elardubu wrote:I have experienced exactly the same installation problem as The Pathfinder (loss of text in dialog boxes and palettes). Haven't contacted support yet. What did they tell you The Pathfinder? Are they going to fix SP1? Until notified, I'm sticking with original X8.
I have emailed them more information and more screen shots of the problem and they have not replied...not really happy with the complete lack of response.
Seems to me they knowingly released a buggy service pack.
I'm having the same experience over here. X8 worked fine until I added the service pack, then the loss of text problem came up. Support has not replied to this issue and I see that people are having the same problem. I've uninstalled and gone back to my original version of X8 and that's working fine.
Sorry I purchased the latest version at this point, X7 was just fine.
I think tech support are out of their depth with X8 (mind you, on a wet pavement they appear to be out of their depth!), the pop up ads are back when turned off and the folder removed as instructed... I've received and replied 3 times to the same email.
I do find the menu text take a while to propagate when first opened but it does eventually appear. X6 is just the same on my win 10 64 bit machine. I think it's the "fast" 64 bit version which is slower than the 32bit ( I can't test the theory as I cannot install both versions of X8 as I could with X6)
I'm really disappointed with Corel and should have gone for Adobe instead of wasting my money on X4 X6 & X8 over the years.
Lesson well and truly learned!
Bobby55 wrote:I'm really disappointed with Corel and should have gone for Adobe instead of wasting my money on X4 X6 & X8 over the years.
Lesson well and truly learned!
Yeah - I understand that feeling. Here in SA, there is an Afrikaans saying: "Goedkoop is duur koop" - meaning that what seems to be cheaper is usually more expensive down the line.
Although X8 in its initial release is working fine for me since I uninstalled the service pack and reinstalled X8, this experience and the user comments I'm finding scattered over the forums and web is causing me to have second thoughts about PSP too, although generally I don't like to be too negative about such things - all software has bugs, I've never used anything that didn't. It's just a matter of deciding what you can live with. I've also never used Photoshop, so I dunno what issues it may have in its turn, and I'm pretty sure it will. I will stick with PSP for a while longer at least, and give Corel time to sort out the issues - especially as I'm a PSP newbie and don't have the years of experience with it that you and most of the others on the forum have. Also, it did entail a fair cash outlay for me with the exchange rate for ZAR's being what it is, so I need to get some return on investment. and finally, because I use PSP for photo editing, and depend heavily on third-party plugins, I'm fortunate compared to those who use PSP for other types of graphics needs and so I can afford to wait and be patient.
EDIT: (at 22:06 SA time) Actually, I'm gonna backtrack on what I said above about waiting. I've just checked out Adobe's "Photography" plan, and it seems very reasonable - perhaps I just didn't see this option when when I last checked it out at the beginning of last year. It won't hurt to add some more knowledge and skills to my repertoire
There comes a time when circumstances force one to look for other options. My frustrations and disappointments with PSP and Corel (dating back to X2 and subsequent versions) led me to look at other programs.
Due diligence means looking at many programs, and when I tried PhotoLine I found it to be truly amazing. All I'm saying is that it should definitely be one of the options you consider.
Ken Yes, I think it can be eeeeeasily done...
Just take everything out on Highway 61.
photodrawken wrote:Due diligence means looking at many programs, and when I tried PhotoLine I found it to be truly amazing. All I'm saying is that it should definitely be one of the options you consider.
I have read the user problems with Paint Shop Pro x8 and now I know why I am here reading this particular post. I recently purchased a Wacom Intuos Pro medium. The software bundle that comes as part of the purchase included Paint Shop Pro x8. I installed and registered the software and everything appeared fine, but now I get the update Popup continually nagging me to install SP1. When I try to update I get the following error. ((no update of your installed software is required at this time))! I currently am running version 18.0.0.120. I know I can turn off auto updates and remove messages, but I figured let's see if Corel has improved. Now I have come here to investigate because Corel is not answering. I see that it is probably best that I cannot install SP1. I have all but given up on Corel since version x5. The newer versions focus on silly upgrades such as the smart move tool. Anyone with a bit of a magic wand and clone brush experience can accomplish these trivial task in pretty short order. Corel needs to focus on a solid platform and quit breaking what worked in the past. Jasc updates seemed to always improve Paint Shop Pro. Since Corel has taken the helm things have gone from worse to are they even listening? One option which Corel removed way back to version 10 was locking toolbars. I hate trying to adjust values and accidently undocking toolbars on occasion. Working with batch files is a nice addition, but really? I can get that feature with free versions from competitors. Several 3rd party plugins no longer support Paint Shop Pro. Advertising windows that won't go away when you select do not show message and silly pointless upgrades has proved to me that Corel has no real future for Paint Shop Pro. One day it to will be collecting dust as is (Photo Impact) when Corel took over. To bad I use to love Paint Shop Pro for the easy use minus all the complicated features of Adobe Photo Shop. Bottom line. If you want quality you are going to pay for it.
Attachments
The never ending nag screens which you cannot removed even when you check (Do not display this message again)
I've tried a bunch of programs including some touted on these pages. All of them have flaws, aren't perfect and generally have poor support. For pixel editing, PSP is for me the cheapest, best and easiest to use. Does it have faults, sure..... so does everything else. The screaming about the latest LR update was historic. If you don't like PSP I hope you all find the programs of your dreams.
Last edited by pdxrjt on Fri Jan 08, 2016 12:17 am, edited 1 time in total.
Adverts for Corel products when you close PSP don't bother me.
Once I made contact with Corel about my inability to upgrade to SP1 their response floored me. What did Lou not understand about I cannot install the SP1 update? I informed Lou that the link provided is the same link I have tried every other time the update failed. I have uninstalled/reinstalled etc.....
Hi Heavysteel,
Thank you for contacting Corel Customer Support. My name is Lou, and I have been assigned to your case ##########.
I understand your situation. Kindly download and install the SP1 update from the link below. Thank you. http://www.paintshoppro.com/en/support/updates/
I'd like to inform you that your product was not registered in our system. Kindly send me the product version, edition and the serial number of your product, so that I will register it on your behalf.
I hope this email was helpful on your part. Kindly notify us immediately about the update of your issue. Thank you for using Corel product.
Please do not hesitate to contact us with any further questions.
Regards,
Lou
Corel Customer Support Services
To top matters off my copy of Paint Shop Pro 8 has in fact been registered at Corel's Website as seen in the attachment. WOW..... these folks are like wind up recorders reading screen prompts. Lou understood nothing and addressed none of my concerns.
It is with actual sadness that I am throwing in the towel on PSP, have been using PSP since it was JASC and have had a few bumps with some of the releases but all in all I really liked the product. My recent upgrade to X8 Ultimate has been very bumpy and was initiated by my purchase of a Panasonic ZS50 so I could get back into photography and shoot RAW. The first bump was that aftershot does not support the ZS50 even though it has been out well over a year and half, the frustrating part was that a request to support on when it might be supported resulted in a “we have no idea type of response” but I pushed forward and solved the problem by spending additional money to purchase DxO OpticsPro 10. I was content using DxO to process the RAW and PSP for any additional needs even though I found the work flow to be a bit cumbersome. Then SP1 happened and my installation of PSP became unusable. I created a support ticket and waited 3 days for the reply I tried what was suggested which amounted to no solution at all. I provided more information and screen shots to support on 1/29 and as of today have received no further assistance what so ever. As documented here I even took it upon myself to try and find a solution but in the end I could not fix it on my own. The lack of support is what ultimately drove me away, I should note that Joseph Lin reached out to me in a PM stating he would assist in getting support but still nothing. I requested and received a refund and am now moving over to the Adobe Creative Cloud Photography Plan.
A sincere thank you to everyone here that tries to help, unfortunately I think Corel relies on its users to provide support instead of providing the level of support that their customers deserve. I would like to think that losing a long term customer would matter to them but I just don’t think it does.
In my searches for a fix I came across a statement that at the time I though was a little over the top but now I have to say I think it holds some truth.
Corel where great programs go to die a slow agonizing death.
The Pathfinder wrote:Corel where great programs go to die a slow agonizing death.
I hate to say it, but I think this quote holds some weight. I hope that Corel does sort this all out, but if you review all of the past Corel upgrades to Paint Shop Pro you can see the trend quite clearly. I have tried every version since Corel took over and version x5 is the only one that I still go back to. I had very few problems with it and most plugins still work with some minor work around.
I'm another very nervous user of PSP. I have been a user since Jasc days. I simply can't afford to have a program that 'seems' to be getting more unreliable every version. I'm still using x7 and tooooo scared to move up to x8. I have a huge assignment to get through and the thought of fighting an unreliable program scare the %$#@ out of me.
I've downloaded Photoline and have found it solid if somewhat behind the times with the UI. But fast? Try an Adjustment Layer that appears before you have time to look at the screen.
I'll keep using PSPx7 but Corel I'm not going any further until I'm sure you are genuine about support and reliability. In the meantime I'll spread the risk by using PSP and Photoline. I simply can't afford any of the above related issues.
As a side note I dropped AfterShotPro and have never regretted it for a second. Will PSP be next?
I have just finished testing X8 64-bit with the SP1 patch on my WIN 8.1 system for ALL of the issues raised by the 6 or 7 people that have posted issues. @Pathfinder seems to have the most problems, with a few others having one or two of the same ones (but not necessarily the same ones among them), and several other having different issues.
I do not have ANY of those issues except one, and it is kind of a partial issue.
So I don't have problems with menu text not appearing or only partially appearing, menu items jumping around, crashes using Perfectly Clear plugin, feathering when following the steps outlined by @karebai's (who reported a feathering issue). I don't see any difference in Adjustment Layers dialogue sizes from prevous versions, I don't get popup ads of any sort, nor Update Helper popping up as reported by LeviFiction (I don't ever see it, but then I disabled it immediately after installing X8 and made sure it was disabled after the patch, as I do with Adobe and all programs that install these annoyances). In other words, X8 with SP1 works as advertised on my system.
The exception mentioned above didn't prove to be really a bug but a marketing implementation, mostly fixable by me anyway. That is the issue reported by @azakihun and @Bobby55 where there is an advert at or near the bottom of the brushes shapes dialogue. First, I can only see that advert with the Paintbrush and Clone brush dialogue. It has a thumbnail advert which, when clicked, brings up a sales pitch. And @azakihun pointed out that resizing the dialogue (dragging the edges to make it wider and/or taller) causes the OK and CANCEL buttons to disappear.
So first, step 1 is just don't click on it and you won't get the sales pitch. But you still have the thumbnail. As another poster said, you can click the arrow in that thumbnail's space to hide the thumbnail, but not worth the effort because the next time you reload PSP the thumbnail will be back in place. So in one way or another you are going to be stuck with that thumbnail advert, but it's not a popup, just sits there near the bottom.
However, losing the buttons when resizing seems like an issue, but easily worked around. I lost them when resizing, and in fact the dialogue items kind of jumped around a bit while I was dragging the dialogue box bottom edge to make it longer. But then I closed PSP and re-opened and did it again. This time no jumping around and I resized to a size I liked as a default and the buttons did stay in the dialogue just below the thumbnail advert. Closed and re-opened, advert still there, buttons still there, and dialogue box remained at the size that I had resized it to.
So for those 2 brush choices you are likely stuck with the thumbnail advert, but the buttons and your preferred size should be good with a couple of tries. It might be a bit buggy to set it, but otherwise once set it works for me. And the advert itself isn't a bug but deliberately inserted as a marketing tool. It may be annoying to some but doesn't get in the way of anything and isn't a popup.
As well, maybe people aren't aware that you don't really need the OK or CANCEL buttons anyay and I don't use them. If you double click the shape and size icon you want for the brush it changes the brush and closes the dialogue. I find double clicking to get the size/shape I want to be faster than a single click on it and then moving down to the OK button and clicking it. Your preference. And If you want to cancel the dialogue without choosing a brush you can just click the red X at upper right of the box.
So this post is just to say that everything else works 100% on my system with the patch, and I get no popups of any kind at any stage. @karebai's problems are with a laptop but the posts don't say whether or not he has a desktop and has the same issues on it. I'm in the dark on this with @Pathfinder as well. But given the diversity of issues (not the same ones for everyone) and the relatively few people who have them, it still shows indications of being system specific issues. That isn't to say that Corel couldn't improve the compatibility of PSP X8 SPI, just that it isn't easy to do when the complaints are a small set of users and the complaints aren't necessarily consistent among the users and the systems of the users.
Last edited by JoeB on Fri Jan 08, 2016 5:47 pm, edited 1 time in total.
