moved from win 8.1 to win 10 you would see more issues, I had no problem with win 7 on the same machine I am currently using.

Back to the issue
I have noticed that the suggestions I received from tech support are somewhat outdated (mainly for X5) and as in the case of my plugin issue, contradictive as was proven in a previous posting, they certainly do not address the combination of X8 with Win 10 and as the problems reported are now being submitted to the developers who created the patch in the first place, it's plain there were problems that needed sorting before release.

From now on I will no longer be updating my versions of Corel software, I just wish the update had been released during the 30 day money back period. Maybe as a goodwill gesture Corel will offer me a refund :|
Last edited by Bobby55 on Fri Jan 08, 2016 6:45 pm, edited 1 time in total.
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by Joelle »

photodrawken wrote:
JoeB wrote: @Photodrawken seems to have the most problems ....
???
I suggest you carefully read what is written before posting comments.

FYI, I stopped using PSP over two years ago when I discovered PhotoLine. In fact, when I bought a new computer a few months ago I never bothered to install my copy of PSP X5, and never will....
--
Hmm, interesting .. if you don't use PaintShop Pro, might I enquire why you are still commenting on the software.
I don't go to Photoshop (or even PhotoLine) forums and tell them what's what.. I don't use their software.

PSPX5 is an excellent version by the way, but of course it all depends what the user uses an image editor for..

:-)

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Re: Corel PaintShop Pro X8 Service Pack 1

Post by JoeB »

photodrawken wrote:
JoeB wrote: @Photodrawken seems to have the most problems ....
???
I suggest you carefully read what is written before posting comments.

FYI, I stopped using PSP over two years ago when I discovered PhotoLine. In fact, when I bought a new computer a few months ago I never bothered to install my copy of PSP X5, and never will....
Sorry, I mis-spoke! I meant @Pathfinder. I think my older brain remembered it started with a P and just popped your name out. I will edit my post accordingly.
Regards,

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Re: Corel PaintShop Pro X8 Service Pack 1

Post by MarkZ »

I'm one of the lucky ones who has not experienced problems with SP1 with Win 10. I sympathize with those for whom PSP has stopped working.

For Corel or anyone in the software business it must be an incredible challenge to have the software work for all platforms and all combinations of hardware and software that the users may have installed. The development team needs a blend of a quite a number of skills. There seem to be too many bugs (such as the SP1 problem and installation issues) cropping up in PSP and I often wonder if the team employs all the skills needed.

Regarding the unwanted advertising and messages, that requires no technical skill but it does need skills in customer relations. The complaints about this issue have been aired here for years. Are the complainers being written off as a tiny minority that does not matter? How about steering the effort put into developing unwanted features into solving bugs.
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by JoeB »

Bobby55 wrote:Joe B is missing the point.
The in program marketing ads are an annoyance and in your face, acceptable maybe in shareware but they should not be present in a paid for licenced application, even more annoying when you already have the advertised items! The "shop" should be hidden in help for those who wish it.
As for the vanishing text and jumping boxes you do not encounter, maybe if you moved from win 8.1 to win 10 you would see more issues, I had no problem with win 7 on the same machine I am currently using.
I don't think I'll change to Win 10 just to experience the issues. :-) Actually, though, after another careful look at the posts, it appears that the only people posting in this thread that use Win 8.1 are me and @azakihun. And, like me, the only issue she seems to have with SP1 is the problem with the advert on the brush palette and the buttons disappearing when resizing that palette, which I already addressed in my previous post. Not sure if she has other "in your face" advertising as reported by you and others, but all I can say is that I don't have that - and as I don't shoot RAW I don't have Aftershot.

So, forgetting about the advert annoyance some people experience (which isn't a bug but an ill thought out marketing strategy IMHO), it appears from your posts (unless I missed something) that SP1 actually worked for you except with the Perfectly Clear plugin on your Win 10 system. And MarkZ, with a Win 10 system, apparently has no SP1 bug issues. In fact, it appears that just about all of the other bugs are with people using variations of Windows 7 64-bit (Ultimate, Premium, Professional, Home). If I have all that info correct, then it at least appears on the surface that the patch is "optimized" (for want of a better term at the moment) for Win 8.1, works for the most part with Win 10 (except for your plugin issue, and maybe MarkZ hasn't tried using the plugin), and has the most compatibility issues with Win 7.

If that's the case then it's not "system specific" in the normally used sense of that term but relatively OS specific (i.e., works with 8.1, mostly works with 10, doesn't play very well at all with Win 7) and that does indeed show a lack of sufficient testing with various OS's by Corel and they need to address it.

The reason for my previous post was, in fact, because of some confusion - for me as well as others - based on different people having different issues with the same patch. So it was an attempt to consolidate what actually worked (which seems to be SP1 on Vin 8.1 from present evidence) to help troubleshooting by narrowing down the issues to situations where things didn't work (which seems mostly with Win 7 using present evidence. Even then, Win 7 users experience different issues. @Heavysteel (Win 7 Ultimate) can't even install it in the first place. @Pathfinder and @elardubu (Win 7 Pro and Premium respectively) have similar issues with the patch. On the other hand, @gbotes, also with Win 7 Professional, apparently had no bug issues, just extremely annoyed by pushy advertising. @Karebai seems to be the only other poster here with Win 10 and SP1 issues, but different from yours I believe. MarkZ, on Win 10, has no SP1 bug issues.

It is these inconsistencies that point to some sort of system specificity, but overall it does appear that Corel has to first do a lot better testing with various operating systems before releasing patches, and get this patch tested and fixed first for all of you with issues.

And I definitely understand the annoyance of the advertising, an issue I luckily only have a minor instance of compared to others as per my previous post. As a long time marketing consultant I cannot imagine how Corel's marketing people would not have realized how annoying being so pushy would be to users. I can maybe see it in their trial releases, although even then wouldn't recommend it because it's taking a big risk that people might think they'll experience the same thing with a registered product and not purchase it. On the other hand, some software trials (smartphone apps come to mind) with ads specifically tell users that registering the product will remove the ads, so that could be a consideration with trial programs trying to promote things like add-ons that provide added value to the program.
Regards,

JoeB
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by JoeB »

photodrawken wrote: FYI, I stopped using PSP over two years ago when I discovered PhotoLine. In fact, when I bought a new computer a few months ago I never bothered to install my copy of PSP X5, and never will....
I have to agree with Joelle's post. Having read many of your posts in various threads I was aware that you were a PhotoLine advocate but was not aware that (a) your last experience with PSP was with X5 and (b) that was over 2 years ago and you hadn't used it since. The impression left (to me, at least) was that you still used PSP to some degree even if you preferred PhotoLine for most of your work. The revelation that you are not, in fact, a PSP user, haven't been one for more than 2 years, and never intend to be one again, now makes it appear that your main purpose in posting to these forums is to push PhotoLine.

While, of course, anyone can register as a member on this forum, I suspect that most people posting for help with issues they are having with the program would like to have those issues addressed by members who have at least some recent experience with PSP rather than someone who hasn't even touched it in over 2 years. After all, the purpose of the forum is for members to try to help people with their use of PSP, not to try to deter them from using the program in the first place. JMHO, of course.
Regards,

JoeB
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by photodrawken »

Joelle wrote: [if you don't use PaintShop Pro, might I enquire why you are still commenting on the software.
Actually, my comments in this discussion thread have been to the general issues of experiences with Corel products, and to the general questions (first raised by others) of exploring alternatives to PSP.

I don't remember commenting on PSP itself over the last years, except for expressing mild surprise that it can't save an image as a PDF....
Last edited by photodrawken on Fri Jan 08, 2016 8:55 pm, edited 1 time in total.
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by photodrawken »

JoeB wrote: Having read many of your posts in various threads
...
I suspect that most people posting for help with issues they are having with the program would like to have those issues addressed by members who have at least some recent experience with PSP rather than someone who hasn't even touched it in over 2 years.
Wrong, again. If you have read my posts in this forum, then you should have understood that I don't address questions about solving issues with PSP. My comments have been exclusively related to general image editing, applicable for any image editing program.

When I've mentioned using PhotoLine, it's in the same vein as others who have mentioned also using Photoshop, or RawTherapee, or XnViewMP, or Topaz Labs softwasre, or DxO, or .... In other words, many people don't limit themselves to using one and only one program.

When someone states (without any prompting from me) that they intend to abandon PSP in favor of Adobe's products, I think it's a genuine service to make them aware that they can save beaucoup money by not paying a perpetual monthly rental fee to Adobe, if the features of PhotoLine suit their needs.
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by J Rosenfeld »

JoeB wrote:If that's the case then it's not "system specific" in the normally used sense of that term but relatively OS specific (i.e., works with 8.1, mostly works with 10, doesn't play very well at all with Win 7) and that does indeed show a lack of sufficient testing with various OS's by Corel and they need to address it
Here Win 7pro SP1 64 bit, I observe none of the issues mentioned in this thread with PSPX8 SP1, either its 64 bit or its 32 bit versions (the latter only used with some old 32 bit only plugins).
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by JoeB »

J Rosenfeld wrote:
JoeB wrote:If that's the case then it's not "system specific" in the normally used sense of that term but relatively OS specific (i.e., works with 8.1, mostly works with 10, doesn't play very well at all with Win 7) and that does indeed show a lack of sufficient testing with various OS's by Corel and they need to address it
Here Win 7pro SP1 64 bit, I observe none of the issues mentioned in this thread with PSPX8 SP1, either its 64 bit or its 32 bit versions (the latter only used with some old 32 bit only plugins).
Thanks for your feedback with this info, particularly because Win 7 users seem to have reported the most issues. Every bit helps, and your info (and that of MarkZ, for example) do continue to point to the problem being at least partly system specific in the usual sense of the term, although this could be exacerbated by the patch also not having been rigorously tested on various operating system platforms. As I have said in several posts, it is MHO that the problems are to at least some extent system specific, regardless of OS, as evidenced by people with the same OS having either no issues at all or having different issues than other people have using the same OS.

It would be interesting to hear from more people who are not having issues and what platforms they have X8 SP1 installed on.

If Corel would come out with a new patch that is rigorously tested on various OS's, then we might be able to see if it corrects most issues and if any remaining issues are experienced by a very few people and likely only system specific.
Regards,

JoeB
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by brucet »

I haven't upgraded to x8 for one simple reason. (And I have ever since Jasc days). These posts. Simple matter is that before I take the next step I, like many others do, I do my homework. If that homework involves a lot of negative posts then it's only natural that we become suspicious and start looking else where for alternatives. Simply a matter of being gun shy.

A couple of other comments. First it would be in Corels interest to be much clearer on what systems/requirements PSP has been tested on. If Corel was to do this then they can justifiably step back when someone steps outside those specifications. I can not even begin to imagine the multitude of combinations of systems and software that can or does run amok on some computers. Simply a matter of documenting which systems are 'guaranteed'. Of coarse with a caveat re other software such as firewalls etc.
Second I think we all, including Corel, need to realise that the day of a one program does all solution is not for everyone. Most, if not all, of us on these forums use more than one program to achieve our goals.
As stated I have have been a PSP user forever. However now I simply can't afford to put all my eggs in one basket. As each version of PSP gets released more and more issues arise. And at the same time more and more options become available. I will continue to use PSPx7 as my main editor simply because of the time and learning curve involved with a change. But that being said I have downloaded Photoline. And have found many attractive features with Photoline. So as I have with Topaz plugins, Nikon's NX-D, QImage and others. My tool box is full of specialised tools.
Corel is between a rock and a hard place at the moment. The more it tries to be a one stop tool box the more likely they are to introduce 'bugs' and annoy users. Each one of those users pass on their experience to other potential users. It's in Corels interest to step back and have a hard look at their testing and their PR systems. If they don't then more and more users will be like me and start looking around for green pastures.

regards
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by JoeB »

photodrawken wrote:
JoeB wrote: Having read many of your posts in various threads
...
I suspect that most people posting for help with issues they are having with the program would like to have those issues addressed by members who have at least some recent experience with PSP rather than someone who hasn't even touched it in over 2 years.
Wrong, again. If you have read my posts in this forum, then you should have understood that I don't address questions about solving issues with PSP. My comments have been exclusively related to general image editing, applicable for any image editing program.
No, not necessarily wrong at all. In my statement that you quoted I specifically refer to people "posting for help with issues they are having with the program, meaning PSP", not to people who have questions about general image editing. In the latter cases, most posts are with regard to how to achieve certain results when editing an image (what I am assuming you mean by "general image editing") but their queries are with regard to doing it specifically with PSP tools. And the actual way to achieve those results with PSP are not applicable for any image editing program, because different programs have different tools or, when the tools are similar, they often have different names, are found in different menus, etc.
photodrawken wrote:When I've mentioned using PhotoLine, it's in the same vein as others who have mentioned also using Photoshop, or RawTherapee, or XnViewMP, or Topaz Labs softwasre, or DxO, or .... In other words, many people don't limit themselves to using one and only one program.

When someone states (without any prompting from me) that they intend to abandon PSP in favor of Adobe's products, I think it's a genuine service to make them aware that they can save beaucoup money by not paying a perpetual monthly rental fee to Adobe, if the features of PhotoLine suit their needs.
Your intentions might be fine but, like Joelle, I find it a bit strange. I own Photoshop CS6 but haven't had a need to use it for anything I do since I moved from Jasc's PSP9 to Corel's X7. And because I don't use it I haven't felt the least inclination to peruse the Photoshop forums (or any other forum dedicated to other photo editing programs) looking for posts from people who intend to ditch PS so as to advise them where they might find something that they could use as a replacement, or looking for posts from people who use PS (or another program) but want - or seemingly could use - advice as to better or less expensive add-ons, etc. As a user of PSP it just seems natural for me to provide that help in the forum dedicated to the program I do use with other PSP users and giving that advice to them when I run across their queries and I might be able to be of help. It just doesn't seem natural for me to post in forums dedicated to programs I don't even use and to provide advice in those forums, which is likely available anyway from actual user members (as you even mention is done here by other members who actually use PSP).

However, to each his or her own, as they say. :-)
Regards,

JoeB
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Re: Corel PaintShop Pro X8 Service Pack 1

Post by The Pathfinder »

JoeB wrote:
photodrawken wrote:
JoeB wrote: @Photodrawken seems to have the most problems ....
???
I suggest you carefully read what is written before posting comments.

FYI, I stopped using PSP over two years ago when I discovered PhotoLine. In fact, when I bought a new computer a few months ago I never bothered to install my copy of PSP X5, and never will....
Sorry, I mis-spoke! I meant @Pathfinder. I think my older brain remembered it started with a P and just popped your name out. I will edit my post accordingly.
Really the missing text is my one and only problem this gets me the title of "seems to have the most problems" in your mind?

I will reiterate was was previously stated "I suggest you carefully read what is written before posting comments."

I am not the only one with the missing text issue..we are a minority but we still need a solution.

OK on with where we are at:

Support had me send my Directx and Msinfo32 reports late yesterday, no word yet if this provided them a clue to the source of the problem.

I did also get a PM from Joseph Lin asking that even through I made the move to Adobe CC I assist them to figure the root cause the answer was yes.

I will try to keep everyone updated on what I learn and if support finds a solution, those of us in the minority must stick together :D
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