Activation problem after upgrading 2.3.0.99

[fukapon]

Hi.

I face an activation problem.
ASP shows a following message after I upgraded ASP to 2.3.0.99.
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AfterShot Pro 2
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Sorry, the serial number you are using has already been submitted the maximum number of times for Activation.
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What can I do to solve the problem?
ASP 2.2, before upgrading, was correctly activated. And then I just upgraded. I don't know why the problem occurs.

I confirmed the problem on:
AfterShot Pro 2.3.0.99 64bit
Windows 10 Pro (1511) x64

[Ken Berry]

FWIW, as someone who has also had registration/activation problems with ASP for both versions 1 and 2, I have referred your problem up the line at Corel for their attention. Hopefully they will get back to you either here or directly.

[Alex Brazeau]

Hi fukapon, sorry to hear about the troubles with registration. I've passed your note onto our team and we're looking into the issue with the license key. In the interim, I've sent a PM that should help solve things for you.

Please let me know if you have any questions. Cheers.

*Edit: I see I cannot send you a PM. When you have a moment, please send me a PM so we can discuss a solution. Thanks.

[Ken Berry]

Alex -- what happened when you tried to send a PM? I just tried sending one and it came up with fukapon's address without any difficulty...

[Alex Brazeau]

what happened when you tried to send a PM?

Tried sending a note from the message center, entered username alright but when pressing send it said "this user has disabled the messaging function" (or something similar to that effect). Also not seeing a PM option on the right under his name here in the thread.

I have a few follow up questions from our dev team as we work to sort this out, but will hold onto those until we can PM as one includes disclosing the serial number.

Thanks.

[Ken Berry]

That *is* strange. I have sent him a PM now without any apparent trouble, telling him of your interest in contacting you. I'll let you know if he responds...

[Alex Brazeau]

Much appreciated, Ken. Thanks again.

[fukapon]

Thanks! I've sent PM to Alex.
I hope the problem will be solved.