Videostudio X8.5 "Installer Not Completed" Glitch

Moderator: Ken Berry

Post Reply
Klindar
Posts: 24
Joined: Wed Feb 13, 2013 11:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS P77 Deluxe Gen3
processor: I7-2600K
ram: 16GB
Video Card: AMD Sapphire 6970
sound_card: Realtek High Definition
Hard_Drive_Capacity: 3 TB
Monitor/Display Make & Model: Dell U2711
Corel programs: Paintshop Pro Ultimate, Video Studio
Location: Calgary, Alberta / Canada

Videostudio X8.5 "Installer Not Completed" Glitch

Post by Klindar »

VS is my favorite video editor by far but once in awhile with a new version you get this problem during installation:

Following copy of the installation files to work space auto-launch of the installation fails in one of two ways:

1 - Setup briefly appears, then disappears. Installation has failed.
2 - Setup proceeds until the DirectX setup completes, then you get a message "Installer Not Completed -9" and you are dead in the water again. Re-booting does not help nor does "Run as Administrator.

After fooling with this for a couple of hours I discovered the workaround: go to where the installer files were initially written. Find "Setup.exe" and launch it manually using "Run as Administrator". Works for me. Hope this helps someone else. Easy when you know how but maddening until you discover it.

Best wishes,
K
User avatar
lata
Site Admin
Posts: 14280
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK
Contact:

Re: Videostudio X8.5 "Installer Not Completed" Glitch

Post by lata »

Hi

Thanks for that info, I am sure it will help others.

Strange how most do not have any problems yet other users simply cannot install at all?
New forum for PSP and VS users, register if you need help

https://psp-vs-forums.freeforums.net
User avatar
zaphodikus
Posts: 288
Joined: Wed Jul 09, 2014 9:23 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ROG-X570-F-Asus
processor: AMD 3950 - 16 core
ram: 64Gb
Video Card: AMD RX 6700
Hard_Drive_Capacity: M2 1TB
Monitor/Display Make & Model: 4K BenQ
Corel programs: VS 2023 Ultimate, Painter 2020
Location: United Kingdom, Cambridge
Contact:

Re: Videostudio X8.5 "Installer Not Completed" Glitch

Post by zaphodikus »

In Windows 8.1 the requirement to "elevate" comes in, since the system ads some annoying security. The run as administrator trick becomes necessary if you install any program that is not called setup.exe and it happens to install a driver or service. Windows has some clever code to decide to go all admin on you; or not, and naming a file xxxxinstallxxx.exe will also help. But "Run as administrator" is a fair trick to try whenever a program install or launch fails no matter what.
Post Reply