More Content Retegister not working

[MrdavePa]

After moving VS8 to a new computer and upgrading it to windows 10 Pro. I went to do a quick project.
I noticed that when I clicked on the orange arrow in a circle "get more content" button that it was asking me to Register Now to access my account.

I clicked the green button and came to the page asking for my email
After filling out my email, and hitting continue A new white box opens and just hangs there doing nothing.

No other controls display. I can close this blank white window, it asked me if I am sure. I say yes and get back to the registration screen.

Kind of odd, is there something that needs to be re-installed or registered?
Bye the way SP 2 18.5 just installed as well.

[lata]

Hi
I can only assume it’s an internet connection issue.
I am running W10 and 32 bit CVSX8, just tried registration with no problems.
I have started using Internet Explorer rather than Edge as having many freeze issues running Windows 10, although Edge is still the default browser.
Try running the program using Run as Administrator

You could try re-setting the program to its default factory state by re-naming the folder 18.0 to 18.0_old
Add %appdata% to the windows search to find
C:\Users\Trevor\AppData\Roaming----change the UserName
Then navigate to:-
C:\Users\Trevor\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro (x64)
Also check C:\Users\Trevor\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro folder???

Rename the 18.0 folder, a new folder will be created when starting the program.
This will reset the library so maybe make a backup before proceeding.

And if that does not work try deleting the Messages folder
C:\Users\Trevor\AppData\Roaming\Corel\Messages

Hope this helps

Post Updated
Hi MrdavePa

There is an issue with your email address david @.......
We are receiving this message to our forum mail server for all post notifications from and to you………….
Re:-
… Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain

I can only assume this problem is also stopping the registration of the program.
By adding contactcorelwebboard@corel.com to your address book / contacts may overcome these errors.

However not sure about the registration problem, if you have an alternative mail address, Hotmail, google mail that may work ??
I can if you wish send the full details of the failure message to you via my private mail address.

[asik1]

There isn't any new relevant content in X8 vs X7. So if you can move it from X7 to X8.