install window to small to click agree!

[AndyF]

Greetings from the UK Uwe2310!

Your recommendation is exactly what tech support just told me to do. I'm using windows 10 and I don't quite get the same options as you (or tech support) have described. I believe on windows 10 the equivalent option is at 1) right click desktop, 2)Display Settings -> "Change the size of text, apps, and other items". Mine is already set to 100%, so there's nothing I can do. Unless there's another option that I'm not seeing somewhere...?

Thank you for your help - your English is better than many English people - and my German is nonexistent!

[hjliii]

I've had this exact same problem for quite some time and finally found a work around. I'm installing an "X6" product, so this has been an issue with Corel installers for a while. The solution is to create a new administrator account and install the product from that new account. Its not clear why my existing administrator account exhibits the problem, but a new one did not. Its possible you may be able to successfully install the product using a new standard account. I did not try. Once the program is installed you can delete the account and run the product from your existing account. This solution was suggested on another Corel forum, but I can't find the link. It was suggested that the problem is somehow related to security settings in the user's account, but there was no indication what that setting might be. Whatever the problem is, it followed me from W8.1 to W10. I was hoping that after upgrading my computer to W10 the problem might go away, but it did not. So if it is account related, it migrates from W8.1 to W10.

Hope this helps. Good luck.

[Richard]

Corel evidently still has not fixed this problem, because I just encountered it with PaintShop Pro X9 and 2018, AfterShot Pro 3, and the CreativeContent bundle . The workaround for all of these is essentially the same (note that I do not call it a fix, because a fix would be for Corel to fix the bug!). I figured I would post it here because maybe it will help someone else.

The first step is to understand whether you have the full installer, or just the stub, or downloader. If your installer is not called setup.exe, and it’s just a few Mb, you only have the downloader. If it’s a folder with several hundred Mb of files, including one called setup.exe, you have the full installer. If you have the full installer you can skip the first part of this.

If you have the downloader, you first need to get the full installer. To do this, run the downloader and wait until it gets to the offending screen, where the main staller has been launched but you can’t progress because of the bug. Then browse to the folder C:\Users\<Username>\AppData\Local\Temp, where <Username> is your username on your PC. The downloader will have created a temporary folder there that has the main installer in it. The name depends on what you are installing, but for example would be "PSPX9", which contains a large zip file "PSPX9_PCT.zip", which contains the main installer. PSP 2018 seems to create a randomly named folder with the installer rather then a zip file, but you should recognize it when you find it. Copy the full installer somewhere else, and kill the current install. For users with no experience of the Windows command line interface (a.k.a. “the DOS prompt”) I recommend you create a folder off root with no spaces in the folder name (i.e. c:\<FolderName>) where <FolderName> is your choice of name for the folder, because then you don't have to worry about using double quotes in the path, and copy the installer there.

If the installer is a zip file, unzip it to get a folder such as c:\<FolderName>\PSPX9_PCT. In the remaining instructions I’ll use this folder name as an example, but PSPX9_PCT may of course be something else, depending on the software installer. In that folder is the setup.exe for the main installer. Next you need to launch the command prompt. You can do this by going to the Start menu and typing “cmd”. Right click on the Command prompt icon and select “run as Administrator”. At the command prompt type

cd\<FolderName>\PSPX9_PCT

The prompt should now say “c:\<FolderName>\PSPX9_PCT>”, and if you type

dir

to get a listing of files then you should see “setup.exe”. Next, type

setup.exe /q SERIALNUMBER="<SERIAL_NUMBER>"

where <SERIAL_NUMBER> is your full serial number, including the hyphens. The double quotes around the serial number are required. This will launch the installer in quiet mode. That means you will not see anything happening, except that eventually the new icons will appear in the Start menu and on the desktop. You need to be patient, because it takes a while, and the icons will appear before the installation is complete! If you want to be sure the installation is complete then launch Task Manager, and scroll down to the "Background processes” section. If they are in alphabetical order you will need to scroll almost to the end of this section, and you will see one or more processes for the Windows installer, the Windows 32 bit installer and/or the Windows 64 bit installer. When they disappear, the installation is complete.

[superian]

It astonishes me that, this many years after this issue was first reported, I should encounter it with PSP 2021 today.

I could tab between the various 'EULA', 'agree', 'cancel', 'next' buttons, but the small window would only show the first three - nothing happened if I tab to the 'next' button and press enter or space.

Using the control-scroll trick enabled me to see the button, but yes, nothing happened when pressing it. Presumably this is why the first attempts failed.

I'm now using PowerShell to run the installer, and something is happening even if I cannot see what!

Ahh, it looks like it may have worked: the splash screen has appeared.

Thank you (and no thanks to Corel!)

[superian]

Oh yes, it also works with AfterShot Pro 3 which was not wanting to install for me either.

[splash3313]

I had this exact problem when I first upgrade a few years ago.

Solution click on windows to activate that dialog and then tab key might work to get to the next button.

[SilverZulu]

I also cannot believe that this issue has persisted for almost 7 years since being reported. Today I purchased PaintShop Pro 2023 Ultimate for my wife as she is flying overseas. She already has an older version of Paintshop, but on her desktop. I thought it would be quicker and easier to just buy a new version and install this. 4 hours later and I have still not managed to get this to install. I'm trying to install this on a new Lenovo T15 i7 Laptop with 16GB ram and 1TB SSD. I've tried all of the tricks mentioned in the previous posts and none work. I could get past the first screen by tabbing and then pressing enter. But the second screen has issues. There are XML tags that have not been populated and the installation fails at this point. Corel, please let me know how to get this installed or refund me.

[Kathy_9]

@SilverZulu - welcome to the forum. This is a user to user forum so unfortunately we cannot help with a refund. You would have to contact Corel directly. Here's a link to their support page - https://www.paintshoppro.com/en/support/

[dennmahn]

I had the same problem installing Corel Painter 2023. In one example, the EULA was too large to fit in the small window they made for it. What I eventually found to work for me was to click somewhere inside the window to be sure it was selected, then hold the Ctrl key while scrolling the mouse scroll wheel. This resized the graphics and text inside the window until it was the right size. I hope maybe this could work for you.