Problems with windows 8.1

Moderator: Ken Berry

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kvo16
Posts: 2
Joined: Tue May 05, 2015 10:30 am
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC. P8Z77-M Rev 1.xx
processor: 3.50 gigahertz Intel Core i7-3770
ram: 8 GB
Video Card: On board Intel HD Graphics 4000
sound_card: on board
Hard_Drive_Capacity: 1250 GB
Monitor/Display Make & Model: HP w2207

Problems with windows 8.1

Post by kvo16 »

Hallo!
I have used VS Pro x5 and later VS Pro x7 without any problems with windows 8. Then I upgraded to win 8.1. Now I have many troubles: The sound of MOV-files (from a Nicon cam) cracks, VS Pro x7 hangs up even
during running the project. Rendering is impossible -> VS Pro x7 hangs up.

Does anyone have an idea to solve these preblems?

Regards
kvo16
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Ken Berry
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Posts: 22481
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Problems with windows 8.1

Post by Ken Berry »

Have you tried reinstalling X7? I ask since I assume you upgraded to Win 8.1 by simply updating Win 8 and keeping all your existing programs already installed on Win 8 including X7. It is likely that some of the settings for X7 in Win 8 got corrupted with the update to 8.1. So I would first try reinstalling X7.
Ken Berry
kvo16
Posts: 2
Joined: Tue May 05, 2015 10:30 am
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC. P8Z77-M Rev 1.xx
processor: 3.50 gigahertz Intel Core i7-3770
ram: 8 GB
Video Card: On board Intel HD Graphics 4000
sound_card: on board
Hard_Drive_Capacity: 1250 GB
Monitor/Display Make & Model: HP w2207

Re: Problems with windows 8.1

Post by kvo16 »

Hi,
Thanks for answer, but of course I deinstalled and installed VS X7 several times. Only the project files remained.
But the problems were not solved. I also tried the demo version of VS X8. The problems were similar. Not even
playing a new small project works properly. After some minutes (not reproducible) the preview screen turns black,
no sound but the timeline walks further till the end of the project.

kvo16
User avatar
Ken Berry
Site Admin
Posts: 22481
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Problems with windows 8.1

Post by Ken Berry »

No more ideas, sorry... All I can say is that I have two computers on which Win 8.1 was installed already, without an existing version of Win 8.0 already installed. And I have both VS X7 and X8 on both, and both are working perfectly well. And quite a few other users with Win 8.1 also don't have any problems. So it is clearly not a problem of then interaction between VS and the operating system. But I'm afraid I can't think what else it might be...

Have you upgraded Quicktime (which controls the .mov format) to the latest version?
Ken Berry
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