Unable to install Update v2.2.1.64 Windows 7

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Charlie77
Posts: 27
Joined: Sun Jan 26, 2014 11:22 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK CM6870 - LGA1155
processor: Intel Core i7 3770 - 3.40GHz
ram: 16GB
Video Card: NVIDIA GeForce GT 620 DDR3 2048MB 64bit
sound_card: On motherboard Realtek High Definition Audio
Hard_Drive_Capacity: 5TB
Monitor/Display Make & Model: Dell ST2310 1920x1080
Corel programs: ASP 3, PSP X9(My Preference), PSP 2018

Unable to install Update v2.2.1.64 Windows 7

Post by Charlie77 »

AfterShot 2 v2.2.0.29 is currently installed.

When the update AfterShotPro2_64bit.exe v2.2.1.64 is run, I get the fallowing error:
The Installation Wizard encountered a problem while trying to configure your software. Could not access file: C:\UseCharlie\AppData\Local\temp\Corel AfterShot 2\2.2.1.0\ASP\AfterShot_x64.msi – This action is only valid for products that are currently installed.

I have tried completely uninstalling AfterShot, deleting all AfterShot folders, removing all AfterShot entries from the registry and then reinstalling AfterShot before running the update. I still get the error.

Hopefully someone here has a fix for this.

Charlie

System Info =========
Application vers.: 2.2.0.29
Product Name: AfterShot 2 Registered
Built on: Sun Mar 22 2015
Platform: Windows
Language: en
App Path: C:\Program Files\Corel\Corel AfterShot 2\build\AfterShotPro.exe
System Home: C:\Program Files\Corel\Corel AfterShot 2\supportfiles
User Home: C:\Users\Charlie\AppData\Local\Corel\AfterShot 2
Prefs Home: \HKEY_CURRENT_USER\Software\Corel\AfterShot Pro v2
Processors: 8
CPU Threads: 4
I/O Threads: 1
B. In-flight: 3
RAM: 16339 MB
SIMD Version: SSE2
Build Mode: Release
Proc. speed: 3.4 GHz
OS Name: Microsoft Windows 7 Home Premium Edition Service Pack 1
OS Version: 6.1 (Build 7601)
System arch: x64
Memory used: 22%
Charlie77
Posts: 27
Joined: Sun Jan 26, 2014 11:22 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK CM6870 - LGA1155
processor: Intel Core i7 3770 - 3.40GHz
ram: 16GB
Video Card: NVIDIA GeForce GT 620 DDR3 2048MB 64bit
sound_card: On motherboard Realtek High Definition Audio
Hard_Drive_Capacity: 5TB
Monitor/Display Make & Model: Dell ST2310 1920x1080
Corel programs: ASP 3, PSP X9(My Preference), PSP 2018

Re: Unable to install Update v2.2.1.64 Windows 7

Post by Charlie77 »

My problem installing the latest AfterShot 2 Update 2.2.1.64x64 was been corrected by Corel AfterShot Technical Support.

I have seen many on this forum bad mouth Corel for lack of support, but my experience with Corel AfterShot Technical Support has been very very good. I can think of no way Corel AfterShot Technical Support would have been easier to work with or behaved more professionally.

Thank you Corel AfterShot Technical Support.
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