PSP X6 32-bit: "Stopped working" error during scan

Corel Paint Shop Pro

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DaveG74
Posts: 66
Joined: Sun Apr 06, 2014 1:22 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8GB

PSP X6 32-bit: "Stopped working" error during scan

Post by DaveG74 »

Every once in a while, scanning with PSP X6 32-bit, I get the following error just before the scan finishes:
Corel Paint Shop Pro X6 (32-bit) has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
This error occurs about once out of every half dozen scans.
Closing the window closes PSP. I have to restart PSP, run the scan again and pray to God that it finishes.

This is a fresh installation as of a few days ago. This error also used to occur in PSP X1, my previous version. Printer drivers are current: Canon MG7520 under Windows 7 (following a discussion with a Canon representative as to why they have no 64-bit TWAIN drivers.)

Anyway, has anyone had this and/or resolved this error? Please assist...thanks! :)
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hartpaul
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Posts: 2893
Joined: Tue Mar 20, 2012 3:38 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK P7P55D STRIX B240F GAMING
processor: IntelCore i7 7700 3.60 Ghz
ram: 8 Gb
Video Card: Nvidia GeForce GTX 1050
sound_card: Nvidia High Definition Audio
Hard_Drive_Capacity: 1000 Gb
Monitor/Display Make & Model: AOC
Corel programs: PSP8,X2 to X9,2018,2019,2020
Location: Australia

Re: PSP X6 32-bit: "Stopped working" error during scan

Post by hartpaul »

Have you checked the other threads with problems with using pSP to scan documents?
Hve you also done a soft reset (save workspace (File > Workspace > Save)
Then close the program and hold Shift key down while using the desktop Icon to start the program again and answer Yes to reset to factory defaults.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
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