PSP only printing greyscale

[DantePasquale]

Hi, I have been using PSP X7 and just now trying to use the print layout functions. For some reason, even though the preview is in color, the printed image is in greyscale on both my printers wether they are directly plugged in or network served. When I print from other programs, like paint, it prints color just fine! Also, AfterShotPro sees NO printers. At least PSP sees both

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PaintShop Pro Build Information:
 Serial Number	TS17U2228Z6A82K5RSLGQSEELCJS
 Build Date	Friday, May 22, 2015 @ 12:50:21
 Build Mode	Release (11000004)

Hardware Configuration:
 OEM ID:	9
 Processors	4
 Processor Type	Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
 MMX Support	No

Memory / Drive Status:
 Memory Load Index	32 %
 Total Physical Memory	7.98 GB
 Available Physical Memory	5.41 GB
 Total Paging Memory	15.96 GB
 Available Paging Memory	12.98 GB
 Total Managed Memory	179 MB
 Total Handles:	197
 Temp Drive Free Space	46.87 GB

Video Driver Information:
 Bits Per Pixel	32
 Number of Colors	16777216
 DIB Output	24 BPP
 Palette Size	Non-Paletted
 Resolution	1920 x 1080

Operating System Information:
 Operating System	Windows 7 Service Pack 1

Plug-in Information
 Filter Plug-ins Loaded:	1
 Import Plug-ins Loaded:	0
 Export Plug-ins Loaded:	0
 Format Plug-ins Loaded:	0

DLL Name	Version	Load State
CmdArtistic	17.00	Complete
CmdBase1	17.00	Complete
CmdBase2	17.00	Complete
CmdBevels	17.00	Complete
CmdClipboard	17.00	Complete
CmdColor	17.00	Complete
CmdEmail	17.00	Complete
CmdExternal	17.00	Complete
CmdFile	17.00	Complete
CmdGeometry	17.00	Complete
CmdHDR	17.00	Complete
CmdJGL	17.00	Complete
CmdLayers	17.00	Complete
CmdLighting	17.00	Complete
CmdNonGraphic	17.00	Complete
CmdOrganizer	17.00	Complete
CmdPhoto	17.00	Complete
CmdPhotoSharing	17.00	Complete
CmdPrint	17.00	Complete
CmdPyScript	17.00	Complete
CmdSelections	17.00	Complete
CmdSlideshow	17.00	Complete
CmdStandard	17.00	Complete
CmdTexture	17.00	Complete
CmdVector	17.00	Complete
CmdWeb	17.00	Complete
ToolArt	17.00	Complete
ToolObject	17.00	Complete
ToolPaint	17.00	Complete
ToolSelect	17.00	Complete
ToolStandard	17.00	Complete
ToolText	17.00	Complete
ToolWarp	17.00	Complete

WinTab Tablet Status
 Driver Version:	1.4
 Supports pressure:	Yes

See attachments for screenshots of the print settings.

Any ideas what is going on???

PSP Print Preview showing color image that gets printed in greyscale

[Jean-Luc]

Are you using 32 or 64 bit version ?
Is it the first time you print with PSP X7?
I print by network with PSP7 SP3 64 bit, Windows 8, with Epson XP-55 in colours. No problem.

[trueblue]

It sounds more like a printer setting issue to me rather than PSP.

[MarkZ]

I have found that what is most important is to ensure the printer is set as desired under printer properties. Even if the PSP setup is set to colour, it won't print in colour if the printer is not set correctly.

[hartpaul]

From the looks of your PSP and Printer settings, it looks like both are set for color. Try deliberately setting both to black and white, and print a picture. Then change the Printer settings to color and try printing again. Then change PSP to color and print again.

I did a test with a small image of 300 pixels wide and changed the offset to test it out and fountd that if either the PSP or the printer were set to gray scale then you got a black and white image.
Both hade to be set to color/
This with X7 SP3 and runnning windows XP with a canon IP 4700 printer.

[Kathy_9]

Could you be out of colored ink?

[trueblue]

Could you be out of colored ink?

Good question Kathy!

[brucet]

In my experience printing issues nearly always come down to incorrect settings with the printer not PSP. My Epson often needs a wake up call. ie I change one setting and then change it back again simply to 'reset' the printer settings. I have no idea why but even using QImage for printing the Epson often needs this wake up nudge.

regards